CenturyLink
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Category: Services
Contact Information
Brooklyn Park, Minnesota, United States
Phone number: 7634244364
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CenturyLink Reviews
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EChicago
November 30, 2010
Long distance fraud
We were recently surprised by a $17, 000 charge for International calls to Guinea. Apparently, fraudsters hacked into our phone system and made 3 days worth of calls to the same number in Guinea @ $.99/minute. CenturyLink holds firm that we are responsible for these charges. Anyone out there had this situation taken care of any better? Please help!
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cantblveinbusiness
November 17, 2010
Customer Service
I am extremly upset! I ordered service last week on wednesday and I was told that it would be set up the next day. The next day I find out it will be set up on monday. When I attempted to cancel the service on friday, because of how poorly I was treated (I stayed on hold for 20 min to be transferred to a supervisor that I did not request so that theycan tell me what I already knew), I was told that my refund might be sent out to me via snail mail within 60 days when I paid with my card. When I called back only 30 minutes later to un-cancel my service, I was placed on hold for another 20-30 minutes bc the rep wanted to rush the service and have it set up by monday at the latest. Monday morning I call in to make sure that it will be set up, and I was told it was already set up. The next day I find out that it will not be set up until wednsday. Wednsday the technition leaves me a message to tell me that he is on his way and that I need to be at the home for him to install the connection. I was NEVER told that once all those times I was on the phone for 45 minutes at a time. I should have stayed with charter to have the same crappy service!!!
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TotallyRippedOff
November 14, 2010
Late Fees
CenturyLink would hold my automatic payment post date until after payment was due to collect a $5.00 late fee every other month. I contacted them several times about it, but they would do nothing about it. I made an extra payment to get ahead (they already charge a month in advance) and changed the payment date so they would receive it three weeks early. I pay a set amount automatically every month. They still charged me a $5.00 late fee when I owed 50 cents at billing time! I had already upped my payment to prevent that from happening the following month, but they will do ANYTHING to apply a $5.00 late fee on my bill. How can you have a late fee on a service you have not even received?
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silensus
November 6, 2010
Billing
Centurylink guaranteed that the monthly internet service for the first 9 months was 29.99 plus the charge to rent a modem, which is 4.99. The modem they gave me didn't work, and so I called Centurylink and they said they would send me a brand new one. What they didn't say was that I would be charged for replacing the broken one they gave me. In addition there is a random 19.99 Pure Solutions Bundle charge per month that was not included in their original 29.99 internet service guarantee. I don't even know what the Pure Solutions Bundle provides me with if it is listed separately that the internet service. Centurylink is HORRIBLE and I would recommend Verizon.
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Sanlouday
October 27, 2010
Worst Service
Since Centurylink took over Embarq it has been nothing but a nightmare. Either I get a loud static that has us yelling into the phone or it will only ring once then if you dont grab it right away it just drops the call but usually we just get no service. There have been rare instances that we have had pure euphoria when the phone will actually work for about 2 weeks straight. Recently my father passed away and you can imagine what happened when Hospice tried to call and let me know that we needed to be there immediately. To poor salt into an open wound they come out to the house to fix it every other time I call just to tell me "there is no problem". Centurylink doesnt care ..just keep sending the money.
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Todd Lewman
October 11, 2010
InTernet service
The customer service reps at century link are not honest and have lied to me for the last time. On Friday 10/08/2010 after a fifty minute phone call tech. Support told me my dsl service requires a technician to come to my house to find the problem and tHat they would be here Saturday 10/09/2010. My wife took off from work and centurylink was a no show, she called them around 2:00 and they told her they had no records anyone was to come here and told her someone would be here 10/10/2010. I took the day off and started waiting and at five I called them and they said we are still coming before seven pm, hahaha the joke was on my they never showed up and that infuriated me. I called centurylink this morning and low and behold I was told no one was scheduled for Saturday or Sunday (the man on the other end of the phone acted like I was the one who was wrong) he then told me I don't like you being upset I'm going to hang up on you now and he did.
I have had the same service long before century link and now that centurylink is in charge I'm no longer important and deserve the worst customer service I have ever encountered in fifty years.
Time to go shopping for a new provider today.
I can not believe it centurylink just knocked on my door and the tech said that I'm paying for service for the last year that I can't even receive because I'm to far from the tower? He said call and lower my connection speed and I may be happier, WHAT THE HELL ONE YEAR OF COMPLAINTS AND INFERIOR SERVICE TO BE TOLD IVE BEEN PAYING FOR SOMETHING THEY CANT EVEN DELIVER.
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TXMilitaryWife
September 29, 2010
$12 disconnection fee
I am so disappointed in this company. We are a military family that lived on Little Rock AFB, and our only option for phone and internet was this company. 7 months later, we had to move because the government told us. First, I was on hold for over 30 minutes. I realize many companies do this on purpose to deter cancellations in hopes that customers will get frustrated being on hold and give up. I am disappointed CenturyLink engages in that practice.
When I finally spoke to an agent, what did said agent say after I told him why we had to cancel? "Oh well, it's standard practice, everyone gets charged this."
I think it's generally a terrible practice to charge a fee like this in the first place, but to charge military families this fee that are disconnecting because we HAVE to move is ridiculous and a poor business practice.
Sure, it's "only" $12.00, but we "only" have friends all across the country and you better believe I'll be spreading the word to every single one to avoid Century Link if possible. Why would any member of the military want anything to do with a company that has a blatant disrespect for them and the job they are doing? So very disappointing.
Here's one family you can count on never doing business with again, CenturyLink. I hope it was worth your $12.
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Martel34481
September 17, 2010
LD phone calls/current service
First call - placed on hold for 13 minutes. Hung up, called back and was told to be patient, placed on hold again for 1 HOUR, 27 MINUTES. Called back 3rd time wanting to speak to Supervisor - she had to get more information before being transferred, placed me on hold to get numbers for Telecom USA and MCI when CenturyLink bill states for billing inquiries call 1-800-339-1811 (CenturyLink). This is on my 95 year old mother's phone that we had previously asked for LD to be blocked as we give her a long distance card to use, and asked that Line Guard be taken off. HELP!
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Samuelja
September 14, 2010
3 hours on hold, and counting
I've been on hold for the past 3 hours because some *** customer service employee could not help me get my modem to work. He told me to hold so that he can transfer me to some other tech support. Still have not heard from anyone. Once in a while I'll hear the same guy sucking on the same *** lollipop that he was sucking on when I first talked to him. I am so *** pissed right now. F'ing CenturyLink customer support. I'm still going to keep holding, then once I talk to someone, I better get a month of free internet service. First they want to "lease" you a modem, and once you get one from somewhere else, they trip balls don't give you the service they give you when you sign up.
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Fatherof1
August 31, 2010
Horrible service/customer service
High speed internet, HA! What a joke these people are. The internet only works part of the day and I have called to find out why and its like they are reading from a book or something, LOL! I mean I asked one guy "So are you just gonna tell me what the other guy said or can you think independently?" Keep in mind this was after a week of crappy service and multiple calls to them. I have noticed one thing though, they seem to offer service in a lot of areas where the customer can't get anything else. To top it all off the last "tech" I spoke to totally screwed up my computer and I had to pay a REAL computer tech to fix it. All I can say is WOW!!
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