Since I got my business number from AT&T in March, I have had so many issues with AT&T that it's difficult to keep track of them all. I am at my breaking point. The worst part is that each person I talk with at AT&T seems to be more apathetic than the last.

My latest issue is with my high speed internet. I had high speed internet elite service and a home phone line. When I had my small business line installed, the installer said he had to "switch the pairs" with my home phone line. My home phone service stopped working properly. When I called AT&T, they denied responsibility and said they would charge me to send a technician out to check out the problem.

So, instead, I cancelled my home phone service. But, since I had my elite internet service on that line, I had to make arrangements with AT&T to move my internet to a internet direct account not billed on my phone service. Since past is prologue, I was very concerned about the move. AT&T assured me that my internet account would not change and that my internet service would not be down for more than 5 minutes.

Of course, on the scheduled date, my phone service stopped working as it was supposed to at 6am, but my internet was down all day. When I called AT&T, they told me that they should have told me that it could a couple of days. I was beside myself as I work from home and could not afford to be down for days.

The AT&T internet guy finally showed up and got my internet up. However, I noticed that my internet speed was slower. I called AT&T and they said nothing had changed. Then, this week, I got my first bill for the new internet account. The service had been downgraded from elite to pro. I called technical support at AT&T and they said my service had been downgraded and they transferred me to customer service to correct.

Customer service said elite service was no longer "available" to my home but that it should be. We're guessing that when the AT&T installer installed my small business line and "switched the pairs" that he changed something. In any case, AT&T told me someone would be out to check. That was on Sept 8. It is now Sept 15. I am calling AT&T today to find out what the delay is but my expectations are very low in getting resolution.

I cancelled my phone line and got efax.com instead for my fax machine. I am looking at porting my business number to another carrier. I am looking at alternate internet providers in the Dallas area so I can switch that too. By the way, my AT&T wireless service has been getting progressively worse over the past year. As soon as my husband's contract is up at the end of the year, we're both switching to Verizon.

not happy with their service.always charging hiden fees dont explain right the monthly plans.i have shanged plans 3 times and still my bill is over the amount said it would be.pooooorrr customer service they need to train better not responsible or reliable.i just found out if not happy with service 30 day no disconnection fee charges now i have to pay 175 for each phones scammers and cheaters!!!
ADVICE PEOPLE NOT TO EVEN TRY AT&T NOT WORTH YOUR TIME MONEY AND PHONE

This is our third complaint against AT&T. Not only did AT&T arbitrarily cancel our phone number (because we are trying to move to a competitor provider), they even cancelled our order to reinstate it. When we called to find out why the service had not been turned back on on the date (after they made us wait for 10 days), they promised to call us back in 20 minutes. They never called, they just needed the 20 minutes till the office was officially closed and we could not talk to anybody. In 20 years we have not exprerienced anything like what's going on in AT&T. They are deliberatly and repeatedly violating consumers' rights.

Received rewards card info in the mail and reedemed promptly. Several weeks later my reward card arrived with a sticker to call and activate. I threw the card in my wallet and thought "I will do this as soon as I have a chance". I called in a few weeks later to activate, and the card has already EXPIRED!?!! The customer service person I spoke with told me that it had expired at the end of last month, not more than a week previous. I asked politely if she could reinstate the card, as I was not aware that there was such a short timetable for activation. She bluntly told me no.
As soon as my contract is up with AT&T I will be canceling service for good. They obviously do not care about customer loyalty or satisfaction.

I ordered Internet service from AT&T over a week ago. We waited and waited for our modem to come in the mail-we called customer service and found out they forgot to order the equipment-so I'm pretty annoyed at this point-they say they will expedite the order and we should get it Wednesday. So, Thursday rolls around and no modem-I call to verify that the order for the modem was indeed placed-guess what??? it wasn't! They forgot to place our order twice-I couldn't believe it. The only solution they gave me was to credit my account for the days we didn't actually use the internet-well DUH! that is not really doing anything for me! I told them I was very disappointed as a new customer and I really have no incentive to stay with AT&T if my experience has been this bad already. I asked them to credit our account for the modem-that's the least they could do! They told me they could not do this, I was so fed up I told them to just cancel my service.

I've never experienced such bad customer service-it's like they don't even care if they have customers or not. Just so you know AT&T-there are plenty of other internet providers out there and I will definitely discourage all of my family and friends to go with AT&T. Unbelievable!