Bank of America
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Category: Business & Finances
Contact Information Florida, United States
Phone number: 8006690102
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Bank of America Reviews
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Juliermo
April 1, 2010
Don't run over your customer like a bus
April 20th Fema changed our zoning for flooding (insurance required). Bank of America notified me I needed coverage (of course their letter took a week) but not to worry, they bought expensive Lloyds of London coverage for me (20th on) So I got my coverage for a year for $320 but also got stuck with a $394 bill for 40 days coverage. Another bonus (hassle) is BOA is forcing me into escrowing (it's nice to have a legal way to hold people's money). What's unbelieveable is I have $25K in CD/IRAs, did car loans, credit cards and have a 4 digit balance in checking most of the time through BOA. But it's just about the money. Don't run over your customer like a bus.
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Jack L. Hokanson
April 1, 2010
Excessive and Incorrect Overdraft Fees
I chave a reserve account just in case of an overdraft. On 29 March 2010 I had a $5.63 overdraft. I had a positive balance of $20 in my reserve account.
Bank o America charged me a $35 overdraft fee on 29 March 2010. Bank of America charged me an additional $35 since I did not deposit the funds to clear up the $5.63 overdraft AND the $35 overdraft fee.
I contacted the Bank of America and asked why my reserve/overdraft protection account was not used to cover the $5.63 and the customer service agent told me that the reserve/overdraft account fees were only distributed in $100 increments and I only had $20.
This inadvertent overdraft for medications has now cost me $70 + $5.63.
Bank of America should be brought to task on this and should be ordered to refund the $35.
In addition, Bank of America should be instructed not to overstep the boundaries of overdraft regulations.
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AngryConsumer1981
March 30, 2010
Steals Money
I transferred money from my savings account to my checking account on a Friday and they did not post it until Tuesday. Since they did this (there is no reason why as it was an account to account transfer) my account was overdrawn and they had no problem charging me over $100. These people are crooks and I think that everyone that uses them should switch banks. I will be. My family has bank with them since before they were Bank of America and has over $100, 000 in different accounts. You would think they would be more interested in keeping customers, but apparently not.
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jkmc529
March 29, 2010
gold option line of credit(hardship)
Hey,
My name is James and I have been unfairly reported to credit agency's by Bank of America. I called up to get a reduction of my interest rate to get a callback 2 days later from the gold option hardship dept on November 25th. They offered a deal if i close my account and tried for hardship they could get me a lower interest rate. They gave me till DEC 15th to make a decision. I called back on DEC 11th and accepted and gave 640 dollars to start in program. I asked the CSR if they would be any other charges due and she replied all I needed to pay was 640 dollars. I was accepted to the program and advised that my next payment would be due in January.
January came around and I received my acceptance letter and my terms explaining what was said to me on the phone including no late charges and only having to pay anytime in that month it was due. Amounting to 640 dollars. 2 weeks later received a letter on the 26th on January from Bank of America saying I was 1280 dollars behind and needed to make arraignments for payment. Called CSR at Bank of America on the letter provided and was informed that I was a payment behind and still owed 738 dollars for my November payment. I read the letter to the CSR that Bank of America sent and she agreed to what was in the letter and was told i needed to pay the 640. She told me that billing was still catching up. 1 week later was called again after making a payment for 640 and was told I was still behind 640 dollars and need to make payment. I then made 2 more payment for 640 dollars in February to be caught up on account.
I called Bank of America to find out what was going on and found out that I was 1 payment behind but it is only reflected in my DEC 09 billing statementing, other statements are saying 640 dollars. The CSR tried to keep harping on DEC 09 which should have been 640 because there billing was behind. Every statement from then on has said I have only needed to pay 640 dollars. I argued and caught them out on a tall tale in which they could not explain where the 768 dollars extra had gone and I had been not adjusted. The big issue I have is they have reported me late for two 30 day late and their online billing and payment option has told me from the DEC 28 that my payment has been 640 dollars. I am sick of dealing with their hardship department and they have been proven wrong. I was not happy when told I needed to get legal action to fix. Also where is the 768 dollars that has now disappeared from my statement that they are dinging my credit for 2 months in which I had paid 640 dollars. They accepted and told it was taken care off by the CSR. I have had this loan for 10 years and it had originally owned by MBNA which I never had issues with. Bank of America has deceived me and caused damage to my credit history which was in good standing with all credit agencies. Has anyone else had this same issue
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valb
March 29, 2010
Inflated flood insurance costs
Our mortgage was recently sold to Bank of America. Right before we closed on our home, we found out it was considered to be in a flood zone, so we had to purchase a year of flood insurance in advance, at a cost of $1781.00 per year, for a $ 58, 913.00 flood isurance policy, (the amount of our loan) in addition we obtained $109, 100.00 in homeowners insurance. Bank of America just sent us notice that our flood insurance is not adequate and we need to purchase an addition $50, 187.00 in flood insurance and must do so within 45 days or they would do it at a lender placed insurance at our expense of $258.77 per month. It is there policy that the homeowners and flood insurance be of the same value. This was not the policy of our orginal lender. Upon checking with my insurance company, State Farm we were told the cost to purchase the addition required insurance would be $31.00 more onto our mortage. How is it possible for the lender placed insurance to be that more exspensive? I was told FEMA was the only source for this insurance. Why are the rates so different? And why does Bank of America require you to purchase more insurance than what the loan is for and what our home is appaised for This bank is a scam and a con.
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john
March 26, 2010
Loan Modification
This is how I feel about what BofA and these too big to fail banks potentially did to us:
Song: Piggies by George Harrison
Have you seen the little piggies
Crawling in the dirt
And for all the little piggies
Life is getting worse
Always having dirt to play around in.
Have you seen the bigger piggies
In their starched white shirts
You will find the bigger piggies
Stirring up the dirt
Always have clean shirts to play around in.
In their sties with all their backing
They don't care what goes on around
In their eyes there's something lacking
What they need's a damn good whacking.
Everywhere there's lots of piggies
Living piggy lives
You can see them out for dinner
With their piggy wives
Clutching forks and knives to eat their bacon.
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john
March 25, 2010
Bac Home loan Process
The current raid on law firms representing people in modifications, is a way to deflect the press from reporting what is really going on. Which is the abusive modification process that is taking place by BofA and other too big to fail banks. Let's face it, the elephant in the room is not the American Dream concerning health care, but the American nightmare concerning the loan modification process. It is OUTRAGEOUS, considering that they have received a bail out from the American Tax Payer, who is also the average American Home Owner. After receiving a bail out in the billions from the American people, these banks have the audacity to harass, delay and humiliate us during the loan modification process called HAMP. How long do these banks think that the American people will tolerate this? One of the BofA representatives even went as far as telling me that the government can not tell them what to do. I found this strange, because I never mentioned the government with the BofA representative. So, I can not help but feel that BofA is bitter and is taking it out on those of us seeking a loan modification. It is also readily apparent, that BofA feels that they only have to meet their obligation to the government by CONSIDERING a loan modification with zero accountability. It is time that we make BofA accountable!
BofA knows very well that the average homeowner requesting a modification does not have the funds to represent themselves legally. So, the FBI raiding one of the largest and most reputable law firms, will only serve these banks potential agenda. An agenda that might be to scare any law firms from representing the people. This current action by the FBI is not the solution, but a symptom of the over all problem. It is also blurring the lines in regards to who the real bad guys are. It will also further delay the process of reputable law firms like United Law Group from filing legitimate law suits. In retrospect, United Law Group is not only helping me represent myself in this law suit, but every American who is going through the loan modification process.
So please, help me and United Law Group send a message to BofA which states, that we will no longer tolerate their potentially irregular, fraudulent and abusive business practices. In the end, the American tax payer did not fail to deliver the BofA bail out in record time, but BofA failed to deliver the American Tax Payer’s bail out in the form of a loan modification. It reminds me of that song by John Lennon and George Harrison titled "Piggies" I invite you to listen to this song on youtube and see if it appropriately fits.
God bless,
John Wright
Tax Payer and Home Owner
See Article About Lawsuit: http://content.usatoday.com/topics/article/Organizations/Companies/Banking, +Financial, +Insurance, +Law/Bank+of+America/0crf90x5fNesm/1
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LCAP
March 25, 2010
Home Modification Program
I like many other contacted Bank of America about the Home Affordability Program and was given the run around for months and finally was contacted by a representative about the program. I supplied some basic information over the phone and was told I would be contacted if I qualified. In June of 2009 I was sent a package requesting financial information to verify my earlier statements which I did immediately.<br />
For the next nine months I was either contacted by phone, letter, and Fed Ex mail for more information, continually stating they had not received the requested documents earlier. I called every time to verify receipt and was told the documents were received. I allowed representatives from Bank of America to drop in unannounced to verify I was living at the address. I allowed an unknown person with documentation that they were a representative from Bank of America, come to my home unannounced to take profit and loss statements from my business for Bank of America. I wrote letters, faxed and phoned trying to speak to my adjuster and was ALWAYS met by a representative that would take the message and tell me they would contact me.<br />
This went on for nine months and finally I received a package saying that my loan would be modified.<br />
Sounds good, doesn't it?<br />
The program works. <br />
WRONG!<br />
Bank of America lowered my interest rate .65% while adding on 9 months of the difference of my trial period payments to my original monthly payment and added it onto my original loan. That's right, if I accept their modification I owe them seven thousand dollars more than my original loan and my monthly payment is just fewer than sixty dollars less. I other words a qualification that was to take up to 45 days and my new payments once accepted would be my trial period payment or slightly higher took nine months for Bank of America to do their job while making seven thousand dollars from a client that was already experiencing financial hardship. The best part is not only is my "new" adjusted payment which is eight hundred dollars more than my trial period payment, it's due in seven days or Bank of America will seek all back money owed and immediately seek foreclosure. Also, this months trial period payment I have been given a grace period of 30 days to send that in. In sixty days I have to send Bank of America two house payments and a trial period payment.<br />
They got me!<br />
This is not how the plan was intended to work. This was not to be another way of Bank of America to make more money. They owe us, remember the bail out?<br />
What can be done? I am at a loss, just having received my acceptance into this great program.<br />
Any help would be greatly appreciated.
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Sirraah
March 25, 2010
mortgage modification program
I saw an add in a magazine that I could be eligible for a mortgage modification if I had a Fanny Mae loan. I called Bank of America and they told me over the phone after a series of 5 questions that I was temporarily approved for a modification and told me to send in $744.00 for my next payment instead of my usual $1453.00. I was thrilled but a little shocked that it could be this easy. This is when the nightmare began. This was back in October, 2009. They said I would get forms to fill out in a few weeks. They never came. Everytime I called to check on the status of my modification I would be transferred to different people, put on hold for long periods of time, one call lasted one and a half hours with no answers at the end of that time. One person kept asking me the same 5 questions to qualify and then told me just to send $477.00 a month. Nobody knew what they were talking about! Very uninformed group of reps. I got a phone call telling me my modification was denied but I should fax whatever I had in my savings to the bank immediately. Then I got another call telling me I would get a notice in the mail in March telling me whether or not I was accepted or not to get a modification. Talk about miscommunication among their people! I called again to see what was going on and this time, a rep told me that the process was never started and he would erase all my information and start over! Mind you, this is now March and I started this in October! Then the notice came to my house that if I didn't come up with almost $2300 that they would start proceedings of foreclosure as of March 18th. I called again. This time they had no answer for me. If I wanted to start the procedure over again, I could hold off foreclosure or get the money from so meone-no other alternatives! No payment plan! Nothing! I was not going to go through this nightmare again so I had to borrow money from my sister to save my house. I have never been late on my mortgage payments before until they gave me this temporary mortgage payment, refused my modification, then labelled me delinguent, wanted their back payments, and slapped late charges on me as well. After I sent them 2 regular payments of $1417 and the supposed back payments and late fees that they created for me, I received another phone call telling me I still owed them $100 late fees. I am at wits end with them and wish I could go to another bank but I cannot refinance at this time. HELP! I'm sure many people have experienced this same abuse from them. Make it known!
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Jerry Metzger JR.
March 23, 2010
Not issuing a matured $1,000. Bond
I was notified by the Indiana Attorney General that I had unclaimed property in the amount of $1.000. and that Bank of America had the money (bond) I sent the IAG the necessary info they required. They inturn forwarded this info to BA. This was approx 3 months ago. I have called BA but they have not responded What do I need to due.
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