Called Dyson and they referred me to Nutley Vacuum (they own three stores - other two are J&S Vacuum Co. and Livingston Vacuum Co.). Vacuum would not stand upright. Unit was off the track. Dyson authorized them to complete the repair of my dyson DC25 ball vacuum Nutley Vacuum claimed that it was due to unit needing to be cleaned and serviced. Claimed that cleaning and service needs to be done every year. A $70 job. The telescoping wand also did not work due to manufacturer defect (all vacuums sold by the store i bought from had a... read full review »