Imagine this: - You order a pizza; the estimated delivery time is 30 minutes - You wait and wait; it's past 1 hour now so you call up and make enquiries - Customer support tells you to continue waiting while they take no action - You wait and wait; nearly 2 hours now. Customer support says hmm I can check but will take me another couple of hours - You are later informed that ooops, somehow the pizza didn't make it to your place. You now have the following options a) They can send your pizza again but... read full review »