Alitalia
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Category: Travel
Contact Information
MilleMiglia - 2nd floor - Central House , Hounslow, United Kingdom
Phone number: 08714 242 772
alitalia.com
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Alitalia Reviews
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Jireddio
September 15, 2009
Awful customer service
On May 28 2009, I arrived in Miami with a fight alitalia coming from Rome, Italy. I could not find my luggage and filed a claim. At the airport the employees told me I would have received my luggage the following day at my residence. I tried to keep in touch with the airline after I did not receive any news but it ended with hours and hours of waiting and no human voice could be heard. I called also the offices in Italy but if someone would answer would respond almost bothered from a custumer question. all those months I have been sending email, letters, faxes at the New york and rome office but the only answer is: "i am sorry for the inconvenince". I also sent my mother who lives in Italy to check at the Naples and Rome airports but they told her that I can forget about my luggage because after 20 days they give away unclaimed luggages(meaning employers take stuff that fits from the luggages and the rest is sold).
In my luggage I had valuable items because I had a couple of weddings, a planned vacation, and important professional meetings. I sent all the receipts where available of all the new items I bought just before my trip but alitalia claims that the reimbursment is limited to $1000( while I had more than $6000 of mercheaindise)
The truth is that luggages are handled by third companies that misplace luggages and have not interest in serving luggages owner because we are not their customers. the truth is that lately, in the italian airports there have been many arrests among employees of airlines(including alitalia)who would stole from luggages.
Now, I will file a small claim action trying to get back the value of what is already mine, but I am aware that it will be difficult because airlines are protected from the law.
the buttom line is that we have to pay a lot of money for tickets, sometimes also pay a fee for the luggage, then they lose them and ruine your vacation, in the meanwhile you have to buy what do you need and wait months or years before they reimburse it. Your favorite shirt, your precious vitton bag, and the dress for your best friend wedding are lost and nobody will ever refound them.
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ria Bredewold
July 29, 2009
beroepshouding stewards, zoekraken bagage, tel.bereikbaarheid enz.
Voor 5x 777 euro aan tickets geboekt Amsterdam-Rome-New York v.v. In Rome aangekomen met KLM, so far so good. Vanuit Rome een te krap toestel met weinig beenruimte. Vertrokken met vertraging vanuit Rome. Voor 2 mannelijke stewards was dit blijkbaar zo slaapverwekkend, dat zij, zittend met hun gezicht naar de passagiers toe, een poging deden in slaap te vallen zo niet in slaap gevallen waren. Er was zelfs een mannelijke steward, die met zijn eigen kind op zijn armen constant door het vliegtuig liep!
In NY aangekomen konden we niet direct uitstappen, waarop de airconditioning werd uitgezet!
Naar de bagageband en wat bleek: 4 stuks bagage nergens te vinden en we waren niet de enige. Voor de klantenservice van Alitalia stonden zo'n 30 personen te wachten!! Er bleef echter maar 1 man achter de balie de reizigers te woord staan. Na ongeveer 1 uur werden we te woord gestaan met achterlating van ons tel.nr.. Tijdens het wachten werden er koffers voor het kantoor gedeponeerd die niet waren afgehaald van de bagageband: het werd een bende van bagage voor dat kantoor van koffers van voorgaande vluchten, maar niet de onze...
Zonder bagage vertrokken met een taxi naar het hotel, maar wat moet je zonder koffer, zonder kleren, zonder wat dan ook. Na 2 dagen kwamen 's nachts 3 van de 4 koffers terug. Alitalia was niet bereikbaar en bij achterlating van ons tel.nr. werd er ook nooit terug gebeld. Na 12 dagen, voor onze terugreis, gingen we weer naar de balie van Alitalia. Die vertelde ons dat 1 koffer naar ons hotel was gegaan. Wij zeiden dat ons hotel dat niet zou accepteren indien we daar vertrokken waren. De dame achter de balie reageerde dit keer wel alert en was behulpzaam en ze liet onze koffer terug komen. Na een half uur kwam onze vermiste koffer terug, die de hele vakantie dus weg wat geweest en dus ook niet open geweest. Weer ingecheckt, dit keer met 5 koffers, omdat we een koffer hadden moeten kopen om onze gekochte kleding in te doen omdat we een koffer kwijt waren. Terugvlucht gelukkig met Delta, geweldig, wat een verademing... Ruim vliegtuig, goede service, prima bediening, 2 a 3 stoelen per persoon, film naar keuze, kortom cijfer 9!
Maar weer naar Rome voor de overstap: zou het lukken dit keer met onze bagage?
We zouden het weten in Amsterdam. En wat bleek in Amsterdam? WEER geen koffer te bekennen...
Dit keer 5 koffers weg. Service bij KLM was goed en we zouden op de hoogte worden gehouden.
In de namiddag werd uiteindelijk onze bagage thuis met een koeriersdienst bezorgd.
NEVER nooit meer met ALITALIA.. dan maar meer betalen zonder overstap. Nu nog maar afwachten of ze financieel over de brug komen...
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Harold
July 7, 2009
Awful service
Alitalia couldn't get my luggage transfered to my plane from Rome to Genoa despite a 1.5 hour delay. Once the luggage finally arrived in Genoa 12 hours later they couldn't garantee when it would be delivered to me on the next day even though they knew I was departing on a 3 week cruise. They delivered my luggage to my hotel instead of my cruise ship (after we left port) and never bothered to return ship's emails or deliver the luggage to any of the European cruise ship ports. I rceieved one piece of luggage the day after I returned from a 4 week vacation and my second piece is still missing. Their New York office puts you on hold (up to 1.25 hours) and then hangs up on you. I will never fly Alitalia again as long as I live.
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November 26, 2007
Customer Service
I purchased 3 tickets - 2 adult and 1 infant through Alitalia's website 2 or 3 weeks ago. Since I didn't receive a confirmation letter, I called the company and I was assured that my tickets were purchased. Today I found out that my credit card wasn't charged for this transacton. So, I called Alitalia again ... And my odessy began. I spoke with 3 of their customer care agents and none of them seemed to be helpful or polite. Is this Alitalia's policy?
I was supposed to travel on Dec.7, 2007 and go visiting my parents for the holidays. Now I have no ticket. They offered me to buy new ones which were 3 times more expensive. Even through a website you can find cheaper ones.
I asked to speak with a supervisor. First time I was on hold for a while and then the same agent told me that nothing could be done but buy new tickets. The second time I was left on hold for 10 mins and nobody answered so I hung up. The third time it was a very rude woman who just hung up on me.
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August 6, 2007
Last time I've ever used Alitalia!
I've booked a flight from munich to naples all do my friend that is a frequent flier warned me not to do it: unfortunately she was right.
Everything else that works in the other companies are a total failures when it comes alitalia. I'm surprised they are still in business. I'm trying to reach the costumer service telephone over an hour and a half now and still counting. They don't even have a e-mail.
Last time i ever flu alitalia
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July 7, 2007
Pathetic behaviour of staff
I had purchased a ticket from karachi office of alitalia in the first week of june 07 for the itenary of khi-doh-milan-paris-brussels-dubai-karachi . When i reached dubai in the early morning from milano, i was shocked to note that there was no such flight of pia as booked by the alitalia while the only available flight of pia for karachi was at 7.30 in the evening, i went to the alitalia staff on the airport and there was a gentleman named mr. abu alqasim who after hearing my ordeal, instantly refused to help and said he can neither provide me any assistance for the hotel and visa, which was requested as no flight existed with the number of pk-214 at 10.30 am at dubai international airport. With great great difficulty i managed to get the ticket endorsed by the above named gentleman and then managed to fly by emirates at 10 a.m., the ordeal does not finish here, when i reached karachi, my baggage was missing and i had to report for that, the same was found and sent on 3rd day after my arrival, in all this episode you would see that happenings were occured due to the mistakes of alitalia staff right from the start when they booked this passage, even if i beleive that the pia had changed schedule, even then, the airline was responsible to at least inform me about the change and the next confirmed flight for me.
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June 27, 2007
Worst customer service!
Alitalia was a different / out of this world experience. No customer service anywhere. Rude flight attendants and lack of organization at boarding, checking in and baggage claim. Lost one bag and told me not to call the again just to check on the internet. They do not answer the phone and / or return your messages. The flight attendants seen to be over work and pissed off all the time. They are rude and do not have basic customer service skills. DO NOT FLY ALITALIA, IT COULD BE YOU WORST NIGHTMARE.
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December 5, 2006
Avoid Alitalia Airlines!
I booked Alitalia Flight to my visit to Munich on November 13 to November 18, I emailed as well requested on phone Jain Meal (Strict Indian Vegetarian Meal) which was confirmed.
On 13th We left Mumbai by AZ771 to Milan, we were served Jain Meal. However our flight to Munich from Milan canceled.
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