Charter Communications
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (170) |
|---|
|
Category: Services
Contact Information
United States
|
Charter Communications Reviews
|
jasanchez6609
August 23, 2010
Account collections
I can't believe how this company screwed me over. Here is my FIRST issue with comanies in general right now:
We are in a recession and they can't seem to understand this! I can't decide between keeping my electric on and my cable on. First I told Charter that my husband had been laid off in November of 2009 and in March 2010 I got laid. We lived on 292 a week and were already majorly behind on bills but ahead enough to keep everything on.
On MAy 26th we found out my husband has exhuasted his benefits and has just missed the cut off for the extension. We we waited over a month for CONGRESS to pass another bill to give us extended unemployment benefits... I informed charter this was why we weren't able to pay out bill and that as soon as our back pay came in we would pay them since my husband in the mean time has found a new job.
We went from living on about 600 a week to living on that every 2 weeks. We are only 22 and recently married and got ourselves into a contract with charter and then less than a month later we were laid off...
Here is where my real problems start. Charter was informed of our situation on numerous occasions. They showed up to our house early on a saturday morning and repossessed our DVR and internet box. I again told that guy our situation.
I got a letter in the mail about 2 weeks ago that told me my account was past due and going to be sent to collections. I called and spoke with someone foreign who told me that as long as I was making a pymt and continued to it would hold it from collections. This was around the 10th of august. She informed me she would hold it from collections and that it had not been put on my credit report.
I called yesterday to make a payment and when I happened to ask about collections she told me it was ALREADY in collections and had been since July 30th. I got infuriated and asked why the other lady told me it wasn't and apparently when I talked to her it was already in collections. She informed me that I hadn't talked to anyone and that the last time I talked to someone was in June. I was so mad I can't even explain it I called the same number both times and this lady tells me I didn't talk to anyone? So I made it all up in my head? Really?? She then tells me that its already on my credit report. I flip out at this point and ask why I got different information from someone else I spoke with. She still tells me I didn't speak to anyone.
She then tells me my last letter went out on july 27th and collections on the 30th, which by the way, isn't even enough time for me to get the letter. When I told her this she told me that they called to inform me of this as well. When I asked what number she called she told me. The number was my home phone that THEY DISCONNECTED!!! She said that also called another number that I believe was my temporary cell phone number over a year ago. She tried to tell me that i never gave them a new number.
I asked her how in the world then I was able to verify my installation date last october when I didn't have that number then. She didn't say anything. Literally the woman just didn't talk. She informed me that there was no other number given. Ok does this make sense to anyone else? They call me on a number they KNOW is disconnected and then call an old cell phone number? And if they didn't have my normal cell phone number then how was a getting collection calls FROM CHARTER on it?! This whole thing makes me so angry. I don't understand how this is my fault when I was going to pay it because I got paid 2 days ago and now have the money to pay it but the first lady gave my false information.
I am now thinking about suing them for false information as well as they broke the law by giving my husband information about my credit report. I worked for verizon credit reporting and this is a big no no! You are not allowed to give this information to anyone but the person themselves!
I can't believe that at 22 they have ruined my credit until i'm thirty! Over something that I could not help. I could not help that my husband, an ironworker, was laid off and there STILL is not any jobs for them! He went from making 22 an hour to taking a job making 9 just so we can survive. I can't believe charter can be so heartless. I will never under any circumstances have charter again and you better believe I will tell every person I know how horrible of a company this is!
|
|
|
Audge
August 17, 2010
leaving Charter
Charter Communications has proven to be a nightmare from which there is no escape. After 18 years of being a Charter customer, I decided to switch to another cable/phone/internet service provider in the area. On about June 25th, all services were switched. Although the new company notified Charter of the phone change, I was told that I would need to notify them that the cable and internet service was switched as well. On July 1st I called, and was passed to a "retention specialist" named Ryan. Of course he asked why I switched, and he offered a good rate should I decide to return to Charter, with the promise of a phone call on July 4th to see if that was my decision. He also informed me that someone would be by to pick up the equipment should I decide to remain with the new provider. No call ever came. On July 8th I called to make sure they were aware of my switch to the new company. This time I spoke to another "retention specialist" who assured me that my account was noted and that there should not be any problems and if I ever deided to return to Charter they could offer me a package that would meet my needs. Still, noone came to collect the equipment. On July 21st I received a bill noting that my bank had been automatically debited for the next month's service. Ahhhh, yes. Another call to Charter. This time I asked to speak to a supervisor and I was told I could not, and that there was no notification in my records that indicated I left Charter...however, I was asked what I was paying the new company. Also, I was aked why I continued to call Charter if I did not want their service! "Continued to call" subsisted of the two calls to notify them that I was no longer with their company. Onto yet another retention specialist. At this time they offered yet another deal with upgrades, a DVR, etc. I was told my account was indeed closed and I would get a refund. A few days later a tech showed up with a DVR box. NOT to collect the equipment...to upgrade my existing service. He looked at me and said...you are with ...and he mentioned the other company. He did not take the existing equipment with him, which was packed up and sitting by the TV. Later I received a call from Charter stating that a problem in our area had been corrected and that any trouble I had been experiencing should be fixed. Another call to Charter asking them why I received this call as I was no longer with them, and I was told that according to their records I was. This supervisor would ask what I wanted Charter to do, and when I would try to explain the frustration and aggravation, he would talk over me, only to stop whn I stopped speaking to ask once again..."What is it you want Charter to do?"...again as I tried to explain, I was spoken over...to which I became increasingly frustrated and told him if he was not part of the solution he was part of the problem and hung up. Towards the end of the month, I had installers come to "switch me back", only to find out they couldn't as I had the phone service with the other company, and thankfully they couldn't do anything or I would lose my phone. I was also told that the new company simply switched their line over (the Charter line) from the pole out back and that that was illegal. Now, the equipment that I had was returned by a member of the family and I have a hand receipt for the equipment that equipment, sans a modem according to the rep at the local office...which I paid for some years earlier. The receipt was dated August 2nd...at least this should indicate it was OVER, as I was not holding my breath for someone to pick the equipment up. I called Charter about the modem and I was told not to worry, they had it in their computer that I did indeed own it. FINALLY...it is over. Well, only in a perfect world. I then had a call from someone asking about the modem, and how it was noted that I had not been paying a "rental fee" for it for some time. I tried to explain that this was because I had purchased it. Once again I was asked why I left Charter...When I mentioned that I was getting up to 5 phone calls a day from Charter I was told that that was not in her control as those calls were through the computer. I hung up on her, and blocked all Charter numbers. PEACE at last. NO...after speaking to supervisors Giatanna and Erica Deans at their Walker Call Center, I was assured everything would be taken care of. Not so. Another call, this time to Robin, who gave me her personal number...a direct line...and she was puzzled as to how this situation grew to what it was, a refund was in order and she would call back to check up on things. Never heard from her again. After several calls from new Charter numbers, I called Robin repeatedly on one day...only to get voice mail. When I blocked my number, guess who answered...that's right, Robin...she had JUST walked in the office...at 4:10 in the afternoon and she would call me right back. That was a week ago. Today I called and spoke to April at Corporate, after receiving a letter from Charter stating that I owed them $183.83, and a load of equipment that I never had...including a standard digital receiver, a HDTV digital receiver, a DVR or DVR/HD receiver, a multi-room receiver, a modem, a modem router, and a remote control. This equipment was never in my possession... April said that according to her records, I was due a refund, coincidentally in the amount of $183.83. Strange that this is the exact amount the letter stated that I owed them...also noted, that if I did not return the equipment immediately, they reserved the right to pursue all available remedies including legal action. Once again, I was assured by April that either a "Michael, Robin, or Erica" would get in touch with me...today. Did I ever receive a call?? No. By the way, during the time this was taking place, I had called the local TV station to see if they could help. I was told that they received an email about me, and that I had cancelled and ordered service repeatedly over time...and that I had received a refund. Today I called to tell that particular station that I have a letter and a hand receipt to indicate otherwise, and that I had been with Charter for 18 years with 1 interruption of service and that was when they cancelled me...by error. Had I known then what I know now, I should have accepted that error and called it a blessing. This has been a nightmare, and I do not know how to make it stop. I hope that this would serve as a warning to anyone considering Charter as their service provider. Think very carefully...read the other complaints from other sites as well, as what is happening to me has happened to others. Tape your phone calls...get names, times and service rep numbers. Protect yourselves...also, do not sign up for automatic deductions from your bank account. Even though I had notified my bank, Charter was still able to deduct that extra month of service...and heaven only knows what will follow. Consider yourselves well warned.
|
|
|
hampman71
July 30, 2010
Billing
We signed up for Charter bundle package back in March 2010. We were told it would be $108.99 a month for 2 years. We also asked about a disabled veterens discount upon which we were told there would be a discount of 10%. April's bill comes in and not only did we not get a discount but the bill was for $158.72. We called and asked what happened. An indian person stated that since we had added HD service, Showtime and HBO the price went up. I kindly explained to him that we did not authorize that. After some discussion, the services were removed and we were suppossed to be credited. Along comes May's bill. This bill was for $164.41, no credit applied, now we have HBO, Showtime and Cinemax! I called again. Spoke with Terry M. She went thru my whole bill and reviewed previous notes. Could not find anything about a credit being applied but did notice during my last call I added Cinemax. I just about lost it!! She was actually very nice and was able to assure me this would be taken care of. Here comes June's bill at $186.98.. Now I have no credit applied, HBO, Showtime, Cinemax and 5 movies ordered. I called Charter, with my attorney, on a conference call. The male would not release his name or id#. We were promptly forwarded to a manager named Ray. He said he would take care of this issue. As of today, the bill was taken care of, I cancelled all my services and now have a credit of $210.14 that I have to use with Charter. These people are idiots and should not be allowed to operate a business like this.
|
|
|
Akerman26
July 15, 2010
I am so not happy with your service or attitude
I have had cable tv and internet service with Charter for over 6 or 7 years. They have continually gone up in price. This time I called about a price increase on my bill. It jumped $20.00. They said that I had a promotion that ran out. I never knew of a promotion. It didnt show on MY bill. So this month it went up another $10. I called again and they said that I had some more promos that had ran out. Like John S. says on 20/20 "give me a break". I would love for Bellsouth to come in my neighborhood so I can drop Charter all together. The problem is that no one is competing with these sharks. Charter I hope you read this. I am so not happy with your service or attitude.
|
|
|
afnuke
July 14, 2010
Voip blockin
Started blocking all incoming MagicJack Voip calls. Dont get charter is you want anyone with voip service to call. you can call them, but they wont be able to call you.
|
|
|
Deep.blue
July 9, 2010
Billed after disconnection
Charter Communications is a nightmare with billing. I was a charter customer for over an year from Aug 07 - Oct 08 in Madison, WI. I requested to cancel my connection (cable & internet) as of Oct 08, and got a verbal confirmation from the service rep, I also asked for a confirmation no/mail which was denied. I wasn't able to return the cable modem and the adaptor for an year more (moved out of WI and Charter doesnt have offices where I live). I noted in June that Charter had charged to my account around 500$ more until Mar 09 (uneven amounts ranging from 30 - 120). When I inquired about it, I was told that was a mistake and my money would be returned to me in 6-8 weeks, which did not happen. I had to call the service several times over this issue and always got a different answer until recently, I was finally told no refunds would be made until I return their equipment. I had to go back to Madison and return the equipment, now I received a 99$ refund for the equipment and when I call to inquire the rest of the bills post disconnection, I am being told - Charter doesnt keep records of the previous year and they cannot verify what I am talking about??!! WTF??!! I was told until some time ago to fax my bank records indicating the extra charges to their local office which I did; and the local offices don't have phone numbers, one always has to dial the 800 number! I am apalled by the behavior of these people! I was blatantly told they will *not* do anything about this issue. I am looking to sue them now.
|
|
|
Kurban
July 9, 2010
Scam
Canceled internet service over the phone initially in mid-may. Later canceled tv service over phone and returned equipment on May 18. Was told I would receive a $166 refund in 3-5 weeks. Called 888-get-charter to verify. at this time told I no refund issued until residence physically disconnect june 8. I asked if I may have an earlier date. Scheduled it for may 28. Now the wait begins &it's 4-6 week I have called 888-get-charter at least 6 times told it was processed 6-16-2010. Would be mailed in 6-8 weeks from processing date. today I call, told by representative to walk into the local office. No phone number available for local office. I find the number and call talk to Aaron. Who can verify everything but is of no help. His supervisor (Linessa Garmon)is on vacation won't be back until Wed 8-14. Ask for her supervisor: Kathy Statler she in St. Louis but I can't get her number. Aaron tells me to call 888-get-charter and they can get me to Ms. Statler. And that I could file a complaint. This directs me to an agent in Atlanta. I ask for Ms. Statler. She can't transfer me to Ms. Statler. I ask her specifically where my refund is? and that I want to register a complaint.
She says she can see I have called several times. Yet no one expedited my concerns but she would do that if I file a complaint. She wants to know if my credit card was credited. I advised her that I do not use a credit card to make payments. Sill no info given as to the status of refund.
|
|
|
Guitra
July 2, 2010
The internet service is truly pathetic
Had Charter high speed internet with AT@T phone service for two or three years and very happy with it. Switched over to the Charter bundle offer a few months ago. The internet service is truly pathetic. VERY slow to connect; access to E-mail is unreliable; frequently booted off when finally connected. Spoke with customer service and they were resistant to sending someone out. Am now in the process of checking the options for canceling the "bundling" and returning to ATT for phone service. The financial savings is not worth the aggravation.
|
|
|
airmans.lady
June 23, 2010
Cable Internet Service
Charter is THE WORST internet provider I have ever had the displeasure of doing business with. My husband and I use the internet for a variety of purposes, so we need a good internet connection. We had Charter's 8mb package, but it wasn't cutting it. We upgraded to 16mb. Unfortunately, we're only getting 2mb. This has been going on for months. I have called numerous times, had two techs come out, have been made promise after promise after promise, and still no resolution. I couldn't tell you how many hours I've spent on hold. OR how frustrated it has been to always get a call center over in India where English wasn't their first language, and they have NO CLUE what I'm saying. Supposedly they are getting someone out here tomorrow, but I was already promised a supervisor tech to come today who never showed up. I was also promised a call from dispatch today that never came. I called a third time JUST TODAY to get something scheduled for tomorrow. This has disrupted my life in so many ways, as a great deal of business I do is over this internet connection. I cannot so much as even load a graphics intensive website or watch short video clips without the internet connection bombing out. Unfortunately for me, Charter has some sort of deal with the Air Force base, and I cannot go elsewhere for service. However, if I can discourage just one person from dealing with Charter I will have felt like all my suffering wasn't for nothing. So please, SEEK SERVICE ELSEWHERE! Charter is the absolute WORST INTERNET PROVIDER EVER.
|
|
|
neilnoj
June 23, 2010
Trespassing/Lie
Found charter trying to run a cable across our property to connect to
the strip mall next store. They did not ask permission. They said that
they could not ask permission because it was an emergency ( phone service gone
and no 911 calls could be made), so they said they put in the temp line at 2:00 AM.
Since I lived right by charter's building, i went over and asked to see the work order
for the 2:00 am service call and no such service call was made. I talked to a supervisor
and he finally admitted that they had known about the problem in the neighbors
phone the day before at 4:00 PM! It was not an emergency that had to be fixed at 2:00 AM.
|
|
RECENTLY UPDATED REVIEWS
Pressure Washing Twickenham
Homeway Construction & Restoration of Memphis
Guinness Pro Construction LLC
AK Water Works Plumbing & Drain - Akron, OH
Onsite Orlando Mobile Mechanic
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
