I Joe Karel am writing A formal complaint against AT&T.
Date Oct. 27, 2010
First I would like to say that I have learned a HUGE lesson from all of this. That lesson is Don't Sign Contracts.
My wife and I several months back went into AT&T looking for a new cell phone plan. I wanted an Iphone and they had
What appeared to be a decent price of only 100$ for the phone. After about 10 minutes of the lady asking us pointless
questions about our personal life, she then gave us a price. WOAH! thats way to much for phone service? Ok let me
See what I can do... she leaves and comes back with a manager who spends roughly 1 hour with us discussing all the
options. He finally comes up with an idea that if we bundle our service with Tv, this would bring down the cost.
I still am not sold because the monthly price is still way to high. He then leaves and comes back. "I talked to
My superior and got permission, so heres the new deal... if you buy the iphone and sign up for tv u-verse bundle, I
Will get you 2 100$ gift cards that you can spend anywhere and you can even use them to pay your first bill... and
if after the first month you dont want to keep the tv, you can cancel and still keep the gift cards just for trying
it out"... so i agree to this. he also gave us an in-store rebate on the iphone or my wifes phone or both, i cant
remember what it was.
after 30-35 days or so, we knew this was too much money as well as the quality being bad. we would lose programing
constantly and the huge price tag was just not worth it especially since we didnt want the tv in the first place.
weeks went by, still no gift card.. I pay the enormous first month bill, then the second bill is due and theres still
a charge for the tv on it so the manager just gives me an in store rebate to void the charge. 2 months no gift cards.
I go into the store to complain, they say just give it time blah blah blah and that i should call customer service.
I call customer service and they say oh were sorry that must have been stopped becuase you canceled the tv.
I explain to them that i was told even if i canceled i would still get the card. so she tells me to wait a couple
more weeks and the cards should come.
--- a couple weeks go by and nothing, I call and complain AGAIN, she tells me they are going to credit my account
for 200$ and that i need to call the store and have an employee put a note about it on my account. weeks go by
and NOTHING HAPPENDS! my bill is still rediculously overpriced and theres no credits on the account.
Fed up with all of this I cancel our phone with AT&T. This however was not the only reason I canceled. the Iphone
And my wifes phone DID NOT WORK! Not even more than a mile away from the store is where I live and i get NO SERVICE!
I cant use the phones im paying almost 200$ a month for!!!? wait was that 200$ a month? "woa you must get 1000 channels
of TV, email, unlimited texts, unlimited minutes, and at&t must come to your house and cook you dinner every day...
nope, actually I had LESS minutes that we did with verizon and were paying over 100$ more a month for it.
So the other day (about 4 days ago) I call because I get a bill for nearly 700$... are you joking!? nope AT&T is
dead serious when it comes to their phone service (or lack of). I complained with the lady after being transfered
over and over because the first 2 idiots in india didnt know how to handle my call. Finally I get an American and
she feeds me a bunch of crap about how they "Never give out gift cards" even though it was on a big sign in the
window promoting how you can get up to 300$ in gift cards just for trying it out.
I carefully and politely explain my situation and how the manager (Eric Was his name i believe) made me a deal
to get me to sign up. I asked her at one point "so your telling me everybody thus far lied to me? ... they just
straight up lied to me?" finally she in some words admitted that they must have lied to me. To which my reply is
"wow thats just awesome customer service... LYING TO PEOPLE!!?"
So now AT&T is threatening to turn me over to collections and ruin my credit.
My main arguments.
1. I will not pay for a service i cannot use in my own home (cell phones)
2. I was lied to from the begining
3. I did not recieve what was promised to me being...
- Quality uninterupted tv service
- Quality uninterupted phone service
- 2 100$ gift cards recieved by mail
- 200$ in credit on my account
AT&T provides service at a HUGE mark up in price. I have to this day yet to find any company that charges near
what AT&T charges for ANY service.
Thank you for your time.
Joe Karel.
email
[email protected]
Store info
1829 Marketplace Dr Se
Caledonia, MI 49316
(616) 656-1080
