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Mulina
September 9, 2010
No apology for poor network
On saturday 12 september i was unable to make a call or log on to wap.i then called the call centre the on tuesday a lady assisted me .all she said was there was a general network problem.there was no further information.she never apologise .thats just bad service.
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Frimangole
September 9, 2010
Itemized billing on non-existent contract
I had two contracts with Cell C, but ported one of them to Vodacom around 6 weeks ago. My most recent invoice from Cell C still shows the ported number, with zero call charges, but an R18.86 itemised billing charge. The call centre can't even find the contract on their system, because it no longer exists.
I was transferred to the billing accounts department but was on hold for ages. I certainly am not going to pay for the call while I am on hold so that you can fix your mistake. Please get somebody to phone me to sort this out, I require a new invoice please.
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Lereope
September 9, 2010
I can not believe Cell C is still in business
With regard to my previous complaint I am still waiting for Cell C to get back to me. The Lawyers they have put on my back expects payment by the ned of this month and no-one think to think this is importnat except for me. Instead of providing me with the standard 'thank you for your comments' line call me so we can sort this out. I used to be a Cell C fan and right now I aam not, My brother in law has alwo experienced a similar problem with this company. I cannot belive you are still in business.
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DEkorman
September 8, 2010
Telephone spam daily to sell me new contracts
I receive phonecalls on DAILY basis from CELL C where they tell me I have 'Qualified' for a free cellphone in an attempt to lure me into buying a contract from them. This is starting to disrupt my daily life. The calls come from an unknown number and every time i asked to be removed from their mailing list I just get more and more calls.
PLEASE REMOVE ME FROM YOUR LIST!!! I am an MTN customer, I have a contract with them for the next year and a half and I have NO intention of ever changing to CELL C.
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Tisman
September 8, 2010
Avoid Cell C at all costs
I am trying to port my number to MTN and was advised by MTN that I need to contact CellC as there is a technical problem on the port. I have phoned the cellc call centre twice this afternoon and have been transferred both times to the MNP department. The problem is that I have been holding on for 2 hours and there is still no answer from the MNP department. This service ***!!!
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Kubim
September 8, 2010
I never gave Cell C permission to bill me for phone insurance or for an email account
When I open a Cell C contract (phone marketing) I never gave Cell C permission to bill me for Phone insurance or for a email account. I cancelled the Phonesure insurence and ELIM e-mail account in July2009 and therefore any debit order that they had. However, Cell C still have the audacity to deduct the money for the above mentioned services. I have send e-mails that was read by the service provider but they never came back to me.
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Berkutte
September 8, 2010
No response to query, still billed incorrectly
Further to complaint of Fri 11 September, I was contacted by Thuto who had no details of my contract, so not sure how he was intending to resolve the query. He promised to have the original person responding to the initial August complaint contact me no later than Monday 14 Sept. Have still not been contacted by Cell C.Should Cell C refuse to address and resolve this query I will be placing a stop order on my debit order. When someone with the initiative to resolve this query has been able to credit my account for amounts over charged and submit a correct invoice, I will make payment. So far no-one at Cell C has accepted responsiblity for resolving this. Is management even aware of the appalling customer service the very people they employ to resolve queries is delivering??? Needless to say, I will never be entering into a Cell-C contract again.
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Backoff
September 8, 2010
Can't access internet and cannot send mms
I am using the AG Bomshell phone that was supplied by Bayport in JHB. I can not access internet and cannot send mms and it says i have to subscribe for GPRS and no body can help me. It is not the good phone at all. I have phoned bayport and people spoken to do not know their products. For that matter i have stopped paying for this phone and now i am having a bad record cos i am not paying anymore. Other person told me that he will send people to collect it so it can be fixed, but that was never done. I have also gone to cellphone shops, but cell c and vodacom do not have the settings of this phone. It is a bad phone and Bayport cellular do not care about their customers.
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Galifee
September 8, 2010
Paying for a contract I cant use
After Cell C offered a contract and I accepted, I recieved my delivery. I gave all the documents that was requested and signed all I was asked to. Now after almost 3 weeks I still do not have a registered sim. I registered online and was told it would be activated in 24 hours, 2 days laters I phoned in and was again told 24 hours. I have now spoken to at least 12 different people and been into a Cell C branch, I still have an unregistered sim. I have been told that the contract is with Cell C Connect but when I phone Cell C Connect I am told I do not have a contract with them. When speaking to a supervisor I am told to phone some one else. After phoning the following numbers I still have had no responce nor has my issue been dealt with or rectified; 0118830432 084145 0861447766 0113244000 140. As far as I am concerned Cell C are not only totaly incompetent but do not care for customers once they have our money.
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Knowme
September 7, 2010
No response or acknowledgment of the issue
Having paid our bill which was calculated incorrectly, we had given notice to cancel 2 contracts and go onto pay as you go, the company suspended our service on all 5 lines. We started to try resolve this issue from wednesday last week. The call centre would not answer the calls even though we hung on for 45minutes at a time. From that day to present we have tried 25 times to call the company.
Then going to the website from friday we have sent repeated emails to customer service-still no response or acknowledgment of the issue. Where do I go from this point and how do I TAKE IT FURTHER.
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