I've been a customer with tmobile since 2002. recently i've gotten word they were offering "loyal" customers a discounted rate. so i called to see if i was eligible. i wasn't but some one who was only with the company maybe a year was eligible with no question, first they didn't know why they couldn't give me the discount. then i was told i needed to pay my bill. paid my bill to no avail. i began emailing them and then the run around started getting even more crazy. this is an exerpt from an email from a rep... read full review »