I have Fairpoint Communications Residential Internet by default after they took over for Verizon. The customer service and tech support are terrible - worse than that - they are down right rude and arrogant. Neither department could locate my account despite my supplying them with the account number, user ID, name and address. I was given the "oh well" attitude with no results and no reassurance that this below standard service will be addressed. I was given a number to call and have been on hold (with phone on speaker phone) for over two hours currently. I think the FCC should be notified as this is inexcusable. read full review »