Blockbuster
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Category: Services
Contact Information
United States
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Blockbuster Reviews
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SuzyQ
April 16, 2009
Illegal Hold charges on Credit Card
Blockbuster has all employees deceptively placing a "hold" on all customers' credit cards who pay CASH for a transaction. Presently, after my hubby rented a game for our special needs son (only reason we still go there after 15 years) on Saturday. He paid CASH. Blockbuster placed a $1.00 hold on our credit card and it is still there and it is now Friday! Blockbuster was not and is not authorized by us or any customer who pays CASH to place any amount of charge on a customer's credit card. I first caught the sales clerk doing this...she rang up the movies/games, scanned my 15 year old Blockbuster card, gave me the total and as I was getting my CASH out, she ran a credit card tape, snatched it off the machine, crumpled it and threw it away. I had to get pretty hot to get her to get it out of the trash and give it to me. It was the ILLEGAL credit card charge! She would not reverse it saying that's what the Manager told her to do. Manager refused. On a subsequent visit I specifically told the clerk NOT to dink my credit card or it would be theft - he did it anyway - after I left. This is theft by deception, and the sales clerks know it, as does Blockbuster. It is criminal.
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Horsedane
March 28, 2009
membership movie ratings
I was going to write a movie review on blockbuster's website about Synecdoche, New York, the movie but decided to read all the 19 available prior to submitting mine. The membership "star rating" showed 3 full stars for this film. All 19 submitted reviews at the time of my reading them had NONE above a 2.5 star rating. How does blockbuster come up with a rating of well over the actual member rating but more so, WHY do they do it? I do rely on member reviews with SOME movies I rent...would have rented this one anyway but you tell me? What a stinky way to get people to rent a movie...lie about what people really think. So, I've learned my lesson and will NEVER rely on the star ratings again since they obviously manipulate them. Anything for a buck. Shame on Blockbuster.
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Garold
March 24, 2009
Not credited as returned.
I was first left a voicemail saying that a DVD was overdue. I called the Blockbuster, told them I had returned it without even watching the movie in its entirety, as it was not what I anticipated it being even with an actor like Anthony Hopkins. They kept on insisting I never returned it and it has been turned over to a debt collection service now, for less than $14.00, (Fourteen) they have lost a customer because they absolutely refused to even consider that it may have been one of thier employees (maybe a disgrunteled individual) had removed said DVD from the premises.
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Patrick
March 18, 2009
Charges to credit card
I recently returned a movie late and expalined to th eclerk my son had beem in the hospital for 6 weeks and that I wante dto pay the late fee. He stated he understood and not to worry about it I did not owe anything. I just happened to check a credit card that I will not use anymore and found a $1.25 charge from blockbuster. That is BAD businees. I tried to pay the late fee, however the guy was "doing me a favor." I am glad I checked the account or this would have cost much more, because I have suspended all use of that account. I will visit the store tomarrow and let them know how I feel and cancel my account with these scam artists. There are cheaper and better places to rent from.
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Concerned Customer
March 8, 2009
Terrible Customers Service
For anybody that is considering BlockBuster Online... I URGE you not to do it and save yourself headaches and money. They keep changing the rules of service and their shipping time frame is slooooooowww!!! I recently got tired of receiving scratched up DVDs and decided to start reporting every single scratched up DVD they sent me... oddly enough it would be an average of one out of every three I would receive. After reporting an issue on those scratched DVDs from the queue there was an option to either get the same title shipped or the next on your queue. I would select “send same title” but would often still receive another scratched up copy which translated into time and money wasted since I waited almost 10 days between the process or receiving the same movie twice scratched up and of course unable to watch it in the end. I then tried switching to opting to “send the next title” on queue instead of the same replacement only to get the same results. I have also tried to show the scratched up DVDs to the local rental store when I would exchange them for a FREE movie and of course the supervisors/clerks could careless, they would just say to report it online or call it in as they couldn’t do anything because it wasn’t a rental from the store. Today I once again reported a scratched up DVD and got a nice message when doing so:
“We are sorry that you had difficulty playing this DVD. Due to the unusual number of DVD problems reported on your account, we are unable to send you a replacement disc right away. Please return the disc so we may properly document it on your account and send the next movie in your Queue. We will schedule this disc for cleaning and examination. If you wish to rent - Disc 1 again, please add it to your Queue.”
As you can clearly derive from that moronic message; according to them I’m somehow OVER using my right to report DVD issues regarding their scratched up discs and therefore I should be penalized for it by not getting a replacement. Now tell me that isn’t GREAT customer service that feels more like a slap on the face. As a paying customer of course I will be reporting their scratched up DVDs as it’s not a free service so I expect the product I’m paying for to be in good working condition. They need to check each disc before shipping them rather than provide terrible customer service. I have tried e-mailing their customer service on different occasions on different issues including slow shipping time frames and their responses are straight out of the FAQs on their site. I tried calling and the wait time is just as discouraging, who has time to be on hold for 10-15 mins only to get a customer service rep that will quote you their policies listed on their site or recite you their FAQs.
To top it all off and it may very well be another topic, they now have a new policy rule for their Total Access campaign. If you exchange an Online-rental at a local store you will not have your next movie on your queue shipped to you until you return that FREE exchange rental back to the store. In other words if you want your next “scratched up” DVD to shipped from your queue quicker you are better off taking your Online-rental straight to the post office. Whoever is the genius marketing chief for this campaign policy change deserves the boot as I’m sure that instead of encouraging Members to remain subscribed customers will soon realize is not a service worth paying for and cancel their subscription just like I will and switch over to their competitors.
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NICOLEBAKER827
March 6, 2009
ANGRY CUSTOMER
JANET TYLER...THE STORE MANAGER AT THIS BLOCKBUSTER YELLED AT ME, WAS SWEARING AT ME AND THEN THREW MY MOVIES AT ME!
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Adam
January 30, 2009
Bad service
I ordered a game (that was in-stock) from their website, and they charged my credit card immediately. After a week and a half of waiting and my order had not shipped, they cancelled my order, saying they "can not fulfill", even though their website still shows the game as in-stock. After waiting for my refund and not receiveing it for a couple days, they told me it could take up to 14 days! They charged me immediately, never shipped the order, and they claim it could take up to 4 weeks after the order for me to get my money back? Terrible, and possibly illegal. I will never do business with blockbuster.com again. I still haven't gotten my money back.
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Ursula
January 5, 2009
Worst service ever
I ordered 16 Previously viewed HD-DVD's from Blockbusteronline.com After I placed the order, I realized that one of the items, 16 Blocks, was a new DVD, that carried the same price as the previously viewed HD-DVD, and was ordered in error. I quickly tried to call them to switch it, but their phone number is nowhere to be found on the website. So I emailed them about it asking them to switch it. They emailed me back telling me to return the item when I got it. Again I told them to switch the item before it shipped, and to not ignore my request, and again they told me I could just return it when I got it. This was not doing what I asked repeatedly, and instead just trying to place the workload on me, which is very lazy and could have been rectified with a couple of clicks of the mouse. After realizing they had no desire to help me at all, I canceled the entire order. They responded by shipping items. The only item that they shipped, was that new version of 16 blocks that I didn't want. I called them demanding to know why they sent items that I had cancelled. They kept repeating that the problem is that the item was already shipped. I asked for a manager, they hung up. I kept demanding that the rest of the order be cancelled, they refused saying that even though the rest of it wasn't shipped, they couldn't cancel, because it was in process. I was finally told that they would refund the 16 blocks if I returned it. I asked if I would have to pay shipping costs. They assured me that I wouldn't. There is no prepaid postage on in when they sent it, so it appears they lied to me. The rest of the order hasn't been shipped, yet they "assure me" that it cannot be cancelled. This is some of the worst business practices that I have ever seen, and should be illegal.
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Chirs J
December 21, 2008
service
Its really simple " Robin the manger has yet to say hello to me. Knowing its
there policy to do so. I actually adopted it and use at my business. Everytime someone enters the my place The employees must speak to himher. But Thats not the case at this store. The first time it happen I asked if she saw me
she said no" As i checked out I asked if she would remember next time she said
yes> Today I went in and same thing So this time I said hello to her. To let her know I was in the store. I waited to see if she spoke to next customers that
came in she spoke to all of them. So I can only assume it was racially motivated. Needless to say The more change The more they stay the same.
I will pass it on to all my customers and employees at my barbershop.
I am glad this site exists : Thanks
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November 7, 2008
private information
I experienced a something last night at Blockbusters on Lonsdale avenue that I have quite honestly never experienced before in my life. I have been working in the hospitality business and customer service all my life, and last night I saw the worst.
My Spouse and I decided to rent a couple of movies last night, and also drop off a few movies that we had recently purchased. They have that trade a movie for a $1.00. We arrived at the Blockbuster at about 10 pm, dropped off our old rentals, quickly picked up a new one and made our way to the Counter.
When at the counter, the girl gave asked us for a drivers license and our Blockbuster card. Which we did. She then asked my spouse what her height was. We asked why her height was important to rent a movie, she answered, it’s a new thing brought out by the RCMP, and was then told by the lady, “The RCMP know everything about you anyway” We certainly didn’t want to cause a scene, so we told her “5 feet 5 inches “
Especially when there was a few people behind us waiting for the counter.
Even though it was on the back of the Drivers License, she explained to us that she does not understand cm‘s. ( And I thought we lived in Canada where it was a metric system)
She then asked my spouse in front of all the customers what her weight was. I am sure that there are many woman out there that might be a little sensitive to tell half the store (customers and staff )their weight. My spouse being very sensitive about her weight, told the lady that she did not think it was appropriate to ask in front of everybody what her weight was. I then told the lady, it clearly states her weight at the back of her drivers license that she had been holding in her hand. The Lady told me that her weight on the Drivers license was in Kilo Grams (Kg’s) and she needed it in Lbs. I said, no problem, take the calculator on your desk, enter the kg’s and multiply it by 2.2
The Lady ( really rude) told us in front of everyone that she will stop serving us, as she needs the weight in Lbs. I asked her again to please do the calculation. She then told us that we are personally attacking her, and she walked away from the counter. Needless to say, we where very embarrassed and was then helped by what seemed to be the Manager. I tried explaining to her that it is not only against the law to ask something like that out load, due to our privacy act and it would have been simple to calculate the weight by multiplying it by 2.2 to get the Lbs. I was told that she was just doing her job.
Now, would it not have been a simple transaction to simply ask the customer to right her personal information on a piece of paper, or do the calculation? Do these people actually get trained in customer service. Anyway, I personally will never use block buster again.
What do you think.
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