I made a booking with bookinhotels.com which requires cancellations to be made 3 days before the 1st day of stay. I then sent an email one week before the due date to change my booking as I was delayed by one day. I got a reply saying that a refund will be credited to my credit card account. When I arrived at the hotel I was told the same thing and I paid for the room again. It is now more than weeks and the company still has not paid up. I sent 5 emails and received responses to all of them and the response is always the same: "Our accounting department will be sending you the refund" read full review »