We decided to start using Direct TV after viewing their website and seeing that we could receive the basic cable channels (including mtv, mtv 2, spike, etc.), which is called the TrubroHD Silver, in HD for 37.99 a month. My husband called me in to take a look at the deal and verify that he was reading everything correctly and that he was not mistaken about the price, or the channels involved. He was very much correct, and we decided to go for it! We were super excited about such a great deal! Direct TV came out to the house, did a great job setting everything up and then left. When time came for us to start watching our television we noticed that we only had a select handul of channels. We called Direct TV to let them know the problem and they disagreed with us telling us that the package we were referring to would not include Spike, MTV, MTV 2, etc - just absolute basic cable such as TLC, and TNT, etc. We told them that this is not what the website said and they went to the website over the phone with us and went to the same page we were looking at and said they didn't see where it said it included Spike or MTV - even though we were looking at it plain as day. We went over exactly how we got to the page we were looking at to make sure we were both looking at the same page and once again they acted like they had no idea what we were talking about. We made sure to take a screen shot at this point to verify what we were talking about and offered to email the photo to them. They said they did not want the photo, that we did not have the channels that we were asking for and could only get them if we paid more. This made no sense to us considering that the website we were looking at said it had the channels we wanted, in the package we ordered. We decided to refresh our page and suddenly, over the telephone call, the website changed and the channels that were originally listed were gone. Of course we started screaming and yelling at this point, as they OBVIOUSLY had noted that they made a mistake and changed it due to our calling. We have photos to prove that the channels were listed on the page, and now a picture of the new page they put up. They still have not fixed the problem, and will not. I HATE this company. We are only using them now because they are about the only company out here to use for cable, unless you want to pay an arm and a leg. I will never suggest them to anyone, and think they have HORRIBLE customer service, and will not own up to their own mistakes.

below are some of the screen shots we took, the before photos include the MTV in the list, and then notice how the other beofre starts with cartoon network but the after starts with a&e?? yeah ...

When I lived in NY I paid my direct TV bill through Verizon, my phone carrier. Well they have continued to pay my bill even though I dont have them anymore, and am now living in NC, which they have been notified to over and over. So I am paying my direct tv bill and so is Verizon and Verizon charges it back to Direct tv.



Since November I have been calling up and telling Direct TV this, and they take the charges off. Well Verizon just adds them on again. The last time, In February, Direct TV told me, there wasnt anything I could do, they were disconnecting my service unless I paid 5 hundred and something dollars. So I said screw this, Im switching to Dish Network.



And I did.



Well tonight I called and cancelled my Direct TV service and they tell me to cancel, its 19$ a month termination fee, for the remainder on 2 years for a service agreement.



When I moved here in Nov, they told me I get a free DVR included in the movers package, I said great. They dont tell you there is a 2 year service agreement, and early cancellation is 19$ a month.



So now I have a 400$ cancellation bill.



Is that allowed?



I asked to talk to a supervisor, I was on hold for 30 minutes before I hung up. Once you cancel their service they dont give a bleep about helping you.



The best part is, they charge your card "automatically" when the cancellation goes through.



I never signed anything going along with this "service agreement" and I never was told about this. I said to the man on the phone "I shouldnt be charged for something I wasnt told about" I asked "When do you inform people of this" and his response "Right before they cancel"



Are you KIDDING ME?

I have been having problems with the direct t.v I have on;y had it for 1 month and they can not get a tech. to come to my apartment to fix the problem I have called them and they have scheuld me appointment and never show up are they had say that they will be 2 hours late and you don't hear from them and when you call direct tv they say that thaey can not talk to the people that they have doing there direct tv so you just wait until it have been 3 week and I still dont have anyone out hear so I dont recommended any one to get direct tv stick with cable.

I live in a duplex. Unbeknownst to me, my neighbor had directv installed this week while I was at work. When I came home, I thought someone had vandalized my house. I had dishnetwork dishes on the roof and when I came home, they were down on the ground along with cut pieces of wire in the grass. I called the police. Then we noticed that the dish
that took its place was directv. I then asked my neighbor if she had it installed, she said yes. I don't know who they think they are, that they can just take down equipment that
is not theirs without permission. I am not a happy camper and just what am I supposed to do with these dishes that are not mine?

My mother is 85, lives in a HUD apartment and thought she would save some money with Direct TV. They installed the unit and showed her how to use it. When they left she did not understand how to use the remote. I told her we will get someone out to show her again. She has slight dimentia. The next person came out 2 days later and was very short with her. He raised his voice at her and said he was going to tell his boss that he never wants to service her unit again. By the time he left she was afraid of the DirectTV servicemen and still could not use the system becasue she could not understand the remote control. I filed a complaint against the serviceman for her. She cancelled her service and was charged $300.00 early cancellation fee. Her life savinges was only $400.

I explained the circumstances to customer service and they said she signed the contract so the fee is justified. I escataed it to upper management who said the same thing.

This is just unethical!