AT&T
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1 stars | | (786) |
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Category: Services
Contact Information Sherwood, Arkansas, United States
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AT&T Reviews
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mandycw
March 25, 2010
upgrade equipment
When I choose to upgrade to a new phone online through AT&T's official website, their website clearly said a return label will be included in the box. We did not receive any return label on any of the 3 phones we upgraded. To make matter worse, I had to spend an hour calling them just to find out that since one of the phone I want to return is not broken, just a buyer's remorse, I will have to pay more for a phone that I do want to exchange with where as if I would have choose that phone in the first place, it would have been free. What a rip off after having them for more than 5 years.
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FATT
March 24, 2010
SALES
After 38 years of continuous service to include, home phone, business phones, cellular phones and internet access, I ordered a wireless card from AT&T. Shortly after ordering I recieved 4 emails to contact them for verification that I placed the order (hummm). Suspicious of their intentions I called and after much him-hawing and babble effectively I was told that the information I provided could not be verified and that if I liked I could go into one of there stores and/or receive the contact info for one of the 3 major credit reporting bureaus. I declined both offers. Given 38 years of continuous service with no billing problems that I can recall, why are these MBA herd followers too blind to see that they have destroyed any opportunity to keep my business whenever an opportunity to get rid of them arises. It's this type of genius herd mentality-fed by greed- that will ultimately completely destroy the financial systems of America. FAT&T forever!
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Anna Hancox
March 23, 2010
Yellow Pages
Supposedly you have a free listing on yellowpages.com. So they list you on there, and put your wrong name or address. So YOU go online and edit it. All this work done by yourself, mind you, and THEN they charge you $15.00 per line edited, on your next phone bill. Can you believe that? Talk about a rip off! The lady at AT&T told me that this is what the charges are for. There should be a law against it!
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DarkStar
March 23, 2010
Customer Loyaty Means Nothing
My parents have been loyal customers of AT&T since 1993. Recently they purchased a new vehicle with built-in mobile BT connections. So they wanted to upgrade their phone to a BT model. They were told that they could not upgrade their phone until the current contract was over. They weren't offered a new contract (which would have been bad anyway), they were told it simply could not be done. They were only asking to purchase a new phone, at full price, and transfer their existing service to the new phone. So they are going to wait for their current contract to end then they are switching carriers. Way to go AT&T!
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HSheetz
March 22, 2010
Cable
AT&T cable service is terrible. When you call in for help or to report a problem it takes 15 minutes to get through the automated system and another 30 minutes to get the custumer service rep to recognize that there is a problem. I have had my box replaced 3 times in the 1 year I've had the service. The box will freeze. Everytime I speak to a custumer service rep they say what you want to hear to get you off the phone, they will promise you adjustments for your problems but don't do it and don't notate it in your account. Then when you call back there is no record of what was offered and you must explain the situation to every person you speak to (VERY IRRITATING). There should be a department to take custumer complaints NOT A WEBSITE. As a custumer you can tell that you are just another number to them no personal empathy at all. I have had numerous cable services and by far AT&T is the worst. Would NOT recomend AT&T to anybody.
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LANlineDistress
March 16, 2010
Wrong Billing Practices
I'm tired of AT&Ts billing practices. My phone bill for the billing period of Jan 7 - feb 7 was due on March 1, 2010. The payment was delayed and the phone was disconnected on March 15, 2010, 15 days after the billing date.. 15 days, without any notice. I have very ill parents at home who were left without a telephone connection, without any notice. I had to pay $30 for activation because I couldn't go without activating my line. AT&T is taking full advantage of people's misfortune. This company should be dissolved.
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catherine b. wade
March 15, 2010
BROKEN AGREEMENTS,POOR COMMUNICATION
IN NOVEMBER 2009 OUR COMPANY WAS APPROACHED BY AT&T DETAILING WAYS WE COULD SAVE MONEY ON TELEPHONE SERVICES AT 3 OF OUR LOCATIONS. WE ARE A SMALL BUSINESS AND UNFORTUNATELY, WE LISTENED. WE HAVE HAD NOTHING BUT PROBLEMS SINCE WE SHANGED TO AT&T. THE SERVICES AND PRICING WE WERE PROMISED HAS NOT BEEN HONORED. THEY SAID A FINAL MERGER OF THEIR INFO-AT&T AND BELL SOUTH CAUSED ALL OUR CONTRACT PRICING TO BE DROPPED. THEN, AN ASTRONOMICAL BILLING, A HASSLE TO GET OUR BILLING STRAIGHTENED OUT,
THEN OUR SERVICE WAS DISCONNECTED AT ALL 3 LOCATIONS AT DIFFERENT TIMES.
EACH PERSON WE TALK TO WANTS TO SELL US DIFFERENT FEATURES OR PLANS. WE ONLY WANT WHAT WE SIGNED UP FOR TO BEGIN WITH.
IF ANYBODY IS READING THIS, THINK AGAIN BEFORE CHANGING TO AT&T.
CATHY WADE
OFFICE MANAGER
CRESCENT SUPPLY CO., INC
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CCKMA
March 14, 2010
Poor Service
FOR THOSE WHO RECIEVED POOR SERVICE FROM AT&T
There is a class action lawsuite in progress. Web Page address is included .
Here are the phone #'s, Address, and Email, of AT&T’s CEO. Maybe he can get something done because AT&T Customer Service surely will not.
AT&T Inc.
175 E. Houston
San Antonio, TX 78205
ATTN: Randall Stephenson, CEO, President & Chairman
Tel. 210-821-4105
Fax 210-351-3553
[email protected] (direct)
[email protected]
Here is the web address if you wish to join in the class action law suite against AT&T. http://www.dslspeedsettlement.com/
That's right AT&T is being sued for advertising and charging us for one speed on their DSL service and intentionally providing a slower speed.. UH...HUH... that is AGAINST the LAW...
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Sizij
March 13, 2010
I can not believe my service and time is not important to them
For six hours today, I was given the run-around for a phone defect not caused by me. I went to my local AT%T store. They told me to call a warranty number. I called the warranty number; they told me to go back to the store. I went back to the store. They said that they can see the notes by the warranty representative but would not help me. In essence, they told me that there was no truth in what the warranty department had written and told me. I told them that all of the departments were under one company: AT&T. AT&T needed to work out their employees and their loyalty to the divisions within the company. The manager offered to drive my phone to a repair office in Snellville and temporarily replace my PDA with a $40 phone. What an insult! Those people thought my concerns were a joke. They made me wait in their store for one hour before putting me on the phone with someone who was sending me a new phone. But!!! This person wanted to charge me for sending the phone. Remember--the defect is not because of me (no dropping, no water damage, etc.). I began to cry right there in the store. I called customer care to cancel my service. They offered a credit for the shipping fee, but by then I was fed up. Customer service transferred me and refused to give me direct names and numbers for the "managers". They said they could only provide an address. This address is located in North Carolina. I was to write a complaint to this address, address it to noone in particular, and expect a response. After sharing this concern, one of the "managers" gave me an area manager's number. I left a message, but I was told that there was no guarantee I would be helped and the manager is one of 300 and could be on vacation.
Someone help me! I have referred many co-workers and family members to AT&T. I pay over $100 per month for my service. I can not believe my service and time is not important to them!
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Jlilly
March 13, 2010
Abusive Behavior
I am writing to increase awareness that I have been abused by AT&T Wireless, the Department of Education, and Eos CCA. I have been receiving calls two to three times per week for almost a year asking that Lawrence Cambelltree pay his debt. Most of the calls I receive are at 7:00 AM, before I wake up. The problem is that I am not Lawrence Cambelltree. As a matter of fact, I have an outstanding credit score. The message left on my voicemail gives a number for contact if I am not Lawrence Cambelltree. The problem is, the number they leave on my messages is for a paid phone service that (seemingly) is not tied to CCA, AT&T, or the Department of Education.
I have even stayed on the phone for two hours with Sprint to try to block the number. Sprint cannot block phone numbers. I am not an AT&T user, so I am unsure as to why AT&T is unable to notify their collection agency that the number has been disconnected.
This morning, I finally received a voicemail, which woke me up, with a call back number that works. I called the number on March 13, 2010 at 8:30 AM and spoke to a man who frequently leaves messages on my phone. I explained to him that I have been abused and that Lawrence Cambelltree's privacy has been violated frequently for months. This man told me that I am, in fact, Lawrence Cambelltree, and said "good-bye". I cut him off because he did not say that he would remove my phone number. He simply said "have a nice day, sir" and hung up the phone on me! I called back immediately, so emotionally battered by the call back contact's antics that I felt I had to lie about who I was to even get a contact number who could remove my phone number from their list. I told the woman who answered, Sarah Seatom, that I was looking to collect a personal debt. She knew my number, and asked if I was sure I wasn't calling about an issue with AT&T or the Department of Education. I told her that I was in fact only looking for someone to remove my name from their phone list and start looking for the real Lawrence Cambelltree, so that I could get some uninterrupted sleep at night.
Sarah was understanding, and she gave me CCA's contact information. Because of this system, AT&T has lost me as a potential customer. I will be mailing a contact at AT&T wireless, the Department of Education, Eos CCA, and my senator with this story. I am also placing it on online complaints boards. I sincerely hope to hear back from each of these contacts about what you are doing to not only remedy this situation, but make certaint that it does not happen to anyone else.
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