I upgraded my phone 1 1/2 years ago when my older phone had died. I was upgrade eligible and looked at all the options. There were nicer phones that required 2 years contract extension. I did not select any of those phones. I selected a refurbished and cheaper phone. Now as I was trying to get out of contract, I am told that I automatically got signed into contract because I upgraded. It was not shown to me at any stage unless I had to click in some hidden corner of screen. Their product lineup and prices were completely misleading. Now my phone is completely unusable and they are telling me that I can get an early no-contract upgrade if I pay 200$ extra. I do not trust them. For everyone who is as naive as me in thinking that you can upgrade phone by selecting phones that do not require contract, it is a sham and lie that AT&T has put on their website just to fool you. If you want to sign a 2yrs contract, then fair game. So, do not let the * 2yr contract required under any phone stop you, since regardless of what you select, they are going to slap a 2 yrs contract on you anyway.

I called to switch my internet out of my husband's name and into my name, because they said I had to in order to combine our internet and wireless service into one bill. They made me start my contract over and charged me for the first month and half (which is standard of a new contract in most places). We had been paying $30 per month prior to this and they claimed that they had a promo price where I would get my first year for $20. This sounded great to me. After receiving my first couple bills of $40 I called to complain. They claimed that this was only for the first few months and that my $20 payments should start now. Two more $40 payments came due. I called back to complain again. The lady was very nice and claimed I was entered under the wrong promo code and that she would fix it, and I would get credits on my bill. She offered me a new deal of double the internet speed for the same $20 rate. I told her that was offered last time, but after I gave all the required info, the lady told me it wasn't offered in my area. She said I was too far from the tower. This new lady said that she was not sure if that was the case or not, but she could see that it is now available if I would like to receive it. I said sure. She asked if I had any other problems to address. I said I was promised a $75 prepaid card the last time I called to complain. I received a form in the mail 2 days after it had expired. I called anyways and never received it. She claimed that she would fix that problem and that it, too, would be credited to my bill. She said she hoped that I would end up with free service for the remainder of the year for all of these credits. I said that would be nice and asked what I do about the current charge of $40 (instead of $20). She said, unfortunately I would need to pay the $40 but insured me that I would be credited $20 of it, along with all these other promised credits. I felt like I was being fed a load of crap, but needed my internet for online schooling. I paid by debit card. That was last month. This month I called to check about my current bill due. Guess what is due? You guessed it...$40. Guess how my internet speed is? That's right...still not double. I know this for a fact, because I had just checked the internet speed of my pc prior to talking to them on the phone. It is still the same speed now as it was then.

AT&T are liars, thieves, and incompetent morons. They apparently hire pretty much anyone off of the street, regardless of their intelligence level. Either that, or they do not adequately train the poor fools or fall victim to their company, and just want to have a job like the rest of us. I wonder if fool their employees with empty promises too. Anyways, I am switching. If I am going to pay $40 instead of $30 for average internet speed, then I might as well pay an extra $10 for fast speed. I also should have never switched to their wireless coverage just to get a small employee discount from work. I had US Cellular. Biggest mistake I ever made. Their service sucks! Dropped calls, crappy phones, and poor customer service to boot. (I never did try again to combine our internet and wireless because I was so disgusted by being screwed over). I am switching to Virgin Mobile. At least I won't be under any damn contracts and forced to deal with poor service.

If you are considering ATT, don't. Run while you still can. I truly believe they only have the customers they do because they lie and because they took over Cingular (who sucked also). If you are gonna pay out the butt, at least pay out the butt for good service and good customer service.

AT &T is big company, I had used the service for 10 years, the service is fine, but it's really a mess management for billing and customer support.
I had deposited to AT&T $70 for local phone when I moved to U.S, after several years later. When I try to get back my money, I called several time and supplied my paid record, but, no result, every time someone said will help, but never had a solution, then I gave up.
When I want to change DSL internet, it's really bad experience. it's difficult to talk with an agent, you waste many time to talk with machine first, and then non experienced agent or support person waste and not responsible. Also, someone transfer you to an invalid number.

Finally I wasted over 2 hours and had 4 days without internet life.

I bought their wireless device & it worked fine until a few days after purchasing, I moved 2 miles away & it is slower than dial up. I also bought it when there was a rebate being offered on TV & the local store rep. I never got the rebate & have complained twice to their store but still nothing. The AT&T support tech over the phone said the problem is that 2G is fighting with 3G & that's why my service is slower than dial up. But have not offered a fix or a way out of the contract. Pretty frustrated & disgusted.

Out Sourcing of Support is VERY POOR. Trying to discuss services with people who cannot speak English is impossible. Thanks AT&T for sending our jobs overseas and make it difficult for your customers to receive decent service. This is a great way to lose customers.