Within 10 minutes after I discovered an error in the order, I called the company service dept and requested cancellation. They couldn't find the order number on their computer system. Their excuse was the computer could be 3 hours late to show current order. I completed the customer form on the website. About 1 week later, I got a reply and said the e-mail system was down for last 2 days. That is why I didn't get a response until 7 days later. I got the shipment and called the customer services to return the item in 5 separate... read full review »