Took my laptop in to be fixed - grinding noise /rattle - they told me it was my fan - never fixed it or replaced it or called me - went to pick it up after 1 week and the fan downright broke - system would not boot due to failue - they gave me a temp remote fan to use and my laptop slipped off the remote fan and smashed - there is no address to reach staple on the web site only email - they have never respondeed to my email - theri tech support people are incompetent and not very good at fixing things or communicating - BEWARE OF THEIR TECH... read full review »