Dear Mr Wongsaisuwan Thank you for your facsimile of 23 March 2009 advising us of your experience prior to flight CX 703 from Hong Kong to Bangkok on 22 March 2009. We are sorry to learn that due to overbooking of this flight, you could not be issued boarding pass right away and we hope you will accept our sincere apologies for any inconvenience caused. Unfortunately, overbooking of flights is a reality of the airline industry, and sadly we were confronted with such a situation on the above-mentioned flight. Please... read full review »