I HAVE NO IDEA WHERE THEY ARE BASED! HAD A PHONE NO. TO RING THEM WHICH WAS 1-800-659-3588 AND AVAILABLE 5AM TO 9PM. UNABLE TO GET THROUGH AND CAN'T SEEM TO GET TO THEIR SO CALLED LIVE LINK!!! CHARGED £18 FOR SHIPPING COSTS AND FREE TRIAL!!! NO WHERE IN SIGHT!! LIVE LINK SUPPOSED TO BE 24/12 read full review »