"Consumer Reviews on Companies, Products and Services"

LOCATION: Mexico

Sunset Resort (Ocean Hotel / Laguna Suite)
jlee May 4, 2009
My sisters and I attended the travel show sponsored by the New York Times In February, 2008. Normally we were very carful about this kind of "package sale" by some saleperson, but because it's from New York Times sponsored travel show, we figure it's safe and reliable. There were several representatives represented the "Vacation Rewards program" aka the "Sunset Group Cancun". The salesman told me and my sister that I can use my credit card to pre-pay the packages for my sisters and their families. The FOUR... read full review »
Filled under: Travel Location: Mexico
Bancomer Bank
Michelle April 27, 2009
I deposited 2 MoneyGrams and they put a hold on them. 7 days later, they said that the moneygram does not have funds available! Then they said that the MoneyGrams went to the states. No one can tell me where in the states it was sent to. One month later, they call me to tell me that the MoneyGrams are on there way back to the bank it will take another two days. They stamped the MoneyGram "non sufficiant funds"!!! You pay for the MoneyGram when you pick up the MoneyGram so how are the funds not there? I originally had three and the... read full review »
Filled under: Business & Finances Location: Mexico
Cancun Travel Unlimited
Dmitry April 24, 2009
Lied about services offered Stoled money from credit card Never answered phone read full review »
Filled under: Travel Location: Mexico
Royal Holliday Resorts
Bob Murray got scammed RH April 21, 2009
My wife and I went to Pto.Vallarta and decided to buy a timeshare at Royal Holliday Resorts; the sales man offered us that they were going to help us to sale another timeshare we own (Polo Towers Las Vegas) and with that money we could pay theirs; the total purchase price was $39000 usd and they supose to sale the one in Las Vegas for $24000; then it means I had to pay them the difference up front ($15000) and then in 90 days I would recive a check on my name of $24000 to pay the balance. It never happened so my wife called them several... read full review »
Filled under: Business & Finances Location: Mexico
UPS COURIER SERVICE
guillermo April 7, 2009
I got order number 21704UPB as reference to receive one parcel shipment, but they asked me to send a payment of $361 GBP as well all my personal data like. phone, movil adress and my passport scanned. to the attention of Mrs Gayle Watson, Payment officer UPS. This indicates to me scam, I expect this information be useful to many people in the world. Thanks a lot for your gently time dedicated to me. read full review »
Filled under: Websites Location: Mexico
Hertz Car Rentals
Christofer April 6, 2009
Welcome to my Hertz nightmare! Presented my E-confirmation ' Guaranteed Rate' from Hertz upon check in for an automatic Compact vehicle. Quoted rate was $15.00 USD plus taxes, fees etc totaled ' Guaranteed Rate' of $20.46 USD, unlimited Kms, plus selected Loss Damage Waiver at $38.95 plus 10% tax= total of $63.30 USD. Hertz Tulum stated no Automatic available so I accepted a Standard/ Intermediate vehicle as there was 10 people waiting for an unclaimed vehicle. Hetz explained that the rate would be calculated in... read full review »
Filled under: Automotive Location: Mexico
Velas Vallarta Timeshare Sales
Tom Davidson April 5, 2009
Doug Lockett, Sales Manager for Velas Vallarta Timeshare Sales...1 "If you could buy a timeshare at Velas Vallarta that would cost you ZERO dollars, would you be interested..." was Lockett's opening line. Lockett made false promises during a sales presentation: 1. Selling our existing timeshare: we said we would not be interested in buying "another" timeshare at Velas Vallarta since we already had one in Florida - Sheraton Vistana. The Promise: Lockett offered to sell our timeshare in Florida to... read full review »
Filled under: Business & Finances Location: Mexico
Krystal Cancun
Erika March 27, 2009
Krystal Cancun is practicing fraud over and over again. My husband, and I was fraud ed over $35000 Jun 2009. I don't know why no law going after this resort. Hate them so much. They took our money we work so hard for many many years. I don't know how We can get back our money and forget Kristal Cancun forever. Please avoid this place choose another place if you go to Cancun read full review »
Filled under: Travel Location: Mexico
Real Club Gran Caribe
oneofakind March 19, 2009
My husband and I were scammed by this company while on vacation (2/09) and agreed to sign over two timeshares we owened and pay an additional $14, 000 for 575 weeks of vacation. Everything they agreed to, but didn't include in the paperwork they gave us, was a lie. If we don't pay them the money and turn over our deeds to the timeshares, they will try to ruin our credit. I have contacted American Express in the hopes that they will help us fight this company. If anyone has had any success in dealing with these scammers, please let us know read full review »
Filled under: Business & Finances Location: Mexico
Sunset Beach Club Membership
Stop Sunset March 13, 2009
This is a very long story that I am going to try and sum up, please avoid this company! If you have been or are in a similar situation, please start writing your local embassy asking them to step in and stop Sunset Beach Club from using such unethical sales tactics! We made the mistake of attending a time share presenation at the Hacienda Tres Rios. They claim the presentation will only be an hour and a half but ended up being 6 hours of intense pressure and manipulative sales tactics. After signing a contract we cancelled within 5 day... read full review »
Filled under: Business & Finances Location: Mexico
Universal Vacation Club -Villa Del Palmar
David March 12, 2009
I paid over &15, 000.00 cash for a timeshare w/UVC at Villa Del Palmar. I was never told that the maintanence fee would go up &90-100.00 per year. I am now getting priced out of the membership. In 2005 I paid 555.00 per year and the sales person Jill THOMPSON, told me it "almost never goes up", because I specifically asked about this. All the contract said was that the maintanence fee can ONLY go up with a vote from the Board of Directors. She made it sound like it was almost impossible to have the fee go up. This makes the... read full review »
Filled under: Travel Location: Mexico
ADT MEXICO
Alejandro Gonzalez March 11, 2009
I cancelled my ADT plus residencial which is a assurance, they gave me a cancellation number, after 2 months they staill charging me for that assurance. I call them again and give me another cancellation number. why I need to call several times in order to reduce my bill, I know that everybody is involved in this crisis, this is a very bad practice. read full review »
Filled under: Home & Garden Location: Mexico
KVIC
Carol Grebb March 3, 2009
The NH Krystal Cancun resort in Cancun has the concierge call your room and invite you to a free breakfast to discuss "excursion options and to welcome the guest". Guest arrives at the appointed time and while you are eating breakfast, the concierge hands you over to another "agent" who discusses the amount of travel the guest normally does in the past 5 years. After breakfast they qualify the guest for credit-worthiness and take you upstairs to a private showing of available rooms and suites for timeshare sales. After... read full review »
Filled under: Travel Location: Mexico
Caribbean Princess Resort
M and B Klein March 2, 2009
We were here in November 2008. We were told this was a 4 star resort, but it was not even a 1 star. The place is in horrible condition. Maybe in its day, 50 yrs. ago, it was nice, but it is dirty and just plain tacky and ugly. There were no resort "activities" as promised. The alcoholic beverages were horrible with very weak and artificial flavors. Even the beer did not taste right. The worst part was the condition of the room. I will attach pictures and you can see exactly what I mean. As part of our stay, we had agreed to listen to a... read full review »
Filled under: Travel Location: Mexico
VILLA DEL PALMAR ~ FLAMINGOS
John March 1, 2009
We were stopped at the Puerto Vallarta airport after we got our bags and were told these people were from Apple Vacation and they wanted to talk to us about upgrading our stay, they told us that we were Premier customers and were eligible for this upgrade. The gentleman told us we needed to meet with a representative from the upgraged resort and he wanted us to commit to a date so we agreed to meet on Sunday, this was Friday. He said he would pick us up Sun. We were then given a taxi ride to our resort, normally with Apple vacations ride is on... read full review »
Filled under: Business & Finances Location: Mexico
Grayline Cancun
Mike Messina March 1, 2009
On our last visit to Cancun we decided to prebook a taxi to take us from the airport to our hotel. On our two previous trips we had problems with the taxis we prebooked. One didn't show and the other was 45 minutes late. We know Grayline is the set up at the airport but their prices are higher. I contacted [email protected] and was quoted $53. We were told that it was not necessary to prepay or prebook and simply go to the Grayline counter upon arrival. Upon arrival we were told it would cost $80 and they claimed they did not know... read full review »
Filled under: Travel Location: Mexico
El Cid Vacation Club
Laura Allenby February 28, 2009
El Cid is a pure rip off scam! They are a one way service. You pay and they take. The help desk will not return any complaint calls. I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. I hope anyone considering buying anything from El Cid Vacations Club will learn from my and numerous other people's experience, and avoid these people. We paid the upfront deposit and were dutifully paying the monthly payments and annual fee. We... read full review »
Filled under: Travel Location: Mexico
uvc
mhibdon February 24, 2009
We also purchased a 2 bedroom suite at Villa Del Arco, we love Cabo and go there a couple of times a year so we though it would be wonderful. WRONG! I have had the timeshare since 2007 and still am unable to book an actual week to use my 2 bedroom suite. I have banked my weeks for 2 years now and as of 2009 I called again. Again, no everything is booked up!!! Even at all their other properties too. I have heard this same complaint from many of my friends that I have heard were suckered in to buying this timeshare also! I told them to shove it... read full review »
Filled under: Travel Location: Mexico
Air One Ambulance
Ramon Gonzalez February 18, 2009
AIR ONE AMBULANCE is a company based on Mexico, which offers 24 hours bedside to bedside ambulance services to hospitals, insurance companies, healthcare institutions, embassies and persons. Also counts with national and international coverage all over the American continent as well as medical escort worldwide, 365 days a year. AIR ONE AMBULANCE is committed with quality and excellence for you and/or your company under a safe, professional, serious, and most important, human environment read full review »
Filled under: Travel Location: Mexico
El Cid Vacations Club, Mazatlan
Jamie February 16, 2009
we totally agreed. my husband will design a website totally focusing on el cid vacation club and how they rip us all off. if we get nothing back at least we will hurt them too. read full review »
Filled under: Business & Finances Location: Mexico
El Cid Vacatios Club,Timeshares
Carl DeSpiegelaere February 10, 2009
My wife and two of her sisters traveled to Mazatlan for a weeks vacation on 01/27/2009. On arrival she was approached by A sales rep. for El Cid Vacations Club Cozumel and was talked into attending a presentation the next day. She went and was pressured into a ten year contract on timeshares. I was never contacted and was furious at what she had done. She had used our Amex Card to make a down payment on the contract. The five day grace period had already passed by the time she arrived home. I tried to contact the company but that was like... read full review »
Filled under: Business & Finances Location: Mexico
Sandos Caracol Playa del Carmen
ScoopWis February 7, 2009
I'm not sure where to even start...We stayed at Sandos Caracol Playa del Carmen Royal Elite sends out faxes to companies offering great rates and then after sending non-refundable reservation money, they bait & switch you into having to attend a time share, charging extra for "seasonal" and paying extra fees (taxes) upon arrival. Our trip went from $369 per person to $600 per person immediately. Unfortunately they were awful and never did seem to get anything right with our trip coordinator as planned, messed up our... read full review »
Filled under: Travel Location: Mexico
Hacienda Tres Rios
americantraveler78 January 25, 2009
I recently vacationed in Playa del Carmen, Mexico. In order to get to the resort I was staying at I had to take a plane to Cancun and then a taxi into town. As soon as I stepped off the plane and into the airport, I was approached by a gentleman offering me private shuttle service and 3 tickets to Chichen Itza for less that the cost of a taxi ride into Playa del Carmen. All I had to do was visit the new Tres Rios Hacienda, a self-proclaimed 6 start resort. There would, of course, be someone serving me a sales pitch, but a gourmet breakfast... read full review »
Filled under: Business & Finances Location: Mexico
Playa Del Sol Grand Resort
valentine January 22, 2009
My husband and I purchased 2 weeks of 2-bdrm. triple lock-off at the Playa Del Sol (or PDS) Grand, Nuevo Vallarta, Mexico, on Aug. 21, 2006 for a total amount of $51, 300. The amount paid at purchase was $23, 629.50. The following day, we tried to cancel our purchase and were told that we would lose all of the money we paid out thus far. Fearing the consequences, we decided to give the resort a chance. We paid off the balance on Sept. 25, 2006. We have run into nothing but problems ever since our purchase. We have not been able to book our... read full review »
Filled under: Business & Finances Location: Mexico
Royal Elite at Sandos Resorts
B Knapp January 19, 2009
My husband and I bought a membership with Royal Elite at Sandos Playacar in Cancun, Mexico. We were promised all sorts of services and amenities. Nothing about the membership that was represented to us has been true. We were scammed out of thousands of dollars and have nothing to show for it but heartache. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exhanges for your Royal Elite weeks you dont' use and other travel services, such as 50% discount hotel... read full review »
Filled under: Travel Location: Mexico
Villa del Faro / The Lighthouse Villa
JAmorin January 11, 2009
Unfortunately, a great big disappointment! (www.puertodelcuyo.com), Villa del Faro, The Lighthouse! We had booked and paid in advance for two very nice weeks in Nov / Dec. 08 in El Cuyo, Yucatan, but after one night departed. The beach was filthy with garbage (plastic and glass bottles, plastic bags, and general garbage left there by previous visitors); Normal household garbage could be found in the middle of the street and not placd in bin liners! Apparently and according to the caretaker this is the normal method for its disposal and... read full review »
Filled under: Business & Finances Location: Mexico
laura cortes
laura cortes December 30, 2008
participe en un sorteo que decia que era gratis. y me informaron a mi correo electronico que habia ganado, que proporcionara mi numero de tarjeta. van 4 meses que me hacen cargo por 305.89 pesos mexicanos y no me llega ningun correo de cuales numeros estoy jugando, ni notificacion de que sigo participando. read full review »
Filled under: Websites Location: Mexico
Group Mayan
Tina December 28, 2008
It's was August 2008 my family went to Cancun Mexico. We used our USA timeshare to exchange a week there. We were offered a timeshare presentation from the local travel agency in the hotel and we accepted because of discount tour tickets for our time. We went to Groupo Mayan where was 45 minutes away from our hotel and it was located in mid of highway. We were there since 9:30am until 6pm. The guy who gave us the presentation spoke very good English and said he was a lawyer and completed his high education in USA. he also told us he wa... read full review »
Filled under: Travel Location: Mexico
American Vacationer
susan December 14, 2008
I have been scammed by Mayan Resorts / Mayan Palace .. not once, but thress times!! This is due to sales practices which are designed to lure you into problem solving sessions each time you try to fix "omissions" on the contract from the last visit. Mayan has LOST my trust and this is unfortunate. I feel I will anything possible to legally get ALL of my money back and wish them well in the future. They are simply LIARS and know it. This includes their "customer service" department which serves only the empoyer, MAYAN> read full review »
Filled under: Travel Location: Mexico
BRITISH NATIONAL LOTTERY HEADQUARTERS:
Eduardo Jimenez December 12, 2008
It is the second e-mail I get from this, I want to know whether it was a fraud or reality. can someone help me. They appreciate and greetings to all. BRITISH NATIONAL LOTTERY HEADQUARTERS: 28 TAN FIELD ROAD, CROYDON, LONDON. CUSTOMER SERVICE Ref: UK/940X2/68 Dear Winner, We are pleased to inform you of the final announcement of the UK National Lottery Online Promo Programme held on the 1st December 2008. The draw was done electronically with several email addresses provided to this office by microsoft... read full review »
Filled under: Websites Location: Mexico
Bancomer
Mayra Monteagudo December 10, 2008
I have charges I didn't do it: 11-11-2008 NWKAG.COM 8004189320 24351788317115496980391 128.48 17-11-2008 CLKBANK*COM_6TE4ZQHQ 24692168322000079009212 663.57 19-11-2008 SCI*STAMPS.COM 24692168324000360591017 239.75 03-12-2008 GMP 800 710 2564 00 OF 00 24559308339400005990300 548.74 04-12-2008 www.center4grants.com 24351788340172879604321 109.20 27-10-2008 GMP 800 710 2564 00 OF 00 24559308302400004861034 536.98 04-11-2008 www.center4grants.com 24351788310101369308396 102.68 read full review »
Filled under: Business & Finances Location: Mexico
Elite Financial Services
December 1, 2008
We received a phone call to say we were 1 of 3 in the world to have won a $10, 000, 14 day holiday to Cancun, Daytona Beach, and Orlando. The guy told us his name was Gavin Reeves. He gave us a confirmation number, a phone number, and a customer service number. We were given the choice to take the holiday or the money, money back guarantee if we didn't like the package. We could make this decision after receiving the package. The $599 Au. Govt Tax had been taken out on the day they spoke with my husband. 20/9/08. We had not... read full review »
Filled under: Travel Location: Mexico
NH Krystal International Vacation Club
November 18, 2008
Dear NH Krystal International Vacation Club: I am writing to you to file my dispute against NH Krystal International Vacation Club located in Cancun, Mexico. My husband and I arrived in Cancun, MX on July 2, 2008 for our honeymoon. We were approached by employees of the Krystal Hotel at the airport to attend their 90 minute presentation and in return we would receive discounts on activities. On July 3, 2008 we arrived at the Krystal hotel. We were shown the presentation by a sales representative who used high pressured sales tactics. They... read full review »
Filled under: Business & Finances Location: Mexico
Sunset Group/Fishermens Village in Playa Del Carmen, Mexico
November 18, 2008
Since our story is similar to hundreds of others that can be found on the internet, I will try to be brief. While on vacation celebrating our 10th wedding anniversary with our 2 young children; we were approached upon our arrival at the airport in Cancun and offered free attraction tickets in return for a $40 deposit and listening to a 90 minute time share presentation at Sunset Fishermans Village in Playa Del Carmen. They picked us up at our hotel and held us hostage for 7 hours of lies and high pressure sales tactics at their... read full review »
Filled under: Travel Location: Mexico
Accident Cash
November 18, 2008
I botgh (on august of this year) a Helth Insurance with a company called ACE . The name of the product is ACCIDENT CASH ), but I have not received the "TERMS AND CONDITIONS" document, neather the coverage of it. I called the customer services phone ( 0018004737346) and they said that they will send me the informatio by mail by 2 weeks from know on. On the ohter hand, I realize that there is nothing documented in their web site. They said that they dont know the reason why the information is not documented at the web... read full review »
Filled under: Lifestyle Location: Mexico
spell
November 15, 2008
Great at first but wait till you pay!!! you will not get a response or any results from this spellcaster. How rude and unkind of you to take $$$ for something you haven't even done. At least have the courtesy to reply to my emails. read full review »
Filled under: Society & Culture Location: Mexico
BARTON PUBLISHING/WellnesswatchersMD
November 3, 2008
A few days ago I purchased BARTON Publishing's GOUT REPORT by credit card through a PDF download. Suddenly I started receiving emails from some "WellnesswatchersMD" telling me they we to charge me for their "services" which I did not order. This was something BARTON Pub. stuck on as an "extra" in their charges..THIS is a scam and crooked practice by BARTON Publishers and their apparent friends at wellness...THIS NEEDS TO BE INVESTIGATED and I have not been able to contact either one of the "companys" to cancel any and all relations/charges with them. Can you do something there in the USA? read full review »
Filled under: Lifestyle Location: Mexico
techassistsite.com, subhelp.net, zeldasupport.com
October 27, 2008
I have a credit card of Banamex and this site charged to my credit card three charges and I don't have a subscription ID and they didn´t with me the password for usin these service and I want to cancel this, how can I solve this? read full review »
Filled under: Business & Finances Location: Mexico
Royal Holiday Resorts Timeshare
October 20, 2008
Purchased a Royal Holiday Time share for $7500 in 2007.. Contract says if you do not pay the annual $320 fee. We do not want to continue our enrollment in this timeshare. You can buy rooms at their Hotels cheaper on the internet then what they charge the Timeshare nightly rate for all inclusive. When I purchaed the time share, I asked "What if I do not want to continue?" They said, look at paragraph 6, you just stop paying the annual fee and your out.. Our contract says: " if buyer is in default (by not paying the... read full review »
Filled under: Business & Finances Location: Mexico
Gran Caribe Real Club in Cancun
October 16, 2008
We bought timeshare at the Real Club Gran Caribe Hotel in Cancun. They promised the sun and moon, cheap weeks, etc... were fakely friendly and then aggressive, practically put the pen in our hands. We signed naively. Turns out that the fees and charges and costs are much more than they promised. Then they offered a cheaper package, for less weeks, but it would end costing more than buying through any travel agency. They did not let us read the contract when we signed, saying that they explained everything before. What a bunch of liars. DO NOT BUY TIMESHARES FROM THE REAL CLUB. read full review »
Filled under: Business & Finances Location: Mexico

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