I purchased a new shredder from Office Max and even purchased thier additional warranty that was supposed to be hassle free for two years if any problems should occur. I brought the shredder home and used it maybe a dozen times and suddenly it stopped working. I contacted the customer service representative through the warranty plan and was told that because only 3 months had elapsed since the purchase, the product was still covered by the manufacturers warranty and that all I had to do was return it to the store for a replacement or a full... read full review »