These people are thieves and incompetents. I'm on a hardship program, and they've stolen money out of my bank account even though I made a timely payment. I took a screen shot of my account page showing that my 3/30/09 payment is paid (it won't attach here because it's too large). I took a screen shot because they pulled this one on me last month -- told me the extra payment they stole from my account was credited to my next payment, and my account page showed it. I made the mistake of believing them, and then they... read full review »