I am so disappointed in Bloomex, I ordered the purely premium with 3 birthday balloons and this is what my brother in law received for his 50th birthday...

1 Box chocolates
1 pkg. crackers
small jam
1 small pkg. jelly belly
1 small 3 oz box cookies
10 earl gray tea
1 small coffee
1 baby bell cheese
1 cheese spread
no balloons What is sad is this is the replacement for the fruit basket with a balloon not blown up and rotten fruit (not the basket that was ordered) that was sent on his birthday.

You would think that the second time and numerous calls and e-mails on my part that it would be done right.

I have askecd Bloomex to send the purely premium with the 3 balloons or refund my money and a phone call from management so they can understand how the lack of communication in this company is going to cost them.

Just to let you know I am the President of a company here in Calgary and picked Bloomex on a recommendation to use this company for our clients. If this is not solved I will not use this company and will file a complaint with the Better Business Bureau as well will not recommend you (word of mouth is everything)

Waiting for a response from the sounds of it I should not hold my breath. I have never had so many problems with a company.

I have tried to contact your office on several occasions and no one has called me back. I purchased these items yesterday, Monday August 24, 2009. I ordered three happy birthday balloons and received a GET WELL balloon, which is not what I ordered. The other balloons that I received are already flat and out of air. This was a horrible order for my fiances birthday and I am very embarrassed. I am very dissatisfied with the service I received and something has to be done about it. I read the comments that everyone else had on measuredup.com and they were not good rating for your company. If I would have read them a head of time I promise you, I would not have ordered anything from your company. That's the problem with technology no one wants to talk over the phone or face to face anymore and everyone is becoming lazy and very unprofessional. It makes you not want to do business online because of the lack of trust and honesty. And for this to happen, I don't think I want to order anything else online, because the pictures that you may place on your website can be very deceiving. I need someone to contact me as soon as possible. And I want to say thanks a lot for jacking up my day!!!

For all those who have a complaint about Bloomex... Karma Karma Karma ... keep watching ...good things to come for the disgruntled customer ...

I ordered an orchid to be delivered to someone in Halifax at a cost of $70 and a basket of cookies and candies was sent instead. I was not aware of this until I spoke with the recipient. Bloomex does not "investigate claims of dissatisfaction beyond the first 7 days of delivery". Their 'customer service' spokesperson disconnected my call when I asked to speak to her supervisor. Then they had the audacity to send me a 15% off coupon for MY NEXT ORDER!!

This 'company' is owned by Dimitri Lokhonia and the complaints against Bloomex are many. Unfortunately, I found this out after the fact.

I ordered a flower bouquet for Mother's day online, about a week in advance. Everything seemed fine, along with email messages confirming receipt of order, verification of order, and even an "order has been sent out" confirmation on Mother's day.

It turns out the "order has been sent out" was not true. The flowers never arrived. I emailed to ask what happened (hey, mistakes happen), got no response. Three days later, they show up with a delivery that was not what I ordered, and the flowers were in very bad condition (almost dead). My Mother has never criticized a bouquet before -- she's too polite in most cases -- but this time she asked, "Did you use another florist?" When I said yes, I was trying a new one, she said, "I wouldn't go with them again. There's no vase and the flowers are wilted."

Two weeks and multiple emails later, absolutely no response. I will never use this company again. As far as I'm concerned, this is fraud.