If politeness was all that mattered I'd give them high marks - but their polite emails and phone reps stand in stark contrast to their actual customer service policies. I ordered an xbox elite on June 22nd, it arrived on June 25th (as anticipated) but that's where the "fun" began. They shipped the wrong power cord with it so I emailed and called them on the 26th to request that the correct cord be sent. They said it would be shipped, then I emailed again on the 29th and got a response saying that it had already shipped... read full review »