On October 11, 2008 a Gateway laptop which I had purchased from Office Depot with a Performance Protection Agreement was sent for repair. The unit is a Tablet Pc and the single pivoting hinge broke. We were not aware that the hinge had failed until the stress caused the housing around the hinge to crack. This released the screen from the laptop. The following is an honest and detailed account of the process I went through to get the item repaired. It took 45 days, 25 phone calls, and conversations with dozens of Office Depot... read full review »