|
August 16, 2008
Billed and never shipped after 3 weeks
On July 27(3 weeks ago), I purchased a Bluetooth speaker phone.
I was billed the next day, even though there were none in stock.
After 2 weeks, I received an email stating the item was ready to be shipped(a lie). On August 16, I called and was told the item was out of stock, and they didn't know when they would be in stock.
I cancelled the order, and asked for a credit.
Customer service told me they bill immediately after receiving the order, even though no items may be in stock. Poor practices.
|
|
|
September 4, 2007
Bait and switch
I placed an online order with CellHut.com for a Bluetooth headset for a motorcycle helmet and a pair of Oakley sunglasses. It showed on the website a picture of everything that was with the motorcycle rig. I placed the order and when I received the package I was nowhere near what was advertised on the site nor did I get the sunglasses either so the price was much less then what had qualified for free shipping. Regardless, I only received the lanyard that picks up the signal but nothing that actually has to do with a motorcycle helmet.
I directly proceed to e-mail the company on getting the correct part. The fact is that I look through the whole website and the actual second part that was used for the helmet rigging they did not actually carry. So I included that in the e-mail along with the fact that I wanted a full refund for false adverting and the fact that they pulled bait and switch. I only received a single phone call to call in and use the extension given. However, when I call there is no option for an extension and they place you in a queue. I have tried twice and both times I never got through even after waiting a half hour for assistance on hold. In that time the message kept telling me to go online if I have a dispute and I did with no result. I finally just shipped it back following all the instructions with a RMA. I got a call saying that they did have the part I needed and to call back at another extension that does not exist. I tried to go through the credit card company for resolve too but they where unable to help either. Now they have gotten the product back after I have paid for return shipping and have never received and refund at all. It has now been over 3 months and no resolve has come about.
|
|
|
August 6, 2007
Computer program that does not function
Ordered a cell phone from cellhut.com, and by the following day i had 12 e-mails advising that the e-mails did not have enough to identify me. I sent them a second e-mail address and was advised that that was insufficient. I then cancelled my order on july 24th was was the second day after i placed my order on july 23rd. The order was confirmed cancelled on july 24th, but i keep getting e-mails that my order is still opened and that i cannot cancel the transaction. The total amount charged to my credit card was $564.87.
I believe that cellhut has a computer program that does not function.
Manuel
|
