I want to start by saying that I have never dealt with a more screwed up company than this and I certainly hope (groundlessly) that the service that I get, once established (if ever), is functional. I would take this up directly with AT&T except that, as far as I can determine, they have no means of registering a complaint other than with the same people that I want to complain about! Furthermore, if I want to contact them via email, I have to have AT&T Account Manager, for which a registration code is required. And although I don't have an AT&T phone (have VOIP via Comcast now), I do have the assigned account number which is supposed to suffice, but it errors out because "The Telephone Number you entered does not match an active account...". Duh!

I had arranged for DSL stand-alone service at my home by phone call and an appointment was arranged to establish that service. I was quite explicit from the get-go that I do not currently have a phone line to my house but that I do have phone jacks within the house. A wireless gateway device had been sent to me already. A 8AM-8PM time period was established to accomplish the hook up. By 4PM when nothing had happened, I called to find out what had happened. The first woman that I talked to told me that I didn't need any "phone" line to get DSL service. That was a short conversation. I called again later and was told by another person that "something" had happened or was reported to have happened by 12:30 PM, that the ticket was still open, but that they did not know what that meant. Still no show by 5:30 and I chatted online and was referred to the tech support department by direct link. I went through the whole mantra before getting any feedback from him and, incredibly, he asks me what my gateway model is and if the DSL light is solid green. Hello!!! That I had no line to connect my DSL service to was in tex right in front of him!

Now, it's the next day, and I call up to find out what is going on. They don't know, so they refer me directly to the installation department. Aha! Now I'll get to the bottom of it. The service guy says that, indeed, the ticket is open and that I'm 5th on the list today. I ask him how it is that they know anyone will be home after having to be at home for 12 hours on a work day the day before when access to the interior of the house is required to establish service. They know where to contact me. He doesn't know as all he does is to schedule the "service". (What that service may actually consist of in their mind remains to be determined).

I can certainly understand why they don't have a complaint process nor a way to contact them if this is they way they want to "run" their business. This is business school case study material about how not to run a company. Pathetic!

P.S. I was told initially that there would be no charge to run the service to my house in that they were obliged to do that in order to provide me service, after all. If you think I believe that, then I have some Gulf shore property (with mining rights) that you might be interested in.

I purchased a Palm Pixi Plus from AT&T in June of 2010. I have had to have it replaced from their warranty department 4 times for the same problems. Touch screen freezing up, won't end a call, alarm not functioning, will not connect to a secured wi-fi system, and e-mails taking between 72 and 96 hours to alert me on the phone.
AT&T is now in the process of sending me the fourth phone, and with their warranty policy, it is good for 12 months from original date of purchase. When I get a refurbished phone, the warranty still goes back from the original purchase date. At the pace I am at, I will be going through a phone a month.
AT&T told me that since I am a new customer, I would be charged FULL price if I would like to get a different phone. I feel that this in unfair because of all the trouble I have had with the 3 other phones. If I was close to my 24 month upgrade time, then sure, charge me full price...but its not like I changed my mind and want a different phone. Then by all means...charge me full price for a person that changes their mind and no longer wants that phone.
I don't fit into that scenario. My phone doesn't work right...my first 3 phones don't work right. I don't think I am out of line by thinking that I shouldn't have to go through so many phones to figure out there is a problem with that phone.
What ever happened to "make the customer happy?" I guess that doesn't hold anything to companies that are on the same level as a city utility company.
My point being...don't sign up with AT&T. They don't have their customers care and loyalty in mind when they write your air-time contracts.

I had a nightmarish experience with one of the Manila based call center of AT&T. All I wanted was a little assistance regarding the coverage issues in my area and I get hours of waiting, extremely difficult to understand Reps on phone and no resolution at the end of nearly an hour’s ordeal. Did someone have a similar experience like I did ?

Thanks,
Heather

WATCH YOUR BACK!!! I had a drop in my credit score which prompted me to check my credit report. On there I found an entry for $203.00 for CCOS (Collection Company of America - 700 Longwater Dr., Norwell, MA.) I called them to get information as to what this was... no response. I diputed it on my credit report to which Experian "checked" into it for me. I'm assuming they called the company and said, "do you have this listed" to which they replied, "YEP", and Experian said - "Cool - Case Closed" and sent me a letter informing me of their "investigation"... Ok, my 2 year old could've done a more thorough investigation. As I'm NOT a trusting person by nature, I called AT&T as they were the creditor listed... I did speak with a very nice lady, but she couldn't find anything without using... guess what... My social security number. DUH - Ya Think! I informed her Ive never had a cell phone with AT&T - nor do I have a contracted cell phone now because I may be the only person in America, but I don't NEED one. I have a pre-paid with 16 hours a month and use about 45 minutes a month! She gave me yet another number - to which again no one responded or answered for that matter. MORAL OF THE STORY - give AT&T a name and social security number and "you've got yerself a cell phone"! YEP, that easy. They don't verify, call or e-mail... Cool, so now I get to pay for someone else that is too fricken lazy to get a job and pay their own bills. Just what I want to do - and to think MY SON IS IN IRAQ right now fighting for the protection, security, and freedom of these SOB's. WOW! So, if I pay the $203.00 (which I could've 50 times over by now had I had any clue of this accounts existance), do you think it'll go away or will AT&T allow the next lazy, moron, to open another account in my name? I'm thinking I need to write the CFO and Senior Executive Vice president of AT&T a little note. I'm sure he'd love to hear about it as it's so beneath him and oh that's right... he's making money off of this, why would he give a shit? STAY AWAY FROM AT&T!!! Even if I'm dying on the side of the road, someone stops with an AT&T cell phone... keep going honey, I'll wait for T-Mobile!

Moved in August from North CA to South CA, they didn't disconnect original line as requested, kept billing it for 2 months and won't apply more than $50 (from more than $120 paid) to the new line.
Service terrible, spoke with more than 4 people every time I called; Line quality was also very bad, ended up disconnecting landline.