I've ordered AT&T DSL in order to switch from high priced Road Runner. I already have landline phone service from AT&T.
On Tuesday, December 22, at 7:30 pm the AT&T technician came and did something to let DSL service in my house. The technician left without checking whether the phones or internet via DSL work inside my house. After he left my wife tried to make a phone call and noticed that there is no dial tone. We immediately called back AT&T from a mobile phone and requested a repair of the just broken line. We specifically indicated, that the phone stopped working after AT&T's technician interfered with our phone line and requested the repair AS SOON AS POSSIBLE because next 2 days are the Christmas holidays and we we planning to make and receive many phone calls. The response we've got from AT&T Customer Service representative was: "I'm sorry. The earlier a technician will come is on Friday, December 26. Please, give me a good review when somebody calls you to rate my service." We were absolutely pissed with such response and such service, and my wife called again to speak with the manager: the telephon manager told the exact same line about "he is sorry and please give me a good review" and forwarded my wife to a DSL manager, who repeated the same line and wanted to forward my wife back to the telephone manager.
We find such negligence absolutely unacceptable, especially when it clearly was their very own technician, who caused us all these troubles. We won't be surprised if AT&T tries to charge us if and when they repair their own problem!

I have At&T for a cell service and decided to purchase their internet. Long story short I spent multiple hours on the phone, had to place my order 3 times and wait 1 month to get the product. Then I finally received the product and it did not work. I called in patiently to the tech support and was transfered another 3 times. I spoke with a woman who proceeded to lie to me about their computers being down. She told me there was a water main break and she couldn't help me. I asked her if she valued me as her customer and she laughed and told me she didn't really care. I then asked to speak to a manager, not about her but about my whole situation but I was quickly disconnected. After that I called back to sales and the gentleman told me that there was not trouble with their systems. Overall I spent hours on the phone, had a service that did not work and while trying to become their customer I was told many times that they did not care if I was a customer of theirs and I was hung up on 4 times. My wait times were in the upwards of 44 minutes just to be transfered to another queue. I work at a technology company and have dealt with upset customers. I approached this in a very patient and respectful manner and AT&T has done nothing but be rude and ungrateful towards their customers. I do not have 1 positive thing to say about the company. And I plan on telling everyone I can find how I was treated when I attempted to become their customer...imagine if I had been a customer, how would I have been treated down the road?

Many months ago I was checking my phone bill only to find that two different companies or scammers had sent charges to my phone company and they in turn charged me. I never ordered either of these two services and was lucky enough to get them reversed eventually. The phone company reversed the charges immediately after I called the two companies. Now one of them is showing up again and I again called and gave them an ear full and they told me that I had ordered this service on the Eversave website which I did not. She said it would take a month or so to get the charge reversed and gave me a confirmation number. I don't understand how a charge only takes a few days to show up on your bill, but when it is going to be reversed it takes a month or so. They are listed in one place as ENHANCED SERVICES BILLING, INC., WITH A DIFFERENT PHONE NUMBER OF 1 888-298-3724. Watch your phone bills as the agent Dae in San Diego, Ca. refused to reverse the charge even after I gave him the confirmation number. AT&T is not watching out for their customers nowadays it looks like. They are fast to bill improper charges, but drag their feet when it comes to reversing those charges.

Was sent a notification in the mail, a follow-up to a verbal agreement on the phone with an AT&T representative, that was SUPPOSED to help me get "rewards" (or a rebate of sorts) on my phone bill towards signing up for internet service bundled with my phone service. Went to the site recommended, and the complaint site is the only thing that you can access!!!
I would recommend contacting the Better Business Bureau, I guess, as an alternative to poor/insufficient services provided as agreed to !!!

I switched my home phone, cell phone, internet and cable service all over to AT&T. The actual products are great, but trying to get the rebates has been a nightmare. They bait you with great incentives to move your service, but just try to get your rebates! I switched my service on 7/12/08 and 5 months later, I still do not have all of my rebate money. Then, on most you get a gift card, which I have has lots of trouble using...sometimes it works, but most of the time it won't accept the card. If the rebates are a BIG part of making the switch for you, DON'T DO IT! You will encounter mountains of frustration in dealing with this company...everyone is really nice, but nothing ever actually gets done.