I have been a Aeroplan Card holder since 1993. At that time I was using Air Canada for business trips and the point system seemed like a great way to save up for free trips. I had hoped to save enough points so that when I retired I would be able to go on a nice Holiday. It is now 2007, I am now retired. I hadn't used my Aeroplan card since 2002. I phoned the 800# to see how many points I had... they said 0. I found my 2002 statement and it showed 36,835 points. I phoned them back and they said if your card was unused for 3 year... read full review »

A copy of Email to FlyFrontier: Air crew forced us to violate FAA’s on-board regulations! 12/22/06 During our recent trip back to Austin, TX, from Boise, ID, the Frontier JetExpress’ crew forced us to violate FAA’s on-board regulations, put our toddler baby in danger, and violated our right of use of a paid-for seat by forcing us to have our 2-year-old baby travel on my lap instead of on his own seat. The flight was Frontier Airlines 4272, on Mon. Dec. 18, 2006. Since our toddler baby is over 2 year... read full review »

I couldn't even "Share Your Story" on the Sheraton website becuse they limit the characters and want some kind of photo or video. There is no complaint department or company contact information. Here's what I tried to write to them. We stayed at the Sheraton Waterside Hotel in Norfolk back on November 3rd and 4th of last year to attend a wedding. I just wanted to write and tell you what an awful facility you have. • The room had very poor ventilation. • The faucets leak. • The bathtub i... read full review »

I have tried several times to contact VIP travel incentives t make reservation for a promised trip each date I sent in was rejected subsequently I have tried to contact them to get my $100.00 deposit back but their mail box has been full for the last three months. So I have not been able to contact them. read full review »

We have made several complaints by e-mail but there is no reply is coming from Taparia Tools side. In ICICI Credit Card Taparia Tools have charged Rs.5400/- twice for ticket Indore-Mumbai for 27th Dec. And now bank is following every day and insisting for late payment fees. Be aware with Taparia Tools. read full review »

My wife and I stopped at Cozumel during a cruise. Our excursion was cancelled due to the weather so we wandered around for a bit before we ended up talking to Justin at El Cid about an RCI membership. We were tempted with a free, all inclusive day pass just for listening and "keeping an open mind" about RCI. The presentation was supposed to last only an hour. After an hour and one-half we we're totally confused about the whole program. Then the pressure began. We had several people coming and going from our table and we... read full review »

Crowne Plaza hotels are owned by Marriott and the Intercontinental Hotel Group. We stayed in the Crowne Plaza in Guadalajara, Mexico. We left a wake-up request with Reception, but we also tried to set the alarm clock. The instruction booklet was missing, and we could not set it. We phoned Reception and asked someone to show us. A maintenance man arrived. He fiddled with the alarm/radio/CD player but the wrong wake-up time remained. He left with a promise to exchange it for another alarm. He did not do this, but returned to try to... read full review »

My family and I were booked on flight 678 Orlando to White Plains on January 15 (8:25am scheduled departure). We got to the check in counter 45 minutes before the flight and were told by one of the AirTran employees that the flight was closed. He directed us to a counter where we were supposed to rebook our flight. We protested that we should be able to check in for our flight since we were there before the Orlando minimum check-in time (=40 minutes) but the employee refused. We were told by him that the security line alone was 40 minute... read full review »

Lies Lies Lies! You can't take a vacation when you want or where you want; but when they tell you and where they tell you. Basically, they have too too too many members or not enough availability. Customer service is mafia style: beware beware! Lots of extras promised: vacations, airfare, flexible vacations, but none of this is true. Nice vacations do cost a lot of money, but you will only spend a lot of money with a Bluegreen vacation timeshare and not get the vacation. You have to schedule a year in advance, which is not disclosed in... read full review »

I stayed at the Hilton garden inn in October 06 and someone called posing as my husband. they gave him information about me and my stay. the problem is: I AM NOT MARRIED. I called the hotel and complained. They have been very rude about this situation. I am furious. They asked me not to call the hotel nor can I stay there. Please tell everyone to be careful when they stay at the Hilton. I have tried and tried to explain to them what they have done and they stated that my case was closed. I am in the process of contacting a lawyer so that I can... read full review »

While the St. Gregory appears to be a luxury hotel on the outside the suites, at least the one we stayed in had a serious problem. BEDBUGS. We informed the desk staff to no avail. We've written a letter to the general manager Jay Haddock (sent via email, mail, and fax) and as of this writing nothing has been done. Even showing our arms to the desk clerk didn't elect a response. Between the two of us we have approximately 25 bites each on our bodies. We had to throw away most of the items in our suitcase including the... read full review »

I am very unhappy about writing this letter to you. You may not be aware that the menu at the Magnolia Grill in the hotel has a section that denigrates Southerners and states that they eat and go to the bathroom in the same hour. This is indicative of the management at the Hilton and the work of food and beverage director "MXXXX". When MXXXXis MOD he brings his family to stay at the hotel and his toddler screams all through meals in the restaurant. Marco makes no effort to calm the child or remove... read full review »

I purchased a set of diamonds studs on 1/20/07 from DI's Cozumel, Mexico store at Avenida Rafael E. Melgar #131. The purchase price was $1,500.00 USD. When I got home I decided that I would like to upgrade the quality of my diamonds. The back of the original sales receipt clearly states that "you may receive a store credit on any jewelry purchased by you within 30 days of your purchase provided you return to DI and TI the original receipt for the item purchased along with the item in its original condition". I contacted DI... read full review »

I was promised so many wonderful things with OUTDOORS ADVENTURES, only to be extremely disappointed. The costs for this 'deal' is ridiculous--OVER $8000.00--and, again, this was suppose to be a 'deal'. Not only do you pay $8000.00 or even more, but then you have to pay a yearly fee of $348.00! For what? Never any availability, and if there is availability, it is a complete and total disaster: Dirty rooms, broken items, smelly, and the most rude people I have ever met! They won't let you out of this 'deal' for... read full review »

I too am 1 of many of people who have had poor service from Fairfield. I bought my timeshare on 5/2003 in Hawaii on the big island, 154,000 pt. package, from Vicki Hines/sales. I have yet to be able to use my pts since that time and it's Jan 2007 now.. they have repeatedly rejected my requests for usage. Its the same old worn out excuse: "Sorry no time available for your requested dates." I have tried booking time months in advance in an effort to use my pts to no avail..They have deliberately, intentionally over sold the... read full review »

I went through CruiseCompete.com to get quotes on a cruise in May on the Star Princess for 5 cabins (ll family members). I received 8 quotes, the lowest being from Cruises-n-More. This quote was based on "BB" category cabins. (I have this in writing). However, We have been put in BC and BD cat. cabins. We booked this cruise the lst of Oct. just a few days after receiving the quote. I have left emails and phone messages for the agent to please change the BD cabins (at least those 3) to BD cabins. She won't even do... read full review »

I have read other reviews and found 1 thing to be a FACT. The customer service is horrid. First line contacts are rude and supervisors reply in email with the same negative "Valued Customer" answer. I asked them to take that description out. False advertising! I was making reservations and once done, I received an email for a $25 roundtrip discount for each person. The email sale was for 24 hours. They send it 2 hours after it had begun. I thought they would be great about it since I am a FF. They made up technical... read full review »

My husband and I had to fly to Chicago, from California for a funeral. Since it was short notice, I went through cheaptickets.com to get a lower priced ticket. I got us both tickets and noticed that same day they "reserved" the money in my checking’s account. The day we had to fly I didn't check my bank account, we had to be at the airport early. We got to our destination, with no problems. Until I tried to get the rental car, my card was declined. Since this was a unexpected trip, money was a little tight, but I got... read full review »

This was in the month of December, 2006 from Mumbai airport, we were at the airport 35 minutes before the flight Departure, however were not allowed to board the flight, saying that we are already late. Whereas, it was a business trip and we were supposed to attend an event on that particular night. After constant requests as well, we were not given any kind of compensation, credit note or any kind of help from Spicejet. Due to which we end up traveling by Jet Airways, which was of relief to us. read full review »

After a week long vacation in Cabo, Mexico I was ready to return home to California. The day before my flight 03 APR 06 - MONDAY AERO CALIFOR 100 BUSINESS CL EQUIP-DC-9 JET LV: SAN JOSE CABO 1015A NONSTOP MILES- 910 AR: LOS ANGELES 1140A ELAPSED TIME- 2:25 SEAT-12B I was told by the airlines that my flight had been canceled and that they didn't know when flights would continue. The airline refused to issue me a refund on my flight or to pay for my flight on... read full review »

My family has been a member of this organization since 1983 and never had a problem up until this last summer. We have always enjoyed our time here but, this last summer there was an altercation that rescinded our membership and i feel that we were victimized by not only acting "security" but also by management. I am interested to know if anyone can help in this matter as a by-law states that because of this action they now own about 10,000 dollars of our property. Does anyone know of a "bull dog" lawyer willing to take on a complicated personal injury case? Involving not only physical injures but also financial injuries. read full review »

On my first use of the service hotels.com I noticed that the page for credit card transactions is not secured. So when I called to make my reservation, I guess I was supposed to read all the disclaimers on the website first, which like an idiot I did not so I was extremely surprised when making the reservation that money had to be paid that very moment. I couldn't even make plans to pay in cash, it had to be credit card, Money order, or nothing. When the Rep had answered the line my dog barked so I didn't catch her name nor did... read full review »

Well like many others I too was scammed by these predators. Thank god I resisted their $8,000 club purchase FULL COURT PRESS, but I am out the $100.00 deposit and the free gas. I followed every rule to the letter in order to get my vacation, because once I read it all, I knew they were looking for any way to get out of giving me my vacation. I have certified mail receipts proving I sent everything on time and they signed for it, but no vacation and no gas rebates. Also my transaction was done through the mail, which constitutes mail fraud, a... read full review »

We wanted to celebrate our New Year with another couple at Kodaikanal, one of the Hill Stations in South India. We browsed the internet and after numerous inquiries and browsing narrowed on Hotel J's Heritage (www.jsheritage.com). The web site and and the manager to whom we spoke over telephone promised facilities like 24 hour running hot and cold water, room service, satellite television in the room, telephone facility in the room, multi-cuisine restaurant etc. Here is what we finally got: 1. We had booked for two standard... read full review »

In October 2006 we were pressured into purchasing a timeshare with El Cid Resort in Mazatlan with a verbal promise that they would sell the Timeshare that we already owned with Mayan Palace. They were going to give us an automatic 50% of the value of our timeshare, valued at $23,400. The timeshare they were selling us had a value of $29,400.00, and were to put $6,000.00 down, they would give us automatic credit for our Mayan Palace Time Share ($11,700.00) and that they will sell our timeshare and pay off the difference. Well, so far nothing... read full review »

Each time we tried to book a cruise date it was not available. Told them to refund my $100.00 but never heard from them. It has been about 4 months since since i notified them. read full review »

This is the sort of thing that you can easily avoid by simply providing customer service. From: Pete The Aladdin Hotel and Casino in Las Vegas. I stayed there in December. Lousy service--no followup to emails. Broken email addresses on the site. Comments page on the site doesn't work. Numerous emails have resulted in zero replies. Pete Neumann ---------- Forwarded message ---------- From: Pete Date: Jan 3, 2007 9:07 PM Subject: Fwd: Aladdin Resort and Casino: Thank you for Visiting! To... read full review »

I had the most horrible experience at the Days Inn in Rocklin California! On the weekend of 01/5/07 I visited the Days Inn in Rocklin California with my 69 yr old mother and my 69 year old godmother. We were refused a downstairs room even though I expressed the fact that I had 2 senior citizens accompanying me. We had even received the senior discount on the Days Inn website which should have been a "red flag" that we would need a downstairs room!! Both of the senior ladies have problems with their legs and knees. The walking up and... read full review »

Do Not Stay at the Best Western Greenbrier in Sevierville, Tennessee. Our group's rooms were filthy, and none of the equipment in the room worked. The staff and manager had terrible attitudes. The place is a very old motel, and it is falling apart. There are many other motels in town, so you do have a choice. read full review »

In September I paid Mr. Hall over $5600 for a trip to Argentina and Chile that was to start 10 November. After he got the money, I didn’t hear from him further until 5 days before the trip was to begin. He was unresponsive to e-mail and phone calls. He finally called and said that he had been in the hospital with pneumonia and his wife’s father had died, etc., but that he wanted to leave on the trip a week later. Again, he was unresponsive until I threatened to call the police. This was around the first of December. He assured me... read full review »

I fell for the story about perpetual rental of half of my weeks purchased, as well as the line that the resort company will buy my unit back for at least my purchase price but probably more than my purchase price after a few years because property values in Cancun go up ten percent or more per year. After purchasing, I read the contract closely and figured out that all the promises were just that, there were no guarantees in the contract. I noticed clause 12 which allows for termination of contract with credit of all monies paid if... read full review »

My wife & I have been staying at that motel for over a decade, with absolutely no problems whatsoever, last stay, May 29th. When I tried to make a reservation in November, they told me Manager Lee Judson had put us on his Do Not Rent list. This list is typically reserved by the hotel/motel industry for drug dealers and prostitutes...! My wife and I are both quiet, responsible, disabled senior citizens. I've been staying at hotels/motels over half the planet for about 1/2 a century. I probably stayed at that Seaside Motel 6 while... read full review »

Paid very good money for a timeshare week with Fairfield but when it comes time to reserve your vacation week they say they are all booked up. Your points or week are gone never to be used again and you have lost your money. Customer no-service says they are sorry but there is nothing they can do. They say you are buying an opportunity to stay at a resort but it is first come first serve. This is a first class rip-off. Beware of anything to do with Fairfield or Wyndom Resorts there new owner. read full review »

I am preparing to file a small claims suit against Horizon Travel. Please read this and pass on the link to others. Bad publicity is poisonous to a sales-driven monster like Horizon Travel, so just by reading this and passing on the link, you are helping!! So thanks again. Keep reading, for your own sake! Like many other victims, I fell for the bait-and-switch business trap being perpetuated by Horizon Travel. Horizon Travel is owned by National Vacations, Inc. Once I discovered how badly I got burned (just weeks after I signed... read full review »

Alaska used to be one of my favorite airlines, but Alaska/Horizon are my definition of the bottom of the barrel. A group of us flew from San Jose and Seattle to meet in Boise in December 22, 2006. Both flights were late; the San Jose one was over 11 hours late. The Alaska/Horizon personnel are so used to this that they don't even talk about 'scheduled' times, they say "target" times as if being on schedule is an unexpected event. It is. Making matters worse, the Alaska staff makes it clear that there really i... read full review »

In November 2006 I booked a hotel room in Kyoto, Japan through precisionreservations.com (who are linked to Agoda Rewards and HotelCardCharge.com) - I think they are an American company. After I gave my credit card details they held the price of the hotel on my card and made it look like the booking had been processed. However, when I arrived at the hotel, they didn't have any record of my booking. When I emailled precisionreservations.com to ask them to sort out the problem, they denied all knowledge of the booking and said they would... read full review »

Cruise on Serenade of the Seas October 29, 2006 - November 11, 2006 Departing San Diego and arriving in San Juan When we arrived at Aruba on November 10 and proceeded to leave the ship to go ashore I fell on the ship's gangway. The last section of the ramp, before the stairs, did not have any traction material on it and I slipped once I stepped on it. I fell backwards landing flat on my back with my camera under my right shoulder. Little did I realize that one of my camera lenses broke as a result of the fall until later that day... read full review »

In November 2003 an 80-year-old widow friend of my wife's, Mrs. Myrna MacAulay of Bishopton, Quebec, remitted to a private tour guide, Malcolm Carpenter, 17 rue de l’Église, 62134 Prédefin, France (Telephone 0033 3 21049579), a deposit of 600 pounds sterling for a five-day guided European battlefield tour she had booked with Mr. Carpenter for herself, my wife Mary White and possibly me for April 14-20, 2004. Mr. Carpenter acknowledged receipt of this deposit in an email to Mrs. MacAulay of November 5, 2003. Mr... read full review »

I have worked at this hotel for nearly 2 yrs. And no real improvements have been made since I started. The owners are very cheap and hate to pay for Linen, bedspreads or cosmetic repairs. They have Mold, Spiders and Mice. This is of no real concern to them. If they can do a patch up job or hide the needed repairs they will. We just barely passed our bi-yearly hotel inspection. They pay crumbs to their workers, show little care about them and short change them whenever possible.It is no wonder this place is falling apart at the seams. I am... read full review »