To start Compass ATM machine ate my business debit card. I asked teller to look into it and she denied it. She flat out said there is no card in the ATM machine. The next day they called me and said they found a card because a customer turned it in from the ATM machine. I asked them to cancel it. Two weeks went by but I didn't get the new card. When I called them, they said they never cancelled it. I asked them again to cancel it. After a week I got (not one) personal (not business) debit cards in mail. I went to the bank and they told they made a mistake. Now I had three debit cards (one that I've been using) and two new ones. They cancelled two of the personal checking account cards and I kept one of the new cards. They told me I will get the new business debit card in a week. Finally my new business debit card arrived. A week later I started getting these over draft charges in mail from my business account. I called compass and they said they had screwed up my debit cards and that they have to look into it.. Now my personal debit card was taking money out of my business account and the balance had gone to negative and they were hitting me with $38 over draft fees every time I made a purchase with my personal debit card. No one ever called me back so after couple of days I went to the branch. This is almost a month ongoing now. I went to the bank and asked them to look into it. I got interrogated and felt like as if they are trying to blame it on me. Finally they said they will look into it and will call me back. Three days went by and they finally called me back and said they had voided all the overdraft fees so I didn’t have to pay it. But now my balance was negative because I couldn’t transfer any money to my business account due to the whole mess they put me in. She demanded that I come to the bank right away to put money back in that account or they would not cover me if there is any charges coming in against that account. I was at work and I couldn’t make it to the bank that day. Next day I went to the bank and she has the audacity to tell me that since she called me the day before, there has been to charges on that account from my automatic withdraw accounts and now I have to pay over draft fees no matter what. They made me wait over a month to fix this mess but now they punish me for behind a day late. DO NOT open an account with Compass Bank. Half of my fiends have left that bank due to similar reasons.

Applied a new checking account 1wk ago from BBVA Compass bank. Called three times to be able to set up online login. Initial deposit was withdrew from another bank on Nov. 23. Money is gone from another account but didn't show up in this new Compass checking account. I'm transferred to 2 reps and both of them didn't give any useful info and told me they don't where is the money go. Customer service is extremely slow.

The Compass Online Banking is worst one I've used. It's not fully automatic online banking. You have to call in to setup everything. The application form is also delayed.

I made the mistake of opening a checking account with Compass Bank 6 months ago. It generally takes them 24 hours to process an automatic deposit. Deposit goes into the bank electronically at midnight, shows as pending and if you use your debit card the next day they will process the debit before they post the deposit IF the debit creates a negative balance so they can charge you an NSF fee.

I had 300 in my account. Used my debit card four times on Tuesday and had the funds to cover the debits, wrote a check on Thursday and had an automatic deposit made on Thursday night. They held the deposit until Saturday. Processed all four of the debit and the check on Friday BEFORE processing the deposit and then charged me four NSF fees in the amount of $38.00.

I will be closing the account. Their customer service is poor and they obviously don't care they have a low customer base.

From day 1 I have had nothing but problems with compass bank. I have only had the account for 6 months. I havent had a bank in a while until i opened up this account. (after my dilemas with compass it may be another long while to trust another bank) I just called tonight to check my balance since ive had so many previous issues before. It said i was negative $91.00. I was floored because i last went to a compass atm 2 weeks ago to withdraw $260 from my checking account which i knew was in there because i called to check the balance and did a balance inquiry, mind you from the compass bank atm, verifying the money was in there. My gut was telling me to call tonight and then I spoke to rep whom told me that there was a $2 atm fee on the same night of the withdrawal. I could not understand why since i went to my own bank's atm to avoid fees in the first place. The rep told me that they charge an atm fee and since it put my account negative they charged me $38 and then another $38 for it being negative 6 days and then $7 per day until it is put positive again. I could not understand since i have been to a compass atm before (not the same machine) with no issues. The rep told me that the fee assess depending on which atm location it is although its my own bank's. I contested the amount and wanted a manager. He then said they cannot credit my account back and will have a customer compliance agent contact me in 24 - 48 hrs.
This is some bull-shit. I will never recommend this bank to anyone.

My experience with my son's bank account and Compass charging excessive overdraft fees to the tune of over $3, 000 in a 2 month period while he was working in a remote part of Oklahoma (full time student but worked seismic in the summer to pay for school). No access to internet, had no idea his account was overdrawn (to do a direct deposit paycheck being deposited, then reversed and not redeposted for two more weeks). He had not received bank statements in the mail for serveral months, because he had moved, filed a change of address with Compass, but they said he had the zip code wrong so they were being returned to the bank. He had at the time over $20, 000 in a Compass Brokerage account, so I tried to negotiate on his behalf and was met with absolute rudeness and unprofessionalism.

Then last year, I finally convinced him to close the Compass Account and go with Wells Fargo. He closed the account, an auto debit went through without his knowledge on his car insurance and suddenly he had again over $300 in overdraft fees. It took forever to get Compass to reverse these charges and to actually CLOSE the account. Then a few months later he gets a statement that his savings account is overdrawn by $4.00. Huh???? Glad he has finally done with Compass. Does anyone know of any class action lawsuits against Compass for overdraft fees. I would gladly join the cause.