Like so many others, I feel like I was led by my heartstrings to open my wallet, not only to come up empty but to lose my darling cat in the end! We'd been taking our cat to Banfield for about 2 years and while the care seemed a bit brisk, the staff seemed nice and the hours were convenient. One complaint regarding overcharging was when they charged us $35 for an office visit to vaccinate our cat, not telling us beforehand that if we'd walked in between 2-3 THAT SAME DAY they did vaccination clinics without charge! We were... read full review »