This is a nightmare of a company to deal with. I have personal experience of buying a 12' tree from Balsam Hill at a cost of around $2000. The biggest mistake I made last year. Once you have bought your Christmas tree from them it all goes downhill from then on. Lights burn out and whole sections stop working. They have very little technical support and customer service is there just to blow you out. That's if you are lucky enough to speak to anyone. They always seem to have some kind of excuse and are happy to tell you that you will... read full review »