Bloomex is an online florist/gift basket delivery ordering company. I ordered a gift basket called Cheese Lover Basket. Here is the discription: The basket contains 10 items: French Cheese, Canadian Cheese, Premium Quebec Cheese, Gourmet Seafood, Premium Smoked Mussels, Italian Toasts, Artisan Breadsticks, Premium Private Brand Crackers, Cheese Sticks and Wine & Cheese Crackers. I paid $66.06 including taxes and shipping. When my father received it, there were 3 small little packets of cheese that are smaller than the palm of your hand, a can of tuna and a can of snails in water as the gourmet seafood, a few boxes of crackers and cheese straws. He did get the smoked mussels but that is probably the only thing correct he received. I have not called Bloomex to complain because my father didn't want me to. He was just happy for the thought I put into sending him something for Father's Day. I am writing this to inform people not to use Bloomex because you won't get what they advertise. People beware of Bloomex.

I ordered flowers to be delivered to my sister on her 50th Birthday and I made sure someone was home the entire day so the delivery could be made. Nothing was ever delivered so I called the 1-888-912-5666 number and it goes straight to a voice mail, no one ever answers the inquiry line only of course the order line. I kept calling, left a call back number, e-mailed 5 times and finally at 9pm EST I got an email that someone will look into it. It is 11am the next day and nothing still. What is going on??? This has been the worst online order experience I have ever had. Warning to all NEVER ORDER FROM THIS COMPANY...the WORST. When I was calling them last night I actually had 2 people on the help desk hang up on me becuase it was close to the time they were closing and couldn't be bothered helping me!!!

Ordered Mothers Day flowers to be delivered to my house - 5 days before Mother's Day. Receipt said the flowers would arrive between 9am and 5pm. Tried getting in touch with Bloomex through thei "customer service" phoneline ( closed), "live chat" on web-site- sales was unavailable- but leave a message, and by e-mailing them at "[email protected]". I would argue that they absolutely do not care. I was so upset - my Mum had to leave at 6:30pm- and guess what?- no flowers!! As a last resort I tried calling the driver on his cell phone - no answer- and no voicemail- so I texted him saying don't bother delivering the order as my Mum had left. Driver showed up anyway at 8:30pm, and when we told him we were not accepting delivery- he tried to leave the flowers outside after we had got back in the house! I'm now on my 3rd day of trying to reach a person in that company - and have been unsuccessful- even after leaving every phone number I have on e-mails/voicemessages and online chat. I got an e-mail saying they would reimburse the flowers- but not the delivery charge- so another round of communication is on it's way!! I have never before resorted to a "complaintsboard`- but I really do not want anyone else to be put in this position - DO NOT ORDER FROM BLOOMEX- pass the meesage on to all your family and friends! I have also filed a complaint with the Better Business Bureau- I`m not letting this one ``go`.

I've had poor experiences with an online flower retailer before so I figured I would try a new one to me - Bloomex . Unfortunately that experience didn't go so well. I like the idea of ordering online since I don't have to worry about business hours/timezones, I can see a list of items and prices, etc. It's quite convenient to put in an order. That doesn't matter if your order doesn't arrive on time if at all, especially something as time sensitive as flowers. I put in an order on Thursday (8:54am GMT-7) for a Friday delivery (GMT-4 at destination) as was offered on the website. They even gave me the option of same-day but I thought that was a bit unrealistic. Friday evening came - no flowers. I called customer service - no one to take my call. You can't even stay on hold. I emailed since the website says it's their primary method of communication - no response. I finally got a hold of someone after several tries and lots of waiting with the online live chat feature of the site. They said the driver may not be there until 8pm for a residential delivery (the website says noon-5pm). So, I waited longer - nothing. I get an email finally on the next day... they say they missed the cutoff for the Courier but no revised delivery date was offered. I replied to cancel the order and get a refund. I then got a reply saying that they were unable to fill the order due to location and I would get a refund. So what is it? They screwed up with the courier pickup or they screwed up with not telling me they couldn't deliver to me? The system they use to try to keep all this together seems to be pretty bad and contacting customer service is very difficult. My advice is that if you don't live in a major city where you *might* have a chance of success, forget online flower retailers, especially Bloomex. Google for a local flower shop and order direct.

The only purchase I've made on-line this year with my credit card American Express was with Bloomex Canada and two days after my purchase, my card was cloned. Someone was trying to use my credit card info to purchase an over $4, 000 plane ticket! Thank goodness, American Express contacted me immediately and stopped the transaction. I am concerned about Bloomex's website security.