After my phone was stolen i have been trying to successfully blacklist, report & claim ccover with cellc. They start out by telling me i had to do the blacklisting in store (a lie) faxed it to the wrong pre programmed no (something that head office is aware happens) & then tell me to be patient for 2 weeks before realising they had stuffed up. Then after filing the claim (eventually as the fax would not go through and having to stand on my head to get an email address) I get no response - my enquiry is 'escalated' by everyone at Cell C but to no avail. Finally i get a call (that does not show on my phone nor do i get a msg of the voicemail) to call them - it turns out that they now want the affidavids - something that i have asked about and was told they get directly - 34 days of being shunted from person to person, of being 'escalated', of being promised calls that never happen and still being given the wrong information at every turn - why is this not a simple streamlined process - instead the least traumatic, emotionally unsettling &infuriating part of this experience was waking up realising i had been robbed & that person had stood over me while i slept & taken the phone from my pillow

I received my phone upgrade a month and a half ago. It turned out to be faulty and I reported it the next morning. To this day, I'm still waiting for my phone. I've sent numerous e-mails and made numerous phone calls and I still can't find anyone that is willing to help me. I've even requested that my contract gets cancelled and still can't find anyone to assist me with that.

On the 7th of April I received a faulty phone from Cell C thruogh a telesales consultant. On about At around 13th of April, I took the phone to a cell c service centre in Rusternburg (waterfall Mall). They told me that the phone was still under marketing and that I should call 084 145, which I did and spoke to a lady by the name of Fahima/fahina. I requested that I was dissapointed that I got a faulty phone and that I am not getting prompt assistance from Cell C. As a result I would like to cancel the contraCT and would like them to come fetch the phone. Nothing has happened ever since. I then spoke to a number of other consultants who kept saying they are booking the phone for collection - well... needless to say...I still havent got any concrete feedback from Cell C. When ever I call, I have to explain myself all over again and restart the process. I also faxed a letter requesting the Cell C to cancel my contract due to the poor and quite frackly...pathetic service I have receied; even today nothing has been done. Instead I am receiving a bill from Cell C. Funny that, you can send a bill but cannot respond to complaints. I have tried speaking to the supervisor at the 084 145 number but each time I'm made to hold until the line cuts.

I went to Cell C office in Newcastle and spoke to Miss Nozipho to apply for a new contract on the control 100. She phone me back and informed me that it has been declined. I asked her to find out why and she insisted she cannot do anything. I informed her that i purchased a contract with Nashu mobile 5 months ago without any problems, but she was not helpful at all. Today i went into their office again and explained what legal said, again not to helpful and she informed me that she will try again after she finished with what she was doing, took my papers and gave it to another lady at the back, which i cannot see why she made me wait. Cell C suppose to be improving, but it seems not

CELLC


My name is Savvatoula Petalas on the 31st of the 3rd menthe cell c debited my account with R1040.00 INCORRECTLY Three weeks ago I contacted Cell c with my problem, the consultant requested that I mail my bank statements through as proof witch I have done twice already IF YOU HAVE A LOOK ON YOU SYSTEM FOR THE PAST 3 WEEK IV BEEN CALLING IN NONE STOP IV EVEN GONE TO THE HEAD OFFICE IN PLATTERKLOOF CAPE TOWN, I have spoken to numerous consultants and Team leaders and supervisors

Each of these people made me promises that were not fulfilled promises that I will get my refund promises that the admin department and the billings department would return my call and last night I spoke to a Wayde Stoffell and his team leader Mompulelo Zunga who guaranteed me that I will get an answer by ten o’clock this morning Wednesday 04 2011 and once again no one has bothered to call me.

As far as imp concerned I AM SICK AND TIRED OF YOUR VERY POOR SERVICE NEVER MIND THE FACT THAT CELL C HAS MADE ME SHORT OF PAYING MY OTHER ACCOUNTS DUE TO THERE INCORRECT DEBIT ORDER WICH I AM STILL WAITING FOR.

IM SENDING YOU THIS EMAIL TO NOTIFY YOU OF THE CANCELLATION OF MY CONTRACT I WILL STOP ALL MONTHLY PAYMENTS AND IF CELL C CUTS MY LINE OR BLACK LISTS ME I WILL GO TO THE OMBUDSMAN AND WILL CONSALT A LAWYER. I WILL NO LONGER LISTEN TO CELL C EMPTY PROMISES AS FAR AS IM CONCERND YOU ARE IN BREACH OF YOUR OWN CONTRACT BY DEBITING MONEY THAT IS NOT DUE AND STILL OVER A MONTH LATER IM STILL AWAITING MY REFUND. AND THE EXCUSE THAT THEY NEED TO FIND THE PROBLEM INORDER TO REFUND ME CELL C HAS COST ME PETROLL MONEY DRIVING UP AND DOWN TO TRY AND SORT OUT A PROBLEM THAT CELL C HAS CREATED ASWELL AS COSTING ME MONEY EVERYTIME TO REQUEST BANK STATEMENTS AND MONEY FOR THE FAXES IV SENT THROUGH. IM AM SERIOUSLY VERY ANNOID AND IM NOT LEAVING THIS IN CELL C HANDS ANYMORE AS THIS IS THE WORST SERVICE IV EVER HAD VIA ANY SERVICE PROVIDER OR RETAIL STORE.

Savva Petalas
National Groceries operationa manageress
( Cell) 084 469 5599
(021) 532 5490
Fax to Email 0866 141192