My account went $250 in the hole due to the bank holding charges they said had already cleared. As soon as I saw that my account was in the red I called there corporate office and explained what happened the person on the end of the phone told me to put money in to clear up the negative and call tomorrow and they would help out with the overdraft fees.

Day 2: I look at my account and they have charged me 3 $35 overdraft fees, leaving my account $-45.00. So I call and they remove 2 of the three fees. leaving $24.00 in my account. They put a note on my account to try to stop any more fees.

Day 3: So I look at my account first thing in the morning again and this time I am $-95.00, 3 more fees have come thru. These fees are for the items that bounced because of yesterdays fees that were refunded. So I call extremely upset and speak to a rep. who reverses two of the fees, but I asked to speak to a supervisor. She comes on the line and I explain to her whats going on and she reverses the last fee. Leaving $11.00 in my account. There was one pending transaction that I had already been charged an overdraft fee on, I asked the supervisor if another fee was going to go thru; she said if it did call back again tomorrow.

Day 4: The first thing I do is check my account and low and behold there is another overdraft fee. So I call again and the first person I talk to is rude and states they won't do anything else. My account is $-21.00 in the hole today. She won't let me speak and tells me this is all my fault. So I hang up on her and I call back. The next teller is the same and say again that no they can't fix it. I ask to speak to a supervisor and she does not connect me. She tries to tell me these are all new fees. I am looking at my account on line and this fee is for the same fee they refunded yesterday and then charged again.

So I am sure I will get another fee tomorrow for that same transaction. I refuse to pay it and I will be closing my account today. This is a scam they have refunded and recharged me for 4days on the same transaction. I am a single mom and can't afford to play this game. I suggest anyone who has an account with BoA TO CLOSE IT IMMEDIATLY.

Charissa Murray

I had taken Secure credit card with $29 annual fee from Bank of America for which I deposited $99 for security deposited. After finishing 9 months, as per my requested they converted my secured card to unsecured (regular) card and also returned my security deposit of $99. While converting, customer care associate confirmed that there won't be any annual fee as now it is converted into regular card with no annual fee.
After one year, they charged me $29 and they are saying that the card is with annual fee and they are sorry if any customer care associate had misguided me and they can't do anything and I have to pay the annual fee.

I would not have continued with the card if it was having annual fee while converting secured to unsecured card. but I continued because associate told that there won't be annual fee.
Bank of America people don't do what they have said and they are giving wrong information to customers.

Bank of America was suppose to paid my Home Owners Insurance on 9/14/09; on 10/14/09 I received a letter from AAA stating no payment had been received. BoA said they would place a stop payment on the check on 10/15/09 and send out a new check. On 10/27/09 I had to pay for my insurance via a credit card and BoA informed me that a stop payment had not been issued but the check had been sent to research and it would take 10-15 days to be completed. And, they set me up with their own insuance that would cost more. On 11/3/09 BoA was waiting for the funds to be deposited back into my Escrow account and a check would be sent to me. BoA would call me by Friday, 11/6/09 to confirm payment. Spoke with BoA on 11/12/09 they are still waiting for the funds to be deposited and it could take 30-90 days before I would receive a check. No supervisor would talk to me and still has not called me. Let's see, check was issued by BoA, stopped by BoA, and they received the funds with in 24 hours but it takes 90 days to send to me.

I bought a house with a mortgage company call Taylor Bean and whittaker, need missed a payment always made my payments on line. In the middle September I received a letter stating that my mortgage company was bought out by Bank of America that is when the harassment started. I call them after receiving the letter and told then since my payments is made online I already made the September payments to Taylor Bean and Whittaker, I told is fine. When October came around I went to the Bank to pay my mortgage, yet I get at least 9 call a days saying I owe on my mortgage. I have never being late on my mortgage once, if they check mu history with the previous company they would see that. I was told when I tired of all the phones that until everything is settle with Taylor Bean I will be receiveng the calls. I am stress out because I try to be a good citizen with my small pay check pauing my mortgage on time every month, instead I am being harass by a bank that should have don't its home work. I need to know what to do I am tired and stress. I made copies of all my payments and fax it to them, but still I am getting the calls, I need advice on who do I call. my hair is falling out because of the stress.

I have had similar situation with BofA in processing the short-sale. The short-sale was approved in July, the buyer backed out of the deal in August. I submitted new offer on Sept. 15. The file was closed in Oct. 20, since, supposedly, " buyer backed out". I kept explaining to the representative that the buyer backed out in August, current buyer is still waiting for approval. But they will do nothing to correct the comments in their system or remedy the situation. Currently, the file has been given to a new negotiator and the process will begin all over again. It is so frustrating!