I returned a damaged CD to this company over 2 months ago, using a return label they emailed me, and they have not refunded my money. Each time I contact them they cite their return policy, which says they can take 60 days to refund an item (and up to 90 during holidays). Sixty days have come and gone. I filed a complaint against them with the Delaware BBB, and Tower.com's response was again to quote the return policy, and nothing else, ironically signing the response "customer care". Buyer beware of this corrupted company. read full review »