Fraudulent Charges through Bell mobility - June 20th, 2011
From:
Thomas W. Chau

To:
Bell Canada

Identity Theft by the name of "Lester Sien"
I received a call from a Bell representative this Afternoon at 1:40pm on June 20th, 2011. The Bell representative told me that my existing Bell mobility account had a charge owing for $2365.89 (Equifax.ca - 2366.00), and that I needed to pay for it. The Bell representative asked to confirm my Date of Birth and SIN Number.
I told the Bell representative that I never signed onto any Bell mobility services, and I had NEVER given out my personal information to any Bell representative. I asked the Bell representative to see how they had my Date of Birth and SIN number on the Bell account. The Bell representative said that the Bell information was signed on May 27th, 2010, and there was a name listed on the account named "Lester Sien." I do not know this person, and I have - NEVER - signed onto any Bell services in that Month, Date, and Year. The information I received from the Bell Mobility representative was that the account had been activated on May 27th, 2010 until Bell Canada decided to close the account on May 19th, 2011 because the credit cards, that have been used by Lester Sien, had all been sent through and later on declined. How is it possible for this individual (Lester Sien) to use and create this Bell account without proper identification? Did they check the actual Drivers License? Did they check the actual SIN Card? Or did they process all the information over the phone? I asked the the Bell representative for more information on how the account was created, and what were the previous account activities. However, Bell Canada could not give out this information.
My name is Thomas W. Chau, and I am 26 years old, and I've never been to Quebec since I was 12 years old. The number that was activated was (819)-230-5666 (Area code - Quebec). I've been with Fido mobility for the past 9 years. And I need a few questions answered before I escalate this Bell Canada mobility issue to the next level. Here are the questions:
1.
How was Bell Canada and this individual by the name of Lester Sien able to sign up with Bell mobility with - my personal identification and personal security numbers? Does Bell mobility confirm personal indentification and personal security numbers through the phone without prior to seeing the actual proof of identification? Is there a detailed report on how the phone was being used during the calls that were made? Was there any information on the contract that was signed at the Bell Mobility location or ever a - recorded confirmation - over the phone? I need this detailed report including how the services was ended. I called several times to the Bell representative and all I received were wishy washy statements where they cant help answering these important questions.
2.
I paid $23.95 to check Equifax for my credit score. My score did go down from my previous very good standing to fair standing. It's troubling me that I have to pay to check a PROBLEM THAT BELL CANADA had mistakenly done. I will keep all receipts and deductables that will cause me to spend extra on this case with Bell Canada.
3.
I do commission sales in the day, and I have been running around all day gathering information about this "Bell mobility case", and I spent about 12 hours today trying to solve this issue with Bell Canada. I'd like to take further action with Bell Canada. If this takes up more of my sales hours and if this takes up more hour causing me moral distress, I will take this this case to court. It is costing me time and money away from my work and personal life to get this problem resolved. I plan on escalating this case to court with Bell Canada and the individual by the name of Lester Sien who had been using my personal identity since May 27th, 2010.
4.
I want this person by the name of Lester Sien, if that is his real name to be caught and convicted of Civil Fraulence, and I want all information cleared on this Bell account. If Lester Sien signed up with Bell without proper identification, I would like Bell Canada to check all identifications (scanned and documented) before activating -- ANY ACCOUNTS. I would like my time to be "compensated, " from the amount of work and time that I have been spending on this case with Bell Canada. It is not my duty to take care of the chaotic mess they made on my credit score, account issues, and fraudulent charges that got me spending time out of work to investigate upon. I have a team of sales representative that need to be guided every day and this will take away my time and their time from the company. It is Bell Canada's fault for not being cautious about how they check "false" identification prior to activating a Bell account. Why is that a person named Lester Sien able to even use my account information that does not make any sense? This issue with $2365.89 and Personal Theft lies by the hands of Bell Canada.
Conclusion:
I will take further action by sending this letter to every Bell Canada representative, Managers, and Head Office Regional Sales manager, Vice President, and President. I will post this letter on Facebook, Twitter, Blogster, Board of Business Bureau, Canada Court Justice, create a website and forum, and speak to as many people about this case possible through CGVancouver Toastmasters. I will create a petition if this case is not solved and compensated.
This case will be escalated.
Complaint sent to Better Business Bureau - Bell Canada.

"Your complaint has been received and routed to the following BBB:
BBB of Mid-Western & Central Ontario (Kitchener, ON)
354 Charles Street, East
Kitchener, ON N2G 4L5
Phone: (519)579-3080
Fax: (519)570-0072
Email: [email protected]
Web: www.mwco.bbb.org"
Regards,
Tom Chau
President of CGVancouver Toastmasters
[email protected]

We've been Bell customers for 50plus years. We stayed with them when telecommunications were deregulated.We resisted bundling sales by other telephone folk.
However, during a recent call to Bell (to delete call waiting and try to lower the monthly charge), I was given a firm quote by the Bell rep of $57.00/month.Last month's bill did not reflect the new quote(which was repeated to me several times, taxes included).
Another phone call...credit would be given on this month's bill. This month's bill arrived...no credit, no quoted amount.
Another phone call...only to be told I could not have the $57.00 quote.
I'm done with such shoddy customer service and have changed (to my financial advantage) companies.

Je suis vraiment mecontent de ma recente experience avec Bell.Voila pourquoi, le 30 mars 2011 j'appele les services a la clientele pour un debranchement prevus pour le 30 avril 2011 a l'ancienne adresse, donc 1 mois d'avance pour l'ancienne adresse car j'ai un cellulaire avec eux, mais la personne me dit que c'est mieux de garder une ligne residentielle et qu'elle pouvait me faire un special ligne maison ordinaire pour 15$ par mois(wow) J'ai accepte parce qu'elle insistait beaucoup, je crois que son nom est Sherryl, elle m'a bien menti.Donc j'ai fait un transfert de ligne pour l'orignal(maison)sans qu'elle prenne mon preavis de 30 jours et avec tout les services qui si ratachent et que je ne voulais plus.J'ai rappele le 5 ou le 6 mai pour activer le preavis 30 jours qui n'a pas ete fait par eux, j'ai du payer 1 mois de plus au meme prix.j'ai vu sur mon compte du mois de mai que rien n'a change cela me coute encore 72$ par mois c'est loin d'etre a 15$ comme promis.Pour le cellulaire (avec bell mobilite)lorsque j'ai signe le contrat a la boutique de Hawkesbury, le vendeur m'avait dit que les interurbains etaient gratuits la semaine apres 6 pm et toutes les fins de semaines, je croyais que c'etait vrai sinon je n'aurais jamais fait ses appels que maintenant je dois payer pres de 150$. je suis vraiment furieux parce que je me suis fait manipuler par Bell et qu'il n'ont pas fait ce que je leurs ait demande, je suis tres insatisfait du service apres etre un client avec eux depuis 1984.

Thursday May 12th, 2011 at 12:01pm spoke to Johana from Bell Canada customer service. About my Bell internet bill of $303.54. She told me I was being charged a cancellation fee of $100.00 and could not explain the rest of it. She then put me on hold for 5 min came back on the phone and told me her supervisor would wave the $100 fee for cancellation. She told me I had a contract with Bell and she would wave the cancellation fee but could not explain the balance of the bill. I tried to explain to her that I had cancelled my service with Bell since I switched my service to a new provider since Bell was charging me too much each month and Acanac is cheaper. She provided me with her name and Id # xx463 and a confirmation id #117077798 but could not explain the balance of $187.03. Before I cancelled my service I was told I had an outstanding balance of $60 only. I guess Bell wants to make some money before they get rid of me as a customer.

I have been with bell for about one year now, and i pay my bill every month, in the month of march i paid my bill in 4 payments through out the month all the payments were before the due date of the bill, I made the first 3 payments by internet and then the 4th payment by credit card just so that i wasn't late paying the bill. when i confirmed the payment that my bill would be at $0.00 they sent me a conf that it was currently at $0.00 we have even been checking online to make sure, because every month no matter how much we give them the bill never seems to be at zero the next month there is always a forwarded balance so yesterday ( april 13th 2011) our bill was still at $0.00, today when i got home from work i checked again and we had received out monthly bill, so i check the bill and my bill is over the amount that it should be, so i looked closely trying to figure out why that was and i noticed that there was once again a forwarded balance on my new bill. i am so fed up and don't know what to do at this point, i pay my bills in full before they are do and then all of a sudden there is a forwarded balance, is anyone else having this problem???...