They are totally full of b.s. You will have to cancel the card that you placed the order on. I tried no less than 10 times to contact this company to cancel, each time, I was placed on hold until I hung up, or was told I could not connect due to a block on my phone. The product does not work, I am a gym person, 5-7 days a week and needed a boost. This company is not worth the time or effort that you will eventually put in to it. read full review »