My husband and I had to fly to Chicago, from California for a funeral. Since it was short notice, I went through cheaptickets.com to get a lower priced ticket. I got us both tickets and noticed that same day they "reserved" the money in my checking’s account. The day we had to fly I didn't check my bank account, we had to be at the airport early. We got to our destination, with no problems. Until I tried to get the rental car, my card was declined. Since this was a unexpected trip, money was a little tight, but I got... read full review »

This was in the month of December, 2006 from Mumbai airport, we were at the airport 35 minutes before the flight Departure, however were not allowed to board the flight, saying that we are already late. Whereas, it was a business trip and we were supposed to attend an event on that particular night. After constant requests as well, we were not given any kind of compensation, credit note or any kind of help from Spicejet. Due to which we end up traveling by Jet Airways, which was of relief to us. read full review »

After a week long vacation in Cabo, Mexico I was ready to return home to California. The day before my flight 03 APR 06 - MONDAY AERO CALIFOR 100 BUSINESS CL EQUIP-DC-9 JET LV: SAN JOSE CABO 1015A NONSTOP MILES- 910 AR: LOS ANGELES 1140A ELAPSED TIME- 2:25 SEAT-12B I was told by the airlines that my flight had been canceled and that they didn't know when flights would continue. The airline refused to issue me a refund on my flight or to pay for my flight on... read full review »

We wanted to celebrate our New Year with another couple at Kodaikanal, one of the Hill Stations in South India. We browsed the internet and after numerous inquiries and browsing narrowed on Hotel J's Heritage (www.jsheritage.com). The web site and and the manager to whom we spoke over telephone promised facilities like 24 hour running hot and cold water, room service, satellite television in the room, telephone facility in the room, multi-cuisine restaurant etc. Here is what we finally got: 1. We had booked for two standard... read full review »

Well like many others I too was scammed by these predators. Thank god I resisted their $8,000 club purchase FULL COURT PRESS, but I am out the $100.00 deposit and the free gas. I followed every rule to the letter in order to get my vacation, because once I read it all, I knew they were looking for any way to get out of giving me my vacation. I have certified mail receipts proving I sent everything on time and they signed for it, but no vacation and no gas rebates. Also my transaction was done through the mail, which constitutes mail fraud, a... read full review »

On my first use of the service hotels.com I noticed that the page for credit card transactions is not secured. So when I called to make my reservation, I guess I was supposed to read all the disclaimers on the website first, which like an idiot I did not so I was extremely surprised when making the reservation that money had to be paid that very moment. I couldn't even make plans to pay in cash, it had to be credit card, Money order, or nothing. When the Rep had answered the line my dog barked so I didn't catch her name nor did... read full review »

My family has been a member of this organization since 1983 and never had a problem up until this last summer. We have always enjoyed our time here but, this last summer there was an altercation that rescinded our membership and i feel that we were victimized by not only acting "security" but also by management. I am interested to know if anyone can help in this matter as a by-law states that because of this action they now own about 10,000 dollars of our property. Does anyone know of a "bull dog" lawyer willing to take on a complicated personal injury case? Involving not only physical injures but also financial injuries. read full review »

Each time we tried to book a cruise date it was not available. Told them to refund my $100.00 but never heard from them. It has been about 4 months since since i notified them. read full review »

In October 2006 we were pressured into purchasing a timeshare with El Cid Resort in Mazatlan with a verbal promise that they would sell the Timeshare that we already owned with Mayan Palace. They were going to give us an automatic 50% of the value of our timeshare, valued at $23,400. The timeshare they were selling us had a value of $29,400.00, and were to put $6,000.00 down, they would give us automatic credit for our Mayan Palace Time Share ($11,700.00) and that they will sell our timeshare and pay off the difference. Well, so far nothing... read full review »

I had the most horrible experience at the Days Inn in Rocklin California! On the weekend of 01/5/07 I visited the Days Inn in Rocklin California with my 69 yr old mother and my 69 year old godmother. We were refused a downstairs room even though I expressed the fact that I had 2 senior citizens accompanying me. We had even received the senior discount on the Days Inn website which should have been a "red flag" that we would need a downstairs room!! Both of the senior ladies have problems with their legs and knees. The walking up and... read full review »

This is the sort of thing that you can easily avoid by simply providing customer service. From: Pete The Aladdin Hotel and Casino in Las Vegas. I stayed there in December. Lousy service--no followup to emails. Broken email addresses on the site. Comments page on the site doesn't work. Numerous emails have resulted in zero replies. Pete Neumann ---------- Forwarded message ---------- From: Pete Date: Jan 3, 2007 9:07 PM Subject: Fwd: Aladdin Resort and Casino: Thank you for Visiting! To... read full review »

Do Not Stay at the Best Western Greenbrier in Sevierville, Tennessee. Our group's rooms were filthy, and none of the equipment in the room worked. The staff and manager had terrible attitudes. The place is a very old motel, and it is falling apart. There are many other motels in town, so you do have a choice. read full review »

I fell for the story about perpetual rental of half of my weeks purchased, as well as the line that the resort company will buy my unit back for at least my purchase price but probably more than my purchase price after a few years because property values in Cancun go up ten percent or more per year. After purchasing, I read the contract closely and figured out that all the promises were just that, there were no guarantees in the contract. I noticed clause 12 which allows for termination of contract with credit of all monies paid if... read full review »

In September I paid Mr. Hall over $5600 for a trip to Argentina and Chile that was to start 10 November. After he got the money, I didn’t hear from him further until 5 days before the trip was to begin. He was unresponsive to e-mail and phone calls. He finally called and said that he had been in the hospital with pneumonia and his wife’s father had died, etc., but that he wanted to leave on the trip a week later. Again, he was unresponsive until I threatened to call the police. This was around the first of December. He assured me... read full review »

My wife & I have been staying at that motel for over a decade, with absolutely no problems whatsoever, last stay, May 29th. When I tried to make a reservation in November, they told me Manager Lee Judson had put us on his Do Not Rent list. This list is typically reserved by the hotel/motel industry for drug dealers and prostitutes...! My wife and I are both quiet, responsible, disabled senior citizens. I've been staying at hotels/motels over half the planet for about 1/2 a century. I probably stayed at that Seaside Motel 6 while... read full review »

Paid very good money for a timeshare week with Fairfield but when it comes time to reserve your vacation week they say they are all booked up. Your points or week are gone never to be used again and you have lost your money. Customer no-service says they are sorry but there is nothing they can do. They say you are buying an opportunity to stay at a resort but it is first come first serve. This is a first class rip-off. Beware of anything to do with Fairfield or Wyndom Resorts there new owner. read full review »

I am preparing to file a small claims suit against Horizon Travel. Please read this and pass on the link to others. Bad publicity is poisonous to a sales-driven monster like Horizon Travel, so just by reading this and passing on the link, you are helping!! So thanks again. Keep reading, for your own sake! Like many other victims, I fell for the bait-and-switch business trap being perpetuated by Horizon Travel. Horizon Travel is owned by National Vacations, Inc. Once I discovered how badly I got burned (just weeks after I signed... read full review »

Alaska used to be one of my favorite airlines, but Alaska/Horizon are my definition of the bottom of the barrel. A group of us flew from San Jose and Seattle to meet in Boise in December 22, 2006. Both flights were late; the San Jose one was over 11 hours late. The Alaska/Horizon personnel are so used to this that they don't even talk about 'scheduled' times, they say "target" times as if being on schedule is an unexpected event. It is. Making matters worse, the Alaska staff makes it clear that there really i... read full review »

In November 2006 I booked a hotel room in Kyoto, Japan through precisionreservations.com (who are linked to Agoda Rewards and HotelCardCharge.com) - I think they are an American company. After I gave my credit card details they held the price of the hotel on my card and made it look like the booking had been processed. However, when I arrived at the hotel, they didn't have any record of my booking. When I emailled precisionreservations.com to ask them to sort out the problem, they denied all knowledge of the booking and said they would... read full review »

Cruise on Serenade of the Seas October 29, 2006 - November 11, 2006 Departing San Diego and arriving in San Juan When we arrived at Aruba on November 10 and proceeded to leave the ship to go ashore I fell on the ship's gangway. The last section of the ramp, before the stairs, did not have any traction material on it and I slipped once I stepped on it. I fell backwards landing flat on my back with my camera under my right shoulder. Little did I realize that one of my camera lenses broke as a result of the fall until later that day... read full review »

In November 2003 an 80-year-old widow friend of my wife's, Mrs. Myrna MacAulay of Bishopton, Quebec, remitted to a private tour guide, Malcolm Carpenter, 17 rue de l’Église, 62134 Prédefin, France (Telephone 0033 3 21049579), a deposit of 600 pounds sterling for a five-day guided European battlefield tour she had booked with Mr. Carpenter for herself, my wife Mary White and possibly me for April 14-20, 2004. Mr. Carpenter acknowledged receipt of this deposit in an email to Mrs. MacAulay of November 5, 2003. Mr... read full review »

My wife and I got scammed in buying a vacation membership in Mexico in 2004. We attended their so called presentation. After the presentation we explained to them that we owned at timeshare else where and couldn't afford double the maintenance fees. They brought in a fellow named Mr. Waller (so called TRADE IN SPECIALIST). He told us that they would PURCHASE our timeshare for X amount of $ and that the proceeds from this transaction would pay for our membership with money to spare and that this transaction would take no longer than... read full review »

I have worked at this hotel for nearly 2 yrs. And no real improvements have been made since I started. The owners are very cheap and hate to pay for Linen, bedspreads or cosmetic repairs. They have Mold, Spiders and Mice. This is of no real concern to them. If they can do a patch up job or hide the needed repairs they will. We just barely passed our bi-yearly hotel inspection. They pay crumbs to their workers, show little care about them and short change them whenever possible.It is no wonder this place is falling apart at the seams. I am... read full review »

They offer travel packages money off at local restaurants. They claim I can go online and get a free 25 dollar gift card. There is no site to go to. Value Plus offers gift cards to local fast food joints, rebates at online malls, get a free 25 dollar gift card for signing up, and again no place to go to. I called the 800 # and cancelled both things right away, and asked for a cancellation code for my own safe keeping. He wasn't going to give me one read full review »

We are respectable people, I'm a Marketing Manager for a web design company in Portland Oregon, my sister is a lawyer in Newport Beach California and our mother owns her own pre-school in Beaverton Oregon. We are clean, friendly people who travel a lot - yet just wanted a quite weekend at the coast. We would NOT recommend this Inn mainly because of the staff. The breakfast was yummy, the room was clean (but tacky, it was the Seaside Beach room - looks better online!), and it was nice to be right on the beach. But please read below: -... read full review »

My complaint is with the level of service offered by CheapoAir.com. For years I have used the internet to book flights, however this is the first time I used CheapoAir.com. The chain of events is as follows: · I booked a flight on October 2 to fly to my home town San Antonio, TX · I received confirmation for October 20 on AirTran Flt. 123 departing at 11:19AM EST from Atlanta with a connecting Flight on American Airlines #1612 leaving DFW at 2:10PM CST. · I received a call about a week later from a CheapoAir... read full review »

I received a copy of my balance the morning of Sunday Oct. 29 under the door of my room. With my name on the receipt and a balance of 251.50. I brought the receipt and cash to the front desk and received a receipt for cash payment. Later I realized the credit card I used to hold the room had also been charged 251.50. I called the hotel they said no cash was received for my room on Sun Oct 29. I then looked at my receipt received from the front desk on the 29th and not until then realized the name and the room number were incorrect. In fact I... read full review »

I haven't seen any company in my life with such attitude!!! My children supposed to fly from London to Madrid, and with a transit there, they supposed to continue to their journey to Lagos, Nigeria. Well, when they reached to Madrid, they were told that the Madrid-Lagos flight was full, and they were put into an hotel. I made phone calls for more than 2 hrs last night, not a single person I spoke could give me any kind of information when they will be flying to Lagos, or what they can do about this situation. Apart from... read full review »

The complaint has been removed by the request of the author read full review »

As a Mexican American, I feel very ashamed and angry at these people that are doing so much harm to Mexico, with their perverse commercial behavior, as we have learned that we are not the only ones that have suffered the deceiving treatment of the VIP Travel Club and/or the Sunset Lagoon Resort. I think it is time for the Mexican Government to stop once and for all this Company, and for the international tourism to be aware of these malpractices when visiting Mexico, especially Cancun. These persons contact exclusively the international... read full review »

The "I'm Italy Tour" provided by Donna Franca Tours of 10/6/06. Pre Tour Arrangement to Sorrento were horrible. Arrangements at the Rome hotel to hold our bags for the few pre tour days was never arranged. That meant I and 16 others had to carry all of our own bags to the pre tour buses. Now thats not to bad except we had two bus transfer points where I had to carry my bags to the buses. When I complained to the tour leader he said "Well I'm not the porter". Do you realize how many and heavy these bag... read full review »

We bought this time share 11/11/06. We tried to cancel the contract within the recession period & was told we can but will lose all our deposit. In spite of the documentation we have at hand, the salesperson insisted that the document does not apply to us. We felt trapped & helpless. We figured that's the end of that. Upon coming home in the U.S., we discovered more inaccurate information. We had pleaded our case with the company & so far has not resolved our issue. We can not believe what sales people will go to make commission. This is not right. read full review »

As with most companies nowadays, the European airline, Easy Jet, provides sub-standard customer service. My complaint with this airline has to do with a double-booking I made because, when I went online the day before my flight was to depart, I could find no record of my booking in my itinerary on their website. There was information about a different booking, but none about the following day's, which made me think that it had somehow not been made. Since I was concerned about getting on this flight, and, being in France, had difficulty... read full review »

I was contacted by Dan Goodman re. selling a timeshare. My husband and I had decided that we did not need all four weeks that we had purchased so thought this would be a good idea. We paid $2535US up front (that was all we would have to pay!!!!). It has been for sale for six months - I cannot reach anyone to find out what is happening. They have changed their phone numbers at least once. I leave messages daily and weekly to no avail. We received an offer on July 28 and nothing since other than one call to notify us of a change of... read full review »

Re: LONDON SHUTTLE SERVICE My claim is that I did not receive service as promised by LONDON SHUTTLE SERVICE. We called LONDON SHUTTLE SERVICE and they advised us prior to booking that we would need 2 hours to get from Stansted to Heathrow. Based upon our itinerary, (which we emailed to them prior to booking) they assured us that since we had 4 hours before departure, time was and would not be an issue. Why would I hire a shuttle service if they could not promise me arrival in plenty of time to make my connection? Futhermore, we had... read full review »

Owner of Mayan palace weeks since 1992. Since they have introduced the Grand Mayan into existence previous owners receive little to no service. I have tried to deposit my week into RCI since early Sept. I can get no login into my acct, even though they e-mail acct info. I can get no satisfaction by phone because they do not have proper contract numbers available. I can not get reservation dates available to me. I can not get proper info given to me in person when in Cancun. when in Cancun last week I was informed that a week I own in Puerto... read full review »

We just flew, for the first time, with Virgin Atlantic to Heathrow. Our one way ticket was very inexpensive and we had a great few days in London because of Virgin's lost cost fare. I booked this flight way in advance and got a aisle and middle seat for my wife and myself. I absolutely need an aisle and would not have booked this flight if one wasn't available. When I got my boarding pass at the airport I noticed that our seats had been changed. Why? It was a light flight and they had to redistribute the load for... read full review »

The hotel was booked for us by expedia.com and was a disgusting filthy mess. There were cockroaches on the walls. They did NOT want to give us our money back and we had to fight w/expedia.com to get all of our money refunded. What a rip off! read full review »

I booked Air Deccan flight from Bangalore to Chennai, unfortunately the amount got transferred twice from my account to Air deccan. As per the Air deccan policy it should be refunded within 14 days. I registered complain about the incident and i got the complaint number also. But still my money is not refunded. If i call to customer care either no one is there to answer nor they are giving the improper answer. The delay of the air deccan is quite normal. Don't trust them! read full review »