I bought a phone a little under a month ago on contract upgrade, its a top of the range Blackberry Torch 9800 from MTN South Africa from the Waterfront Branch and I was assured by the salesman that I had a very good phone and that I will not need to send it in for anything. I purchased the phone to travel with, I purchased the phone on the 9t of December 2010.

In Indonesia on the 31st of December 2010 (three weeks later) the phone went into wht they call an "Infinite Reboot Loop". This means that on startup, the progress bar will go to a certain level, then the phone will switch off, and startup again, repeating the process indefinitely. The Blackberry Torch is the best Blackberry currently on offer, and is the most expensive, the phone is three weeks old and is rendered unusable. I have tried to contact the blackberry support on the 2nd of January 2011, the automatic receipt came back with a confirmation and saying that they will get back to me within 24 hrs. It is now the 5th and I have not heard a word. I am in Singapore now, I had to go to the Research In Motion head office in Singapore today to sort it out, where tey initially told me that they could not do anything about it, I had to go through my carrier (MTN South Africa) but when I told them the story they have got onto it.

THANKS MTN, FOR LEAVING ME DRY WITH A BLOODY EXPENSIVE FAULTY PHONE OVERSEAS, WITH NO TECH SUPPORT!!!

for the past 7months they have been collecting money of me i am sick of it

I purchased a BlackBerry from Wireless Advocates inside Costco in January. It was sold with a $100 rebate.

I kept checking on it at the Stuart Lee Rebate site and it said it would be paid by April 15.

Today there is a message that said it is declining teh rebate because I canceled my data plan. Completely false!

This seems like a scam to make people wait three months thinking they no longer have recourse.

I contacted the AT&T store on Bridge Street in Syracuse New York where I purchased the Blackberry 7105 but was told that they could not help me repair, replace or find a solution to my problem. AT&T warranty rep told me they would send me a new phone for the price of a new phone. WOW... customer service at its worse. AT&T is selling defected products at the expense of its customers. Maybe that is a new way of making money off of unsuspecting consumers.

BlackBerry - www.blackberry.com

With the fascination of 'push mail' technology, I requested the Blackberry Service provider in Sri Lanka to enable a weeks trial prior to migrating to a Blackberry. The polite, but firm reply I received from the service provider was that although they would dearly love to allow a trial (as we were told we are one of their top customers), due to restrictions imposed upon them (the service provider in SL) by Blackberry (RIM), the Company was unable to allow a trial but that a money back purchase could be arranged.

As this is typical stone age marketing tactics (as the seller thinks its he who rules the market), I complained to 'help AT blackberry.com' and 'info@...' advising them that as a customer I feel that Black berry was not right in assuming that a customer would migrate from another system to Blackberry platform without been given the privilege to experience the so called 'push mail' and 'office at ones fingertips' experience. To this complaint, I received a friendly reply from Blackberry' RIM that they do not impose such restrictions on service providers and that they are sorry about my bad experience. Blackberry also suggested that I take up this matter with the local service provider.

My thinking as a customer is, if this service provider advised wrong information to a customer about a Blackberry product (as Blackbeery RIM claims in in their reply) and it is in Blackberry's own interest that they should investigate this issue and correct the position. As for me, I am merely complaining on something i feel is not right and it is Blackberry if at all who should check this false claim and correct the record so that least in future customers would be told the correct thing.

I have advised of above to Blackberry and await their response for the last two weeks!

Since this episode I have lost any interest in Blackberry products as they as a brand owner have failed to uphold customer complaints and have decided to take the easy path by putting back the blame on the service provider. At this stage, I am inclided to believe the service provider in view of the double standards applied by BlackBerry RIM.