I have ported my number from Cell C to Vodacom on the 01/10/2009. In the meen time Cell C has given my number away to another person on Their NETWORK and therefore can only receive calls from Vodacom and NOT from any other network or Landline (Telkom). I was told only when Cell C can contact the person with my number can they correct the problem. ( I am losing business!! My sales have dropped over R20 000 per month)
I have complained to Cell C and Vodacom nothing has been followed up. I have waited for over a month for Cell C or Vodacom with no response due to Cell C negligence in there porting department.

I would like this Problem sorted out and be compensated for the work I have lost due to their incompetence as my mobile is my only way of communicating to all my customers.

I have requested cell c to remove my contact details from their database 3 times now. Every time I get the same lame response "We extend our sincere apologies for the inconvenience and frustration this matter has caused you. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.

We can now confirm that an urgent instruction has been sent to all our Sales Channels to remove your details from their data-base. Please note that this process takes about 4weeks max.

Regards,
Nothando
[email protected]"

The calls stop for a few days but then start again, sometimes I get 3 or 4 calls a day. LEAVE ME ALONE. I DO NOT WANT YOUR CONTRACTS, SERVICES AR ANYTHING TO DO WITH CELL C. I am and will remain a very satisfied Vodacom customer. Get your act together and remove me from your database.

I am a Red Carpet client with Cell C and have 4 contracts with them for the last 3 years. If I had to relate every instance of poor service I have endured with these ?#@?'s, I would end up with a series longer than the lord of the Rings trilogy.

I receive my bill via E mail every month and for the last 4 months, my statement reflects that my debit orders have gone off as the usually have for the previous 3 years. so you can imagine my surprise when one of their extremely competent consults phoned me and told me that my lines were being suspended immediately due to non payment for, WAIT for it, The last 4 months.

To clarify, Cell C's statements reflect that the account was up to date, but they suspended my lines. If this doesn't make sense to you, then you understand exactly how I felt.

Anyway, I caused a huge scene and they promptly reconnected me and apologized for treating a "Red carpet client" in such an unprofessional manner. I was given an exclusive number to phone for any assistance and assured that the problem would be resolved immediately.

Well, I am still waiting. I tried the exclusive Red carpet number and well, there is just no answer. I thought I had the wrong number, but then, miraculously, after trying all day, someone did answer. She was extremely helpful and tranferred me to someone who could help me. I was not surprised when the line went dead. That deafening silence was better than any service I had ever experienced with Cell C. I put the phone down and burst out laughing. I mean, what else could I do?

My contact with Cell C was a 24 month contract for R39 per month that ended on the 15 May 2009, at the end of May the statement from Cell C showed a charge of R97, 00. When I queried this I was told that my contacted was discounted, & I am now on a month to month contact at a new chage of R115.00 +. Prior to my contract ending i was called by one of their agents & i did inform him i am terminationg this contract. My bill for June 2009 is nearly R200.00 which i refuse to pay. I have promptly cancelled my contract & will never take another with them, instead i have signed up with Nashua Mobile and they are miles ahead of Cell C when it comes to keeping customers happy with their service.
What bugs me is how can they change the terms & conditions of a written & signed contract without fisrtly informing me, what i would like to know, is this legal? is it ethic?

I am (rather regrettably) a CellC customer... I am fairly active on my phone as my accounts are usually between R500 and R1500 per month. As can be deduced I am fairly depended on my phone for business purposes.
I have, with an alarming frequency, been noting that I am experiencing more and more problems with the CellC network. I travel rather extensively and have never been able to send or receive text message while at either Cape Town International Airport or O.R. Tambo... Furthermore I’d estimate that approximately 20% of my calls get off half way through. And in 50% of cases I simply can’t make or receive calls... I have changed handsets, but this has done nothing to improve the situation!! I routinely call the Customer Service number and in most instances I either don’t get through, get through and then get cut off, can’t hear what the operator is saying or in very few instances actually get through to an operator! Whenever I do reach an operator I am informed that “they are working on the network”... Followed by silence...
I have tried to lodge a formal complaint via email, but only received a response a month later saying that they cannot assist as they could not get hold of me on my phone?!
I have four excruciating months left on my contract and should I wish to leave their service I would have to ‘buy out’ the remainder of my contract, as well as pay an additional R1000 penalty... I have tried to port my number to an alternate network and then simply not use the CellC account, but this is supposedly not possible.
I have never in my life regretted a decision as much as joining CellC! Rather ironically I joined CellC because they offered the Samsung U700 with HSDPA... Upon signing all contracts I was informed that HSDPA is however not available on this network, but “they are working on the network”...