My mother is 85, lives in a HUD apartment and thought she would save some money with Direct TV. They installed the unit and showed her how to use it. When they left she did not understand how to use the remote. I told her we will get someone out to show her again. She has slight dimentia. The next person came out 2 days later and was very short with her. He raised his voice at her and said he was going to tell his boss that he never wants to service her unit again. By the time he left she was afraid of the DirectTV servicemen and still could... read full review »