I had terrible reception, often resulting in dropped calls upon moving to a new home. My cell phone is my work phone. Due to the terrible reception, I was forced to walk around my house and property to find a better (although temporary) signal while saying "I'm sorry, can you please repeat that." AT&T representatives told me that my address show me as living in a "good" coverage area. I even had a dropped call when talking with an AT&T customer service representative (that didn't call me back after the dropped call...even though I had warned them it might happen, and asked them to please call me back so I wouldn't have to "start over" with another representative). Since they didn't call me back, I did start over with another representative, that completely understood the frustrations I was having, since she could not hear me clearly throughout much of the call. Finally, after talking with a financial institution and having the call dropped three times during our transactions, I decided I had to swith plans. The AT&T representative gave me the option of a 1 month test of a newer phone (mine is only 16 months old) that "might" help. They would not verify that my address had terrible coverage, ie: send someone to the property with an AT&T cell phone. They simply said we show you with good coverage. And, my only option was to potentially (maybe?) have better service if I upgrade to a new phone. My final conversation, with a customer service supervisor, was extremely frustrating. He said that my service contract did not state that I would be given perfect reception 24 hours a day, 7 days a week, 365 days a year. Could he have been more condesending? I would have appreciated having a clear signal (similar to my previous address) that would allow me to utilize my cell phone on my new property. Long story short, they will be billing me the $175 early termination fee even though I had absolutely terrible reception from my own home (and office). They were extremely condesending and matter of fact with their responses. I highly, HIGHLY, DO NOT recommend AT&T for ANYONE, EVER!

this company has put unauthorzed charges on our phone bill and we cannt find out how they did it or why

I am a small business owner and have done yellow page ads with Bell South now AT&T since about 1991. They now sell internet yellow page ads. About 4 years ago I tried the internet yellow page ad and decided on renewal that it did not increase my business and cancel that part of my yellow page ad with no problem. In 2007, I decided to try the internet yellow page again and decided on renewal that it was not increasing business and told the sells rep that I wanted to cancel my internet yellow page ad and keep only the two in column ads in the printed yellow pages. The sell rep was very pushy and kept insisting that I keep my internet yellow page ad. I actually got upset and finally he let it go. He told me by keeping my two incolumn ads that I would have two more smaller ads free. He wrote up the contract listing the two incolumn ads and the internet was listed but had to two stars blotting out the payment columns. I made an assumption that it was zeroed out and canceled. Instead of the cost listed for each item he hand wrote at the bottom of the page the total amount of the ads. I got my new bill in July and the internet ad was listed for $98 dollars. I called AT&T and told them I had cancelled the internet ad. What the sells rep did was those stars did not mean it was deleted he never took the internet ad off the contract but lead me to believe the ad had been removed. The inside person at AT&T said she could do nothing for me because I had signed the contract. That I should have wrote on the contract no internet. I told her I have been doing business with you since 1991 and I have never had to do that. That I had just been scammed and that AT&T was allowing their sell rep to get away with scamming an excellent customer. I ask to speak with her manager and she said that they could not change this. I told her your sells rep lied to me. The internet ad could be deleted from their website and I could have the $98 dollars taken off my monthly bill.

I insisted on speaking to a manager and she said she would have one get in contact with me.

I was sent a letter by AT&T to redeem my rewards at getmyrewards.att.com and the website is not working. I have tried numerous times and there is no such website. I think AT&T needs to make sure that everthing is working before sending out mass communications to "valued customers" to redeem rewawrds...this is such a scam!!

I thought my number was unlisted but it still appears in AT&T online white pages. No wonder, I have a lot of telemarketers calling. I called to complain and to ask for credit. AT&T admits this is a problem but would not give credit. They said my number will not longer be listed in October 2008. I was disgusted. I have been payig for unlisted service since August 2007. The attitude of the supervisor, was arrogant and unhelpful. Now, they are calling to ask me to switch internet service to them? NO THANKS. I am looking around to switch my phone service.