I was promised a delivery would be made by noon on Feb. 13 -- I would never have placed the order otherwise. Instead, my wife left work at noon (for an entire week) and never rec'd her order. I asked FTD to refund the charge, given their "Satisfaction Guaranteed" promise. They would not; they argued that the delivery had been signed by her at 12:30. First, 12:30 is not before noon. Second, this is an outright lie. We called her place of work and were told that the flowers were actually delivered at 2 and signed for by someone... read full review »