Balsam Hill is a complete Rip-Off...if you are even thinking about buying a tree from this company, please do yourself a favor. DON'T DO IT. IF YOU CHECK BBB.ORG AND READ THE COMPLAINTS, YOU DEFINITELY WON'T ORDER FROM THEM. ALSO, GOOGLE: BALSAM HILL COMPLAINTS AND YOU WON'T EVEN THINK ABOUT IT TWICE. IT'S THE WORST EXPERIENCE I'VE EVER HAD. SAVE YOURSELF THE AGGRAVATION. DON'T ORDER FROM THEM.

This is a nightmare of a company to deal with. I have personal experience of buying a 12' tree from Balsam Hill at a cost of around $2000. The biggest mistake I made last year. Once you have bought your Christmas tree from them it all goes downhill from then on. Lights burn out and whole sections stop working. They have very little technical support and customer service is there just to blow you out. That's if you are lucky enough to speak to anyone. They always seem to have some kind of excuse and are happy to tell you that you will get a call-back. You never do. The light bulbs on their trees are unique to them so when you get a problem you have to try (and 'try' is the key word) to get replacements. That doesn't happen. If you attempt a credit card chargeback they place your file on an internal blacklist because they moke note about everything. They have the nerve to say their customer's are rude, when that is not true. Balsam Hill is a shady outfit. The internet is full of negative reviews about this company. Just go Google the words "Balsam Hill Complaint" and you will see dozens of complaints. The Better Business Bureau has them listed with over 50 recent complaints. Even the Facebook page of Balsam Hill is full of unhappy customers (until they delete the comments). My advice is to stay away from Balsam Hill and their web site www.balsamhill.com because their products are nothing but trouble. One of their customers has even built a web site about them warning others to stay away.

I bought a tree from this company. I spent $1500. The tree arrived on time but they sent it with the wrong stand. I was unable to set the tree up. I tried calling them 20 times and was disconnected each and every time. I sent emails and created tickets and never received a response. My family was in from out of state and we were unable to set the tree up. The kids were obviously disappointed. I had to dispute this charge. They never responded. The parts to the tree still sit in my garage.

DO NOT DO BUSINESS WITH THIS COMPANY.

This is the worst possible company you could ever consider doing business with regarding purchasing a Christmas tree. We are a very dissatisfied customer being added to the long list that seems to be growing with this company. There are numerous negative reviews, poor feedback and complaints about Balsam Hill<br />
After spending almost $2000 on a Christmas tree at the www.balsamhill.com web site, it was put up for Christmas of 2009, just after New Years Day a complete set of several hundred bulbs went out. We called their customer support department and they suggested checking the fuses. We did that and found they had blown. Immediately upon replacing them they blew again. A third attempt, they blew again. It was obvious now that there was some kind of electrical defect in the light string.<br />
We called Balsam Hill again and they said a member of customer services would call back. They never did. So we called them again and were then told they couldn’t do anything about it until February. We called again in February and were told somebody would call us back. They never did so we called our credit card company to file a chargeback. Balsam Hill responded to that by saying we should call them again. We did, only to be told that they may issue an RMA but it will take up to 3 weeks for somebody to get back to us to do that and only if they think it will be necessary.<br />
It has now been over 3 weeks and we have heard nothing at all from Balsam Hill. Having called them today, only to get the run-around yet again. This time told that there is nobody available in customer services to answer and somebody would call back. Sure, we have heard that one before! It’s not going to happen. I asked if the person had ever seen all the negative reviews on the internet about Balsam Hill and of course she said she has never looked and when questioned, why not? She said she was a temporary worker. This company seems to have an answer for everything.<br />
I would never recommend this company to anyone. They have zero customer service and just do not care. Their products and their company appear to be nothing other than a rip-off!

My Christmas Tree Nightmare With Balsam Hill, a terrible company.

Lesson Learned: Do your homework and check reviews and opinions before you make an expensive purchase online.

About 3 weeks ago I was bragging that I had ordered a fake tree that was on clearance from Balsam Hill. I've never had a fake tree in my life, but I just wanted to try something different. I ordered an $800 tree on clearance for $429 (the is just supposed to be a discontinued item, not defective in any way). I know...it seems like a lot of money, but I thought of it as an investment for the next several years. Oh boy...was I wrong...

I couldn't make this up...I swear. Let me see how to summarize my horrific experience with Balsam Hill...

Ordered tree online on Nov. 23

Received box 1 of 2 on Nov. 28

Received box 2 of 2 on Dec. 2

I opened the boxes on Dec. 2 to find out that they had shipped 2 section B's of the tree and no section C. They had also not packed any instructions, gloves or extra lights and fuses. All of these things should have been included in my shipment. Essentially, I had 2 boxes of junk. I did not have the right parts to assemble a tree.

Here's where the nightmare begins...after daily phone calls and emails trying to get the right section C and all my parts, all I got were lies from the customer service reps and no call backs from the company, I finally filed a complaint with the BBB last Wednesday.

Finally, today...on December 15, I received section C of the tree, but still no extra lights, fuses, instructions or gloves. The fun doesn't end here...oh no...my husband was finally able to assemble the tree tonight and section D's post is too big for E so he had to rig some pvc and shovel handle to hold it together so it wouldn't topple over - He doesn't know how he's going to pry those 2 sections apart after christmas..lol.

The best part was when we placed section A at the top of the tree and we thought our troubles were done...

DH plugged in the lights and my entire tree has white lights except section A at the top...they are multi colored!

I almost blew a gasket...dh remained calm and said that we've learned our lesson and he's not sending anything back because he's tired of dealing with their cracker jack operation.

I did call them again tonight and a "lighting technician" was available to help me and he's sending me some white lights for the top of the tree. I did already get a shipping confirmation email from him. Thank gawd!

I tried everything...that's why I finally filed the complaint with the BBB. I called them everyday and told them that I wanted a refund and that they had ruined my holiday season because they had stolen my hard earned money and left me with 2 giant boxes of junk.

It's hard to get justice when I'm cross country from them and have to deal with them by phone and email.

And honest to gawd...I can't even imagine what kind of idiots they have packing these trees and supplies for shipping. How can you not know your A, B, C's and not pack all the right sections and parts??? What morons!

I wanted to send the tree back from the beginning and get my money refunded, but the company won't budge on their refund policy...I would have to pay about $100 in shipping out of my own pocket and who knows if they would ever confirm receipt of the returned merchandise! They are flakes!

My PSA - Don't buy an expensive Christmas tree online.