I left a jacket in a rented truck. I called the local branch where I had returned the truck. They said they had the jacket. I show up at the branch the next day, but the jacket is not there. Store employee Lisa says "it was here, let me find out what happened to it." The jacket has never again showed up. Customer service refuses to do anything to help me out. Not even a reduced price on a future rental. Even though two Budget employees have stated that they had the jacket in possession, customer service hides behind the policy that... read full review »