I went to verizon to fix my brand new blackberry storm. They said I needed to redeem it through my insurance as it appeared the phone had gotten some moisture. I explained that the phone was not working right, though I did get it a little wet taking a photo on the way to the store. The girl was not willing to listen to me at all. Fine, I get the # for Assurion, file a claim. They send me a replacement phone that is broken. The phone has a physical defect. I am forced to wait through all the automated system, and eventually get to a customer... read full review »