I ordered some items for an upcoming trip to Colorado on December 14, 2008 and requested their VIP delivery service. Per the shipping information on the website, orders placed before 2 pm EST will be shipped the same day and will be received in 2-3 business days. I ordered after 2pm, so the items should have been shipped on December 15. Today is December 17 and according to the order status section of their website, the items still haven't shipped. I have sent two e-mails and have only gotten back one weak response. I have tried calling... read full review »