AGENTS THAT DOES NOT SPEAK OR UNDERSTAND ENGLISH. CALLS REGARDING THE SAME ISSUE ABOUT 4-5 TIMES A DAY, 5 DAYS A WEEK. LOOKS LIKE THEY DONOT READ THE NOTES BEFORE CALLING. IT BECOMES HARASSMENT AFTER THE 2ND CALL WITH THE SAME THING OVER AND OVER AGAIN. HOW DO YOU STOP THIS? read full review »